Gravitas Recruitment Group Ltd

Microsoft Dynamics 365 - Gravitas Consultancy Solutions

Gravitas provides consultancy services to the Public & NPO Sector for Dynamics 365 Implementations, Upgrades, Support, and Enhancement of their Dynamics 365 platforms across CRM, CE, ERP, F&O, AX, NAV, Business Central, Copilot​, Field Services​, Omnichannel ​and Commerce/ Retail

Features

• Provision of both Technical & Project consultancy
• Specialists in Dynamics 365 CRM,CE,AX,F&0,Nav and Business Central.
• Specialists in Integrations within existing systems to Dynamics 365
• Track record of delivering consultancy to 40+ Public Sector organisations
• Experience delivering consultancy across small, medium & large Dynamics programmes
• Technical Consultant pool includes Developers, Testers, Integration, Data Migration
• Project Consultant pool includes Project/Programme Managers, BAs, Trainers
• Flexible delivery model including SOW, T&M and Outcomes/Milestone based
• Specialist in Copilot​, Field Services​, Omnichannel , Commerce/ Retail

Benefits

• Cost effective approach to specialist consultancy without compromising on quality
• Ability to rapidly deploy specialist Dynamics 365 consultants
• In-depth knowledge of the Dynamics Platform, systems and processes
• SOW delivery model prevents scope creep
• Time & Materials delivery model means you maintain control
• Outcome/Milestone based delivery model provides additional security

£500 to £1,000 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at l.ellis@gravitasgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

323499454440291

Contact

Liz Ellis
0161 667 0700
l.ellis@gravitasgroup.com

Planning

• Planning service: Yes
• How the planning service works: Gravitas provides specialist consultancy services to the Public Sector Institutions to support the migration of Dynamics 365 into the cloud, and implementation of cloud hosted Dynamics solutions. We provide Business Analysis and discovery services to help clients identify business requirements, conduct gap/risk analysis, and support with the process of tendering for a new system.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Gravitas can provide Public Sector institutions with specialist systems training consultancy delivered to both technical operators as well as functional end users of the systems. Our consultants can support with learning needs analysis and delivery of training following minor upgrades, or full training plans to be delivered following a major system migration or implementation.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Gravitas provides specialist consultancy services to the Public Sector Institutions to support the migration of Dynamics 365 into the cloud. Our consultants can initially complete a discovery with clients to identify business requirements and support through the tender process. ; ; Once a migration is underway, our consultants can provide services related to the setup of the Dynamics interfaces, integrations, Data Migration services, and project management to ensure that your migration is delivered successfully.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Gravitas provide consultancy services for the Public Sector Institutions to support testing and QA related to ongoing maintenance as well as largescale project delivery. Our Test consultants provide effective support from day one because they already have a deep knowledge of the Dynamics 365 environment and Dynamics processes.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Gravitas works to a formal Statement of Works. Assumptions, Constraints and dependencies are agreed with the Client at the time of writing.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 - 6 Hours during working ours; 12 Hours if after 5pm Monday to Friday ; 48 Hours over weekend
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Gravitas provide a Technical Account Manager; Do not provide a Cloud Support Engineer ; Levels of support is confirmed at agreement of the project and inclusive of costs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Commitment to achieving Net Zero emissions by 2045.; ; In order to continue our progress to achieving Net Zero, we have adopted the following carbon reduction targets.; ; We project that carbon emissions will decrease over the next five years t0 118.7 tCO2e by 2027. This is a reduction of 20%; ; Completed Carbon Reduction Initiatives; The following environmental management measures and projects have been completed or implemented since the 2022 baseline. ; ; The carbon emission reduction achieved by these and; other schemes will be confirmed in our 23/24 report.; ; • All waste generated is recycled where possible to reduce landfill; • Introduction of virtual meeting platform to ensure meetings can be conducted without the need for / minimising business travel; • Increased home working for teams – reducing emissions caused by commuting to work; • Car sharing and use of public transport is encouraged for travel.; • Use of online resources and Docusign instead of printed materials wherever possible; • Promotion of salary sacrifice measures such as cycle to work schemes; ; In the future we hope to implement further measures to reduce energy usage through measures such as:; ; • Enhancing staff awareness; • Increasing homeworking in 2024; • Embracing technologies to minimise printing e.g. Docusign; • LED lighting replacements; - Monitor and computer switch off policies to be enforced; • Carbon considerations when considering Business trips; • Carbon offset arrangements

  Covid-19 recovery

  Covid-19 recovery, please contact us for copies of our policy documents

  Equal opportunity

  Gravitas are committed to attracting a diverse Consultant portfolio and are a member of the Tech Talent Charter.; ; Gravitas also have the following measures in place:; ; - Being SPECIFIC with detailed statements rather than generic statements.; - Keeping communications INCLUSIVE, POSITIVE & NON-DISCRIMINATORY.; - Having FLEXIBILITY focus on OUTPUT.; - HONESTY & TRANSPARENCY. ; - Be SELF-AWARE - Through providing consistent training in this area; - Use of DIVERSE ROLE MODELS to MYTH BUST.; - Create an environment to allow for EQUAL OPPORTUNITIES & GROWTH.; - Include DIVERSE IMAGERY across Brand and encouraging end clients to do the same; ; As well as supporting our customers with their diversity & Equality goals, we are very much committed to ; our own DEI Agenda. Our Diversity & Inclusion Committee members are passionate about driving Diversity & Inclusion within our ; culture and aim to encourage positive action through an inclusive approach.

  Wellbeing

  - Flexible working/ home working to support the needs to consultants.; - Occupational health for home and office based work; - Access to People Business Partners - providing a broader range of services versus just traditional HR; - Access to Able Future - Mental Health and well being forums/ training/ one to one support.

Pricing

• Price: £500 to £1,000 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at l.ellis@gravitasgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.