PMD DATA SOLUTIONS LIMITED

AvePoint Cloud Backup for M365, Google Classroom, Dynamics & Salesforce

Immutable, Air-Gapped Cloud to Cloud Backups for Microsoft 365, Dynamics 365, Microsoft Azure, Salesforce and Google Workspace

Features

• Automated backups up to 4X daily
• Full support for multi-geo environments
• Unlimited or fully configurable retention options available
• BYOS (Bring your own storage) supported
• Granular Data Restores down to item, version, security or settings
• BYOK (Bring your own key) supported
• GDPR compliant right-to-be-forgotten
• Full support for Google Classroom
• Optional Self Service Recovery
• Multiple restore options including to another user, mailbox or tenant

Benefits

• No storage, network or compute provisioning and management required
• App-Aware recovery
• Enable backup support without elevating helpdesk user permissions in M365
• Meet data soverignty requirements
• Single UI for M365, Salesforce and Google Workspace
• Reduce time-to-restore with with fast search or point-in-time restore
• Meet cyber insurance underwriter's requirements for data protection
• Express Recovery Options available to further increase RPO/RTO
• Automatic discovery and protection of new users and workloads
• 24/7/365 Recovery Support

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@pmddatasolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

323773846016887

Contact

Matthew Gwynn
01789 268579
sales@pmddatasolutions.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Requires one or more of the following:; Microsoft 365; Microsoft Azure; Dynamics 365; Salesforce; Google Workspace
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: M365 Tenant required

User support

• Email or online ticketing support: Yes
• Support response times: Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. ; ; Customer can self-select severity when submitting a support case.; ; For more information https://avepoint.com/products/support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: Included in subscription
• Onsite support: No
• Support levels: We provide - Low, Medium, High and Very High levels.; ; Customer can self-allocate severity levels when submitting case; More information can be found at https://www.avepoint.com/products/support
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide full engineer support for initial onboarding.; AvePoint Cloud services are designed to be intuitive and self-installable, however self-help guides and videos are available within the user interface. We can also provide ad-hoc training free of charge.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers may request a copy of the data via our support team at any point during the contract period.
• End-of-contract process: The functionality will stop working and the customers obligations will end. Data is permanently deleted after 15 days from contract expiry.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: There is a web-based service interface where customers can view and manage support requests and system availability updates.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: There is a web-based service interface where customers can view and manage support requests and system availability updates.
• API: Yes
• What users can and can't do using the API: Configure backups, export data, fetch audit information and integrate with SEIM services
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We employ a number of methods including elastic scaling to manage performance. AvePoint also uses App context authentication where appropriate to further reduce Microsoft throttling risks.

Analytics

• Service usage metrics: Yes
• Metrics types: Using AvePoint Cloud Backup you can generate and download reports for the completed backup, restore, or export jobs to view the job summary, job settings, and the failed or skipped objects. In the reports for the restore jobs, the source and destination information can also be seen.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: AvePoint Cloud Backup

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data Export feature is initiated from the user interface. Conditions apply on data volumes.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PST
  • MySQL
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability is set within the SLA document attached
• Approach to resilience: AvePoint leverages Microsoft Azure for hosting it's cloud services, which has a number of data centres for HA.; AvePoint has 13 data centres internationally for added resilience (should a customer require cross-border resilience)
• Outage reporting: Portal notifications via public dashboard.; Direct email alerts where implemented by the customer

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: All authentication is carried out against Microsoft Azure or any supported Azure authentication method
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: AvePoint has a policy of transparency regarding our data collection, use, retention and sharing practices. It is AvePoint's commitment to implement appropriate technical security measures to protect all AvePoint stakeholder and manage 3rd party risk. ; ; Further information regarding AvePoint policies is available via the AvePoint Trust Center: https://www.avepoint.com/company/trust-center
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Change Management is documented, requested, reviewed, approved, tested, and finally rolled out during off hours in order to have minimal effect on customers.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We subscribe to security bulletins and stay abreast of recent 0 day vulnerabilities as well as maintaining an active patch cycle
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Please refer to Azure documentation https://docs.microsoft.com/en-us/azure/best-practices-network-security
• Incident management type: Supplier-defined controls
• Incident management approach: AvePoint Cloud Services included 24/7 follow-the-sun support.; Users are able to self-allocate severity levels when submitting a support case.; Severity 1 cases are receive initial response within 1 hour.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day trial available; SaaS applications limited to 50 users
• Link to free trial: https://www.avepointonlineservices.com/services

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1.5%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Kompleye
• ISO/IEC 27001 accreditation date: Wednesday 19 June 2024
• What the ISO/IEC 27001 doesn’t cover: All UK services are covered by the 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7898d4dd-3b81-4683-beac-e3222b654903
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301 for Business Continuity
  • HIPAA compliant
  • SOC 2 Type 1 Accredited
  • SOC 2 Type 2 Accredited

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@pmddatasolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.