CONSCIA GROUP UK LTD

Cloud Support Services by Conscia UK

Conscia UK provides a range of proactive/reactive support services that include and enhance manufacturer maintenance and support for our public sector clients. By utilising in house expertise and vendor specialists we can help our clients mitigate risk, increase resolution time and ensure up to date and compliant technology solutions.

Features

• Enhanced Support/Managed Services for Cisco Security Systems and Tools
• Enhanced Support/Managed Services for Cisco Collaboration Systems and Tools
• Enhanced Support/Managed Services for Cisco Enterprise Networking Systems and Tools
• Enhanced Support/Managed Services for Cisco Data Centre Systems and Tools
• Enhanced Support/Managed Services for Cisco SD-WAN Systems and Tools
• Proactive Monitoring and Alerting for Cisco Systems and Tools
• Proactive Security Patching of Cisco Systems and Tools
• Ad-hoc configuration support for Cisco Technology Systems and Tools

Benefits

• 24x7x365 intelligent support - Always-on proactive network infrastructure management
• No gatekeeping of expertise - Direct access to technical specialists
• Committed resolution times - Agreed SLAs with rapid mean-time-to-resolution delivery
• Proactive issue prevention: Problems identified and resolved before user impact
• Intimate relationship approach: Understanding your business priorities and unique needs
• Scalable expert resources: Instant access to skills without recruitment overhead
• Automated monitoring and alerting - Early fault detection
• Vendor relationship management: We handle Vendor TAC and supplier escalations
• Data-driven insights - Telemetry and analytics for informed decision making
• Reduced resolution times: Advanced tooling drives faster fault identification/fixes.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids-uk@conscia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

323062877546163

Contact

Ben Pammenter
0333 666 5777
bids-uk@conscia.com

About the service

• Service categories:

  Cloud Support Services

  Managed Cloud

  Managed Private Cloud

  • Managed Private IaaS

  Managed Public cloud

  • Managed Public IaaS

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: A variety of service level agreements are available depending on the service chosen and customer requirements (up to 24/7/365).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our web chat option is underpinned by Cisco Webex Web App Messaging functionality. Cisco partners with Applause, a global digital quality provider, to conduct crowd-sourced accessibility testing with real assistive technology users. This testing specifically includes people with disabilities (PWD) in the design, testing and user experience research process.; Testing methodology includes:; • Diverse testers recruited with permanent disabilities including blindness, deafness, mobility and cognitive differences, as well as temporary disabilities and degenerative conditions; • Real-world testing environments using numerous devices, operating systems and platform configurations reflecting Cisco's global user base; • Technical testing conducted on Windows 11 with Freedom Scientific's JAWS 2024 screen reader, keyboard-only navigation, and Microsoft accessibility options (filter keys, high contrast settings); • Ongoing conformance assessments against WCAG and FCC standards across eight Webex products to date; Results:; The partnership has achieved consistent WCAG and FCC conformance, tripled the number of Cisco Accessibility Champions, increased developer velocity, and reduced over 1,000 bugs requiring remediation. However, the VPAT documentation confirms some limitations remain-particularly around screen reader announcements for status messages and element labels in messaging functions.; This independent, community-based approach ensures testing reflects authentic assistive technology user experiences rather than internal compliance-only testing.
• Support levels: Conscia UK provides a selection of service levels for our clients depending on the requirement, service, location and supported item. Services levels range from 8 hours a day, 5 days a week with a next business day response to a proactive, 24 hour a day, 7 days a week with an onsite engineer within 2 hours. Costs will vary depending on the nature, scope and scale of the requirement and the support service selected
• AI chatbot: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cisco, Microsoft, Palo Alto, Fortinet

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: Yes

Architecture roles

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£1,236.00
Senior enterprise architect	£1,420.00
Lead enterprise architect	£1,420.00
Principal enterprise architect	£1,420.00

Network architect

Role level	UK Rate	Offshore Rate
Associate network architect	£742.00
Network architect	£990.00
Lead network architect	£1,236.00

Security architect

Role level	UK Rate	Offshore Rate
Security architect	£990.00
Lead security architect	£1,236.00
Principal security architect	£1,420.00

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£742.00
Solution architect	£990.00
Senior solution architect	£1,236.00
Lead solution architect	£1,420.00
Principal solution architect	£1,420.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£742.00
Technical architect	£990.00
Senior technical architect	£1,236.00
Lead technical architect	£1,420.00
Principal technical architect	£1,420.00

Cyber security roles

Cyber security audit and assurance

Role level	UK Rate	Offshore Rate
Lead cyber security audit and assurance	£1,236.00
Principal cyber security audit and assurance	£1,420.00

Cyber security monitoring

Role level	UK Rate	Offshore Rate
Associate cyber security monitoring	£990.00
Lead cyber security monitoring	£1,236.00
Principal cyber security monitoring	£1,420.00

Cyber security incident response

Role level	UK Rate	Offshore Rate
Associate cyber incident response	£990.00
Lead cyber security incident response	£1,236.00
Principal cyber security incident response	£1,420.00

Cyber security vulnerability management

Role level	UK Rate	Offshore Rate
Associate cyber security vulnerability management	£990.00
Lead cyber security vulnerability management	£1,236.00
Principal cyber security vulnerability management	£1,420.00

Cyber security digital forensics

Role level	UK Rate	Offshore Rate
Associate cyber security digital forensics	£990.00
Lead cyber security digital forensics	£1,236.00
Principal cyber security digital forensics	£1,420.00

Cyber security testing

Role level	UK Rate	Offshore Rate
Associate cyber security testing	£990.00
Lead cyber security penetration testing	£1,236.00
Principal cyber security testing	£1,420.00

Cyber security secure design

Role level	UK Rate	Offshore Rate
Associate cyber security secure systems architecture and design	£990.00
Lead cyber security secure systems architecture and design	£1,236.00
Principal cyber security secure systems architecture and design	£1,420.00

IT operations roles

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure engineer	£742.00
Infrastructure engineer	£990.00
Senior infrastructure engineer	£1,236.00
Lead infrastructure engineer	£1,420.00
Principal infrastructure engineer	£1,420.00

Product and delivery roles

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£1,420.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Amtivo Group Limited T/A British Assessment Bureau Ltd
• ISO/IEC 27001 accreditation date: Monday 17 February 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 certification covers the provision of hardware, software, and support, as well as professional services, management, and optimisation,; integrating with Cisco systems, utilising Cisco-developed tools and support-specific APIs to commercial and public sector clients throughout Europe
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Amtivo Group Limited T/A British Assessment Bureau Ltd
• ISO 9001 accreditation date: Monday 17 February 2025
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification covers the provision of hardware, software, and support, as well as professional services, management, and optimisation,; integrating with Cisco systems, utilising Cisco-developed tools and support-specific APIs to commercial and public sector clients throughout Europe
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 80a9551b-f5a7-4a31-80e4-946fb693c8bd
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: E4deff40-f60f-4766-8b36-d30e9aade5b9
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids-uk@conscia.com. Tell them what format you need. It will help if you say what assistive technology you use.