MLC Partners
Professional IT Support Service
In undertaking transformation programmes such as Cloud implementations it is likely that there will be requirements for IT support. This service provides professional IT support services including IT strategy, technical architecture, security consultancy, technical consultancy and IT project management to complement existing capacity and capability of internal teams.
Features
- Specialist complementary Information Technology (IT) services
- Flexible and on-demand capability to work alongside internal teams
- Rapid deployment of flexible teams to meet your requirements
- Up-to-date understanding of public sector IT architectures
- Expertise in all aspects of IT including traditional and Cloud
- Expertise in development methodologies including waterfall and Agile
Benefits
- Delivered by qualified and experienced IT professionals
- Highly cost-effective service
- Easy access to subject matter experts
- Qualified specialists available in all major vendors
- Pre-vetted specialist teams
- Commitment to skills and knowledge transfer
- Clear progress reporting against agreed objectives
Pricing
£350 to £1,800 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at pete@mlcpartners.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 2 4 3 4 8 9 4 9 3 2 4 9 7 6
Contact
MLC Partners
Pete Marshall
Telephone: 02033711853
Email: pete@mlcpartners.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- We can provide support with all IT needs in implementing cloud hosting or cloud software such as IT strategy, technical architecture, systems development, service selection and deployment, security and testing.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We can provide support with all IT needs in implementing migrating to the cloud or between cloud services such as IT strategy, technical architecture, systems development, service selection and deployment, security and testing.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We can provide support with all IT needs in quality assurance and performance testing of cloud software including service selection and deployment, performance testing, functional and user testing.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security testing
- Certified security testers
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Our service has no significant constraints.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to respond to all queries within four working hours. Standard working hours and Monday to Friday 8.30am to 5.30pm.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We provide access to our specialists for queries from 8.30am to 5.30pm Monday to Friday by telephone or email. Outside these hours, on request we can provide mobile telephone numbers for account managers.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
MLC Partners is committed to fighting climate change. We minimise the carbon footprint of our teams when delivering services by using locally-based resources and maximising the use of public transport, coupled with remote and hybrid working where this is possible. For our head office teams, we also deploy a hybrid working model and have active plans to reduce the impact of our operations, such as reducing paper use in offices, using online invoicing systems, using Cloud-based IT systems to reduce local power consumption and promoting recycling wherever possible.Tackling economic inequality
We always seek to create oppportunities for employment both within our growing head office function and through our service provision. We are based in London and many of our team are drawn from London boroughs which include some of the most deprived areas in the country.Equal opportunity
We are fully committed to equal opportunities. We appoint staff and consultants purely based on merit, irrespective of any protected characteristic. We actively track the diversity profile of all of our resources placed with customers.
Pricing
- Price
- £350 to £1,800 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at pete@mlcpartners.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.