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Barrier Networks

Barrier Networks Phishing and Email Security Platform (IRONSCALES)

Our self-learning, AI-driven email security platform continuously
detects and remediates advanced threats like BEC, credential harvesting,
account takeover and more in your company’s mailboxes.

Features

  • Benchmarking of individual user’s phishing recognition skills with testing
  • Tailored phishing awareness training
  • Customisable email templates for simulated phishing email campaigns
  • Phishing email report button, for quick identification of phishing emails
  • Easy deployment
  • Automatically triage and respond to employee reported emails
  • Auto-remediate already-delivered emails from inboxes
  