BROOKCOURT SOLUTIONS LIMITED

Vulnerability Life Cycle & Exposure Management Platform - Nucleus

Nucleus is a SaaS-based cloud solution that gives government organizations enterprise-wide visibility to manage, automate, assess risk, prioritize remediation, and report on the entire vulnerability management lifecycle. It supports secure authentication, strong data encryption, and ensures data residency within selected AWS regions, making it suitable for sensitive government environments.

Features

• Vulnerability Management
• Asset Management
• Vulnerability Reporting
• Integrations & APIs
• Threat Intelligence
• Compliance
• Third-Party Intelligence
• Attack Surface Intelligence
• CTEM
• ASPM

Benefits

• Nucleus provides enterprise-wide visibility
• Automation
• Risk-based prioritisation for vulnerability management
• Multi-tenant operations for Government and MSSP use
• Custom Compliance Reporting
• Hosted on Secure AWS cloud infrastructure
• SOC 2 Type II compliant and FedRAMP Moderate Authorised
• Strong security and regulatory alignment
• RBAC
• Incident response and support SLA's are in place

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@brookcourtsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

324297247053683

Contact

Phil Higgins
01737 886111
contact@brookcourtsolutions.com

About the service

• Service categories:

  Systems Infrastructure Software

  Security

  • Security analytics
  • Governance, risk and compliance

  Data security

  • Information protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Nucleus integrates with a wide range of security and ITSM tools, including Jira, ServiceNow, Microsoft Azure DevOps, Slack, PagerDuty, Zendesk, BitBucket, GitHub, GitLab, ManageEngine ServiceDesk Plus, Microsoft Teams,
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Services are hosted in AWS datacenters in select regions (US East, US Gov East, Europe, Australia), and access from ITAR-restricted countries is denied, ensuring compliance and geofencing. All customer data is stored in high-compliance facilities, and region selection is coordinated to meet local compliance needs. Penetration testing by customers is not allowed to avoid risks to other tenants, but third-party assessor reports can be shared.
• System requirements:
  • Minimum requirements include 1CPU core, 4GB RAM, and 20GB storage
  • Outbound port open from the server to the Nucleus Manager
  • Root or full sudo privileges are required for installation.

User support

• Email or online ticketing support: Yes
• Support response times: For Severity 1 issues, initial response and acknowledgement is within 3 business hours, with ongoing updates twice a day by email and daily phone calls if requested. Severity 2 issues receive a response within 3 business hours and daily email updates. Severity 3 issues are acknowledged within 12 hours, with progress updates by email.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Nucleus offers robust Service Level Agreements (SLAs) for vulnerability management and incident response, ensuring timely and effective support. Customers have direct access to a dedicated Customer Success Manager, the VP of Customer Experience, and the COO for escalations, with an executive sponsorship program for additional oversight. Incident notifications to affected parties occur within 24 hours of a confirmed incident. Helpdesk support is available during regular business hours via multiple channels, with extended and 24/7 options also offered.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Support includes a Customer Success model, technical support, dedicated engineers, comprehensive documentation, and multiple support channels for integration. Deployment best practices feature phased rollout, initial integrations to key data sources, and seamless fit into existing environments via native integrations, APIs, and FlexConnect, without requiring infrastructure changes.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can request a copy of their data in its current form before contract termination. Data can also be exported from the web application or via API. All data is purged from operational databases immediately after termination,
• End-of-contract process: Users can request a copy of their data in its current form before contract termination. Data can also be exported from the web application or via API. All data is purged from operational databases immediately after termination, and backups are removed after 12 months.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is maintained and accessible in SharePoint, ensuring all job change documents are kept on file. Offboarding uses a standardized template, and all access changes are documented and executed same day.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Yes, there is a service interface for the Government platform, including a comprehensive and well-documented API that allows for full programmatic control and integration with other systems.
• Accessibility standards: None or don’t know
• Description of accessibility: Nucleus is accessible as a SaaS-based cloud solution hosted in AWS datacenters, including US Gov East (Ohio), ensuring compliance and availability for government customers. Services are available in multiple regions, and data residency can be tailored to meet local compliance requirements. Access from ITAR-restricted countries is blocked, providing strong geofencing controls.
• Accessibility testing: Yes, there is a service interface for the Government platform, including a comprehensive and well-documented API that allows for full programmatic control and integration with other systems.
• API: Yes
• What users can and can't do using the API: Users can read, write, and perform administrative functions via the API, including pulling vulnerability data, asset details, and remediation status for centralized management. API tokens inherit user permissions, and their scope can be limited. Tokens are tied to users or service accounts and are revocable by customer operators.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customize asset risk weightings, adjust vulnerability severity in risk scoring, use multi-level filtering and custom views, and leverage the FlexConnect Framework for tailored integrations and modifications. Custom dashboards and views are also available and continually optimized.

Scaling

• Independence of resources: Operations closely monitor instance health and metrics using Grafana and Sentry. Alarms trigger resource expansion or customer guidance to ensure performance and availability are not impacted by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Nucleus provides over 30 real-time, reportable metrics, including risk scores at asset and vulnerability levels, mean time to remediation (MTTR), mean vulnerability age, SLA performance, and customizable dashboards for executive and practitioner reporting. Most metrics are tracked as time-series data, supporting compliance and governance needs.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Nucleus Security

