JOHN WHITE PM LTD

SONAR CMS Analytics

SONAR CMS provides secure, interoperable care management solutions that enable organisations to capture, share, and use information effectively across health and justice settings. The service supports continuity of care, data quality, reporting, and system integration to improve operational efficiency, clinical outcomes, and informed decision-making.

Features

• Interoperability and system integration
• Role based access control
• Real time data visibility and reporting
• Configurable windows
• Cloud-hosted architecture
• Data quality and validation controls
• Audit trails and logging
• Secure remote access
• Standard-aligned information governance
• Managed support and service delivery

Benefits

• Share information securely across systems without duplicate data entry
• Access accurate records quickly to support timely operational decisions
• Reduce manual administration through automated data flows and validation
• Configure workflows to match local policies and service pathways
• Track activity clearly to support audits and regulatory compliance
• Manage user access safely using role-based permissions
• Monitor performance in realtime to identify and resolve issues early
• Support remote working with secure, browser-based access
• Improve data quality to increase confidence in reports and outcomes
• Streamline service delivery through integrated support and reporting

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwhite@jwpm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

323034254815232

Contact

JWPM
0800 970 2999
jwhite@jwpm.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No. SONAR CMS is a bespoke software that can be built upon depending on end user needs.
• System requirements:
  • Modern web browser supporting current security standards
  • Reliable internet connection for secure service access
  • Approved user devices meeting organisational security policies
  • User authentication managed through agreed identity controls
  • Role-based access configured for authorised users only
  • Secure network access allowing encrypted connections
  • Compliance with applicable information governance standards
  • Email access for service notifications and alerts
  • Customer-managed antivirus on end-user devices
  • Named technical contact for service coordination

