The Server Labs Ltd.

Sonatype Tools implementation and cloud hosting service

Sonatype Tools Hosting and cloud implementation service (Nexus Repository, Firewall, Lifecycle, Lifecycle Cloud)

Features

• First step to Continous Delivery
• Access via Internet, VPN or Government Network
• Supported clouds: AWS, Azure, Google
• Secure Hosting in UK or EU Datacentres
• Architecture deployed by Sonatype partners
• Payments in GBP

Benefits

• No on-premise installation. Get up and running straight away
• Gives power back to your development teams
• Shortened delivery cycles
• Secure, accesible from anywhere
• Access from all devices, PC, Tablet, IOS, Android

£900 to £1,700 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@theserverlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

323136899003432

Contact

Dolores Saiz
07914163683
sales@theserverlabs.com

Planning

• Planning service: Yes
• How the planning service works: The Server Labs will conduct a review of your existing IT infrastructure to assess your readiness to adopt public cloud based services. During the assessment we will analyse your IT applications, services and procedures focusing on architectural areas such as: Security Network structure and latency Application technology stacks Backup and disaster recovery Development processes. Following this we will design your infrastructure for you and following NCSC guidelines and industry best practices.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • AWS
  • Azure
  • Google

Training

• Training service provided: Yes
• How the training service works: We will provide hands-on training and mentoring for your organisation to help you get the best out of your journey to the cloud. In addition we will work with our cloud partners to get you trained and certified by them.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will design you infrastructure for you, implement it using industry standard best practices and tools and help you migrate your applications and data.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • Azure
  • Google

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We use automated tools to implement the infrastructure using infrastructure as code best practices. The Server Labs' Continuous Delivery Platform can be optionally used to manage the customer's DevOps environment On request we can perform performance testing using tools such as New Relic and Blazemeter

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Other
• Other security services:
  • Security Architecture implementation
  • Security Services resellling

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer support in either 24x7 and 9x5 modes. Cost varies by the amount of services deployed The service has a preventative component, with periodic maintenance, monthly reporting and continuous improvement of the infrastructure, and a corrective component, when problems occur in the system covered by this support contract. Once an issue has been received by The Server Labs, the procedure takes the following steps. • Verification of the issue and escalation to second level support. • Communication to customer of the solution to be undertaken. • Restoration of any service lost working with the DBA and or engineer assigned to the project. • Restoration of any data lost working with the DBA assigned to the project. • Update of the system documentation if necessary. • Closeout of the issue with description of actions undertaken

Service scope

• Service constraints: Constrained by what is possible within the cloud being migrated to.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: S1 The production system cannot be used. No users are able to work in the production system. 24x7x365 <= 30 mins <= 2 h 95% 1,2 S2 Users can access the production system but a critical part of the application is unavailable or degraded.24x7x365 <=60 mins. <= 4 h 90% 1,2 S3 Users can access the production system and work but experience periodic problems. S4 Low impact for the user.The users can work normaly. <= 24 h <= 48 h 90% 1,2
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer support in either 24x7 and 9x5 modes. Cost varies by the amount of services deployed The service has a preventative component, with periodic maintenance, monthly reporting and continuous improvement of the infrastructure, and a corrective component, when problems occur in the system covered by this support contract. Once an issue has been received by The Server Labs, the procedure takes the following steps. • Verification of the issue and escalation to second level support. • Communication to customer of the solution to be undertaken. • Restoration of any service lost working with the DBA and or engineer assigned to the project. • Restoration of any data lost working with the DBA assigned to the project. • Update of the system documentation if necessary. • Closeout of the issue with description of actions undertaken.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Sonatype, AWS, Azure, Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Ukas
• ISO/IEC 27001 accreditation date: 08/07/2021
• What the ISO/IEC 27001 doesn’t cover: Data outside the scope of the TSL ISO 27001 ISMS
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  TSL has completed a carbon reduction plan PPN-0621) TSL has signed up to the SME climate commitment and SME Climate Hub training program TSL have an environment policy, the Head Of Operations is designated as the environment office, the CEO as the ESG officer. TSL’s carbon reduction strategy has the following pillars: TSL work is performed within the public cloud TSL, having zero physical assets beyond Laptops, there is no physical servers or other hardware TSL uses a shared office facility when we need an physical meeting location. By doing this we remove all physical infrastructure, and all associated carbon emissions associated with this. All workers are remote workers, we aim to minimise travel and minimise face to face meetings. By doing so we reduce our CO2 emissions through minimising travel to absolute essential customer facing meetings. TSL’s philosophy is to act as a facilitator for companies moving to the public cloud, and hybrid cloud. We believe by aiding companies movement into the cloud, we are helping to remove all the physical infrastructure associated with on-prem physical servers, and all the associated buildings and electrical power. In addition to helping companies move into the cloud, TSL also specialises in cloud specific Financial Operations. TSL works with clients to put in place the product/people/process to ensure the “utilisation creep” that occurs when engineering teams running DevOps processes continue to add more processing power, faster I/O, more storage, without thinking through the implications on the greater financial and associated resource usage theyare acquiring. A TSL competence is to work with clients to optimise their usage of Cloud infrastructure to optimise the clients deployment and put in place the governance to ensure clients use cloud resource as effectively as possible