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data via the web application, API, or bulk export methods. Supported formats include PDF, XLSX, CSV, DOCX, HTML, and JSON. Data can also be exported to SIEM platforms and over individual technology API integrations for flexible reporting and use.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .XLS
  • .DOCX
  • HTML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • XLS.X
  • DOC.X
  • HTML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The standard uptime SLA is 99.9%, with incident notifications to affected parties within 24 hours of a confirmed incident. For critical government use, availability is further supported by AWS multi-Availability Zone backups and a documented disaster recovery plan, ensuring strong business continuity.
• Approach to resilience: The service is hosted on AWS with multi-Availability Zone (AZ) disaster recovery capabilities, ensuring rapid failover and data restoration. System backups are stored in S3 across multiple AZs, and the business continuity plan enables restoration to new EC2 instances if the primary AZ fails. The standard uptime SLA is 99.9%, and disaster recovery procedures are tested at least annually. The security architecture follows the NIST Cybersecurity Framework, and operational requirements are defined and communicated through policies and procedures. Transparency, auditability, and compliance with standards like SOC 2 and FedRAMP further enhance resilience.
• Outage reporting: Outages and maintenance alerts are communicated via a public status page, with options for email, text, Slack, and other alert methods. For Federal Government Agency customers, any confirmed security incident impacting customer data must be reported to US-CERT within one hour of confirmation, and to the Agency ISSO as required by FedRAMP procedures.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Users are authenticated using unique credentials, with support for SAML-based SSO (including Azure AD), and strong password policies for local accounts. Multi-factor authentication is enforced via authenticator apps or email, and when SSO is used, the identity provider supplies the second factor. All access is logged and managed with role-based access controls.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Nucleus complies with leading security governance standards for government, including SOC 2 Type II, FedRAMP Moderate, and the NIST Cybersecurity Framework. Data centers used are FedRAMP certified, and the platform is designed to meet strict federal cybersecurity and risk management requirements.
• Information security policies and processes: We follow formal, documented information security policies that are reviewed and updated at least annually. Our security framework is based on the NIST Cybersecurity Framework. We maintain policies and procedures for incident response, data retention, secure disposal, asset management, physical security, and privacy. Security is integrated into our Software Development Lifecycle, and we conduct regular risk assessments, vulnerability scans, and annual third-party penetration tests. Compliance with local laws and regulations is ensured through ongoing legal review and training.; ; For more details, see:; • Nucleus Security - Vuln Management Plan v1.7 (https://trust.nucleussec.com/d/nucleus-security-vuln-management-plan-v1-7/JP56Wl); • Nucleus Security - Privacy Policy v2.0 (https://trust.nucleussec.com/d/nucleus-security-privacy-policy-v2-0/ZwB9xZ); • Nucleus Security - Incident Response Plan v1.9 (https://trust.nucleussec.com/d/nucleus-security-incident-response-plan-v1-9/dQt6ac); • Nucleus Security Policy v2.7 (https://trust.nucleussec.com/d/nucleus-security-policy-v2-7/TaaS50); • Nucleus Security August 2025 WebApp PenTest (https://trust.nucleussec.com/d/nucleus-security-august-2025-webapp-pentest/L23Asd); • Nucleus Security August 2025 External Network PenTest (https://trust.nucleussec.com/d/nucleus-security-august-2025-external-network-pentest/XCTrGr)
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Nucleus Security enforces automated patching policies for workstations and maintains an effective system development and maintenance process for both its commercial and government platforms. Change management is formalized, with ownership assigned and controls in place for all changes impacting customer services. The process includes phased rollouts, peer reviews, and integration with customer environments without requiring infrastructure changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: NucleusGov enables centralized vulnerability data ingestion, normalization, and analysis across the enterprise. The process includes automated correlation of scan data with asset and threat intelligence, risk-based prioritization, and workflow automation for remediation. Vulnerabilities are tracked and assigned via ticketing, with monthly reporting and annual third-party penetration testing to validate controls. The process is regularly reviewed and adapted to address new threats and maintain effectiveness.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: System and application logs are centrally collected and sent to a SIEM for processing, correlation, and retention, ensuring comprehensive enterprise-wide visibility. All infrastructure logs are retained for 1yr. The SIEM is configured to alert the IT Security team of suspicious or anomalous activity, with alerts sent via Slack for immediate response. Production environments are actively monitored for key performance and security parameters, with alerts generated and addressed as needed. Network traffic is monitored using Cloudflare IDS/IPS, Microsoft Defender EDR, and CrowdStrike Falcon, with all connections proxied and protected. Flow logs/host security logs are sent to the SIEM for centralized monitoring.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Nucleus Security follows a structured incident management process based on NIST SP 800-61, covering preparation, detection, containment, investigation, remediation, and recovery. The process is periodically reviewed, tested, and enhanced. Annual incident response training and tabletop exercises ensure readiness. All incidents are documented, root causes analyzed, and lessons learned are incorporated for continuous improvement. For Federal Government Agency customers, confirmed security incidents impacting data confidentiality, integrity, or availability are reported to US-CERT by the ISSO or CISO.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Sers are authenticated using unique credentials, with SAML-based SSO (including Azure AD), and strong password policies for local accounts. Multi-factor authentication is enforced via authenticator apps or email, and when SSO is used, the identity provider supplies the second factor. All access is logged and managed with role-based access controls.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1.5%
• Between £500,001 and £1,000,000: 1.75%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 3%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: URS Holidings
• ISO/IEC 27001 accreditation date: Monday 3 November 2025
• What the ISO/IEC 27001 doesn’t cover: ISO Certificate covers IT Solutions, Management Consultancy and Integration Services
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: URS Holidings
• ISO 9001 accreditation date: Saturday 12 October 2024
• What the ISO 9001 doesn’t cover: ISO Certificate covers IT Solutions, Management Consultancy and Integration Services
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: B1696668-7af9-4f0d-b3b7-34fc20cfc861
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 0199f451-3f84-44cb-bb20-75e29b818ffe
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@brookcourtsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.