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We used a tiered approach depending on your requirements. Response SLA are dependent on ticket priority.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: The SONAR CMS Cloud Support service is offered across four service level, Bronze, Silver, Gold, and Platinum, to align with differing operational/clinical requirements. All tiers provide access to 1st line Service Desk technicians, Field Engineer support, and 3rd line specialist support, with service hours increasing by tier, ranging from weekday business hours under Bronze, extended weekday and Saturday coverage under Silver and Gold, through to full 24/7 support under Platinum. Each level includes an allocated Service Delivery Manager, delivering structured service engagement via quarterly, bi-monthly, monthly, or weekly meetings with the Customer Clinical Director and key stakeholders, depending on tier. Specialist supplier support is provided on an annual allocation basis, ranging from 4-18 days per annum, supporting incidents, service requests, reporting requirements, and service optimisation activities, excluding development services. Training support is included across all tiers, delivered remotely via Microsoft Teams, to support new staff onboarding, process updates, and procedural changes, with allocations increasing by tier. Higher service levels also include dedicated Information Governance specialist support and programme management input to advise on IT requirements, future planning, and innovation. Gold and Platinum tiers further include proactive investigation of digital innovation opportunities within Health and Justice and the wider digital landscape.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported to start using the SONAR CMS service through a structured onboarding and enablement approach delivered as part of the Cloud Support service. Onboarding begins with an initial discovery session to confirm service scope, user roles, access requirements, and integration dependencies.; ; Users are provided with online training sessions, delivered remotely via Microsoft Teams, covering core system usage, operational workflows, and support processes. Training is tailored to user roles and includes opportunities for questions and guided walkthroughs. Where required, onsite training can also be provided, subject to agreement, to support organisations that benefit from face-to-face delivery.; ; Comprehensive user and support documentation is supplied in accessible digital formats, including onboarding guides, process documentation, and quick-reference materials, enabling users to learn at their own pace and refer back as needed.; ; An allocated Service Delivery Manager coordinates onboarding activities and acts as a point of contact throughout the early stages of service adoption. Ongoing assistance is provided via the Service Desk, ensuring users receive timely support as they begin using the service and embed SONAR CMS into day-to-day operations.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When a contract for the SONAR CMS service ends, users are supported to extract their data in a structured and secure manner as part of the offboarding process. Data extraction requirements are confirmed during offboarding planning to ensure alignment with the customer’s operational and information governance needs.; ; Data can be provided in commonly used, open formats, such as CSV or other agreed structured formats, to support reuse or migration to alternative systems. The scope of data extraction includes customer-owned operational and reporting data held within SONAR CMS, excluding supplier proprietary materials.; ; Extraction is coordinated by the Cloud Support team, with oversight from the Service Delivery Manager, and delivered using secure transfer methods agreed with the customer. Clear timelines are agreed in advance to minimise disruption and ensure continuity of service.; ; Users retain full ownership of their data throughout the contract. Any temporary access required to support data extraction is managed using role-based access controls. Following confirmation of successful data transfer, access to the service is withdrawn in line with agreed offboarding procedures and data retention policies.
• End-of-contract process: At the end of the contract, the SONAR CMS service follows a structured offboarding process to ensure an orderly and secure transition. This includes confirmation of contract end dates, support for data extraction, withdrawal of user access, and formal service closure in line with agreed governance and information security requirements.; ; Offboarding activities included within the contract price cover offboarding planning, secure data extraction in agreed formats, support during transition, and service termination activities, including the removal of access and closure of support arrangements. Users retain ownership of their data throughout the contract and at termination.; ; An allocated Service Delivery Manager coordinates offboarding activities and acts as the primary point of contact to ensure continuity and clarity throughout the process. Documentation is provided to support internal transition activities, where required.; ; There are no mandatory additional costs associated with standard contract termination and offboarding activities. Any optional, buyer-requested support beyond the agreed service scope would be subject to mutual agreement, but the standard end-of-contract activities are fully included within the contract price.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation for the SONAR CMS Cloud Support service is provided in accessible digital formats and designed to meet WCAG 2.1 Level AA accessibility standards. Documentation is written in clear, plain English and structured using consistent headings, logical reading order, and descriptive links to support users of assistive technologies.; ; Documents are made available electronically and are compatible with screen readers, keyboard navigation, and text-to-speech tools. Visual content, including diagrams and screenshots, is supported by alternative text or written explanations where appropriate. Text can be resized without loss of functionality, and colour contrast is designed to support users with visual impairments.; ; Where required, documentation can be provided in alternative formats, including large print or adjusted digital versions, to meet individual user needs. Onboarding sessions delivered remotely include verbal walkthroughs of documentation and opportunities for users to ask questions or request clarification.; ; Accessibility issues or improvement requests can be raised through the Cloud Support service and are reviewed as part of continuous service improvement to ensure documentation remains inclusive and usable for all users.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences in terms of functionality. SONAR CMS application has been optimised for mobile use.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The SONAR CMS Cloud Support service is accessed through a secure web-based service interface, which enables authorised users to interact with supported SONAR CMS environments.
• Accessibility standards: None or don’t know
• Description of accessibility: SONAR CMS Cloud Support documentation adheres to WCAG 2.1 Level AA standards, ensuring accessibility for all users. Written in plain English, our digital guides feature logical structures and descriptive links compatible with screen readers, keyboard navigation, and text-to-speech tools.; ; Visuals include alternative text, while text resizing and high-contrast designs support visual impairments. We provide alternative formats, like large print, upon request. Remote onboarding also includes verbal walkthroughs and interactive Q&A. Users can report accessibility issues via the Cloud Support service, facilitating continuous improvements to ensure our documentation remains inclusive, functional, and user-friendly for everyone.
• Accessibility testing: We have designed our documentation in line with WCAG 2.1 Level AA standards.
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise aspects of the SONAR CMS software as part of the Cloud Support service to ensure the system aligns with their operational, clinical, and governance requirements. Customisable elements include user roles and permissions, workflow configurations, reporting views and outputs, integration configurations with connected systems, and data validation and assurance rules within SONAR CMS.; ; Customisation is carried out through supported configuration activities during onboarding and ongoing service delivery. Requests for configuration changes are submitted via the Service Desk or agreed through the Service Delivery Manager and implemented using controlled change processes to maintain system stability, security, and compliance.; ; Customisation is performed by authorised supplier support specialists in collaboration with named customer administrators or service owners. Role-based access controls ensure that only approved users can request or approve changes to the SONAR CMS configuration.; ; This approach allows organisations to tailor how the SONAR CMS software operates in practice, improving usability and efficiency while ensuring changes remain aligned with agreed governance and support arrangements.

Scaling

• Independence of resources: The SONAR CMS service is delivered using segregated customer environments and controlled access to ensure one customer’s usage does not impact another’s service experience. Demand is managed through capacity planning, service monitoring, and prioritisation controls within the Cloud Support service. Support requests are handled independently per customer, with performance managed against agreed service levels. Regular service reviews are used to identify demand trends and implement preventative actions, ensuring consistent performance and service quality regardless of usage by other customers.

Analytics

• Service usage metrics: Yes
• Metrics types: The SONAR CMS Cloud Support service provides service metrics to support transparency and performance management. Metrics include service availability, incident volumes and resolution times, response and resolution performance against agreed SLAs, and support request trends. Reporting also includes service desk performance, change and release activity, and service improvement actions. Metrics are shared through regular service reporting and reviewed with the customer during scheduled service management meetings to support continuous improvement and effective operational oversight.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users export their data from SONAR CMS through supplier-led migration support provided as part of the Cloud Support service. Data export requirements are agreed with the customer during offboarding or transition planning. The support team assists with identifying the data to be exported and provides it in commonly used, structured formats, such as CSV or other agreed formats. Secure transfer methods are used in line with customer security policies. Migration activities are planned, supported, and validated to ensure data completeness and accuracy, with access controlled and withdrawn once export is complete.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The SONAR CMS service is designed to be highly available and is supported by a structured Cloud Support service to ensure continuity of access and operational reliability. Availability covers both access to the SONAR service and the availability of support services, as defined in the contract.; ; The SONAR service is delivered using resilient cloud hosting arrangements designed to support high availability, with continuous monitoring in place to identify and respond to service issues. The Cloud Support service provides guaranteed availability of the Service Desk, specialist support, and service management functions, aligned to the contracted Bronze, Silver, Gold, or Platinum service tier.; ; Service Level Agreements (SLAs) define availability commitments, including target service availability, support coverage hours, and priority-based response and resolution targets. Service performance is monitored and reported through regular service reporting and reviewed during scheduled service management meetings.
• Approach to resilience: The SONAR CMS service is designed to be resilient, with availability and continuity supported through a combination of robust cloud hosting arrangements and managed service controls. The service is hosted within resilient cloud datacentre environments that provide redundant infrastructure, high-availability architecture, and built-in fault tolerance to minimise the risk of service disruption.; ; The underlying datacentre setup includes geographically resilient hosting, automated backup processes, and disaster recovery capabilities designed to support service continuity in the event of infrastructure or regional failure. Detailed datacentre architecture and location information can be provided on request where required.; ; Service resilience is further supported by proactive monitoring, incident management processes, and defined escalation paths within the Cloud Support service. Regular service reviews are used to assess performance, identify risks, and implement preventative or corrective actions.; ; Business continuity and disaster recovery arrangements are documented and tested to ensure the service can be restored within agreed timeframes. This layered approach ensures the SONAR CMS service remains reliable, secure, and resilient for users operating in critical health and justice environments.
• Outage reporting: The SONAR CMS service reports outages and service issues through structured communication and service management processes to ensure users are informed in a timely and transparent manner.; ; Outages and service degradation are communicated to customers via email alerts to nominated contacts, providing details of the issue, impact, and progress updates until resolution. Email notifications are used for both planned maintenance and unplanned incidents.; ; Service status information can also be made available through service reporting updates provided by the Service Delivery Manager. Where required, access to a service status dashboard can be provided to authorised users, presenting high-level information on service availability and incident status. Detailed technical status information is available on request.; ; The service does not currently provide a public API for outage reporting. However, incident and outage information can be shared in structured formats as part of service reporting or through agreed integration methods if required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to SONAR CMS management interfaces and support channels is restricted using role-based access control (RBAC). Access is granted only to authorised users based on their role and responsibilities, following approval by nominated customer or supplier administrators. Permissions are limited to the minimum required to perform assigned tasks, supporting the principle of least privilege. Management interfaces are protected by secure authentication controls, and access is reviewed regularly. Support channel access is similarly controlled, ensuring only approved users can raise or manage service requests, reducing the risk of unauthorised access or data exposure.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The SONAR CMS service operates under a formal information security management framework aligned to ISO/IEC 27001 principles and UK public sector information governance requirements. Information security policies cover areas including access control, data protection, incident management, risk management, change control, supplier management, and business continuity.; ; Responsibility for information security sits with a designated senior information security lead, supported by operational security and service management teams. Security responsibilities and escalation routes are clearly defined, ensuring issues are reported, assessed, and addressed promptly.; ; Policies are communicated to staff through mandatory onboarding and refresher training, supported by documented procedures and guidance. Compliance is enforced through role-based access controls, segregation of duties, and formal approval processes. Adherence to policies is monitored through regular reviews, audits, and service reporting.; ; Information security incidents are managed through a defined incident response process, including investigation, containment, and customer notification where required. Policies and processes are reviewed regularly to reflect changes in risk, regulation, or service delivery, ensuring continued compliance and effective protection of customer data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management for the SONAR CMS service follows a formal, documented process aligned to IT service management best practice. Service components and configurations are recorded and tracked throughout their lifecycle, including initial setup, changes, and decommissioning. All change requests are logged, assessed, and approved prior to implementation. Changes are evaluated for operational and security impact, including access control, data protection, and compliance considerations. Higher-risk changes are subject to additional review and testing before deployment. This approach ensures controlled change, traceability, and continued service security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management for the SONAR CMS service follows a defined internal process. Potential threats are assessed using risk-based evaluation, considering severity, exploitability, and impact on service availability and data security. Information about threats is gathered from supplier security advisories, vendor notifications, vulnerability bulletins, and internal reviews. Identified vulnerabilities are logged, prioritised, and tracked through to resolution. Critical and high-risk patches are deployed as soon as practicable, following testing and approval through change management processes, while lower-risk updates are scheduled as part of routine maintenance. This ensures timely remediation while maintaining service stability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring for the SONAR CMS service is delivered through defined internal monitoring and alerting processes. Potential compromises are identified using system logging, access monitoring, service alerts, and operational reviews to detect unusual or unauthorised activity. When a potential compromise is identified, it is logged, investigated, and escalated in line with the incident management process. Security incidents are prioritised based on risk and impact, with high-risk incidents responded to immediately and managed through defined escalation routes. Customers are notified where required, and corrective actions are implemented promptly to reduce risk and prevent recurrence.
• Incident management type: Supplier-defined controls
• Incident management approach: JWPM operates an ITIL-aligned incident management process designed to restore service quickly and minimise business impact. Pre-defined processes exist for common events such as access issues, system availability, data integrations, and reporting problems, with standard categorisation, prioritisation, and escalation paths. Users report incidents via email, service portal (where available), or telephone for urgent issues, with all incidents logged centrally and acknowledged with a reference number. Incidents are managed through defined support tiers and escalated if resolution targets are at risk. Incident reports, including summaries, post-incident reports, and trend analysis, are provided to customers as required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK
• ISO/IEC 27001 accreditation date: Monday 27 October 2025
• What the ISO/IEC 27001 doesn’t cover: Anything other than the provision of technology programme and project delivery, systems integration and service support for the Healthcare and Justice Sector
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK
• ISO 9001 accreditation date: Friday 31 October 2025
• What the ISO 9001 doesn’t cover: Anything other than the provision of technology programme and project delivery, systems integration and service support for the Healthcare and Justice Sector
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 599c3b2d-719e-4674-b04b-d316e079964b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A41b93c6-0676-4f3d-bcff-91cef4fdd9e8
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwhite@jwpm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.