  Tackling economic inequality

  TSL are a boutique cloud consultancy, we provide opportunities for people from all backgrounds. Importantly, as we are a fully remote worker company, we can and will hire staff who are located anywhere in the UK. Ensuring that, the economic benefits of the work we do is not concentrated in Metropolitan areas only. We have staff based on working from Scotland, the North West and North East of England, as well as London and the South As a small company, with staff who all tend to be senior or principle grade, it is difficult for us to hire staff who have no experience or education in the cloud software and architecture we specialise in. However, we are committed to identifying ways to provide technical apprenticeships, internships, and to hire support staff who may live outside the key metropolitan hubs and can contribute to the business. We believe by offering a flexible work environment, along with an open environment with minimal top down edict, we perform well against the government’s six standards. A good indicator of this is the fact, we have a number of staff who are in their late 50’s and early 60’s, who participate actively and enthusiastically in the running of the business.

  Equal opportunity

  In terms of diverse recruitment, TSL follow the rules as set out in the Equality Act 2010, TSL are an equal opportunity employer, we ensure we do take into account the protected characteristics as defined in the Equality act, namely: a. Age b. Disability c. Gender reassignment d. Marital or civil partnership status e. Pregnancy or maternity f. Race (which includes colour and ethnic/national origin) g. Religion or belief h. Sex i. Sexual orientation TSL’s CEO is Female, and a significant number of staff in operational positions are female. Overall responsibility for the effective implementation and operation of the TSL Equal Opportunities policy lies with THE SERVER LABS LTD’s management, specifically with the board of directors and our HR team. All managers are expected to lead by example, and attain and maintain appropriate standards of behaviour within the teams they manage. However, everyone who works in and with THE SERVER LABS LTD is responsible for ensuring the equal opportunities policy works to prevent the activities that it prohibits from taking place within our business. Because we are a values-led business, this goes beyond the legal obligations the company has. In any recruitment selection process that we use within our business, whether we’re selecting interviewees for job opportunities, offering jobs, identifying individuals for promotion or considering other opportunities or necessities (like redundancy situations), we will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible. TSL prides itself on its technical excellence, experience and expertise, TSL specifically looks for engineering experience and expertise, not educational background or grade, but track record.

  Wellbeing

  TSL operate a flexible working policy Staff are all home office workers, so do not commute to waste part of the day, and have the ability to set their day around their families We operate a work the hours to do the job, not a fixed work pattern, in so doing avoiding presenteeism We have a mix of full and part time staff at all grades in the organisation We operate a flat structure, decision making is from across the company, if staff feedback that a strategy could be improved operationally, it gets taken on board. Leadership does not impose direction, we consult with staff to set the direction. By allowing staff to work from home and work the hours that suits their needs. We ensure that all age ranges, and desired work patterns are supported. Which we believe helps our staff maintain a healthy attitude to work. By giving staff a say in the direction of the organisation, we help ensure all members of staff are bought into the direction of travel of the company.

Pricing

• Price: £900 to £1,700 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@theserverlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.