Cantarus

Managed Public Cloud Services

Fully Managed Public Cloud (Azure/AWS/GCP) hosting services, including consultancy on best practice and ongoing support

Features

• 15+ Years Hosting Experience
• Fully Managed Hosting Solution
• Bring your existing public cloud solutions
• High Availability Configuration Options
• Real Time Server and Application Monitoring
• Managed Backups with off-site options

Benefits

• Fully Managed Service
• Fully Managed Backup
• Secure environment
• Dedicated resources

£995 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cantarus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

323025232862924

Contact

Lee Adams
0161 971 3200
enquiries@cantarus.com

Planning

• Planning service: Yes
• How the planning service works: Members of the Cantarus Infrastructure and Consultancy team will work with the buyer to determine which services are required or currently in use and that they are correctly specified for the application in use. The outcome of this process will be documented in a schedule of work for build of the environment. Once services have been built, migrated and tested a handover to our Customer Success team will be provided, during which training on our support ticketing system and timebank reporting will be provided via an online session.; ; We can also assist the buyer with consultancy and advice on implantation of a digital transformation strategy.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As we have operated our own private cloud hosting solution for over 10 years, we have performed hundreds of migrations across multiple platforms. A member of the consultancy team will work with the buyer to investigate what services and applications they currently use, how they are used, and provide advice on best practice for migration. Once this initial consultation is completed this can be handed back to the buyer to implement themselves, or to one of our implementation teams who will work with the buyer to migrate their services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: At our HQ, we’ve cultivated a culture of excellence through an investment in top-tier talent and selection of cutting-edge technologies. Our multi-talented team is driven by a desire to deliver innovative solutions that produce exceptional results – our motto is Outcomes Over Technology.; ; We are very proud of our reputation for providing the highest levels of customer satisfaction in the industry. Our Net Promoter Score of +65 is well beyond even the ‘Excellent’ mark over double that of the industry average of +30.; ; Our dedicated team of infrastructure experts are available to provide ongoing support after the initial onboarding process.

Service scope

• Service constraints: Our standard support is provided between the hours of 0900 and 1730 British time, Monday to Friday excluding public holidays.; ; We may also be able to provide dedicated 24/7 Business Critical support depending on the solution selected.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard support is provided between the hours of 0900 and 1730 British time, Monday to Friday excluding public holidays. We also provide dedicated 24/7 Business Critical support depending on the hosting package selected. Service level targets (specifically the time within which we aim to be actively working on a resolution) for support are as follows (excluding on-site support): ; ; Business Critical Within 1 business hour ; High Priority Within 4 business hours ; Medium Priority Within 2 business days ; Low Priority Within 5 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our standard support is provided between the hours of 0900 and 1730 British time, Monday to Friday excluding public holidays. 24-Hour Severity 1 support is also available on some hosting solutions. Standard timebank support is purchased on a per man-day basis and can be used across any of the Cantarus service offerings - any purchased time which is unused during the month can be rolled over for up to 3 months. Standard timebank charged at £995/day with a 1 day minimum.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Azure/AWS/GCP

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  The solution utilises the latest public cloud technologies. Public clouds combat climate change by deploying innovative solutions aimed at cutting down carbon footprints and promoting sustainability in various sectors.

Pricing

• Price: £995 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cantarus.com. Tell them what format you need. It will help if you say what assistive technology you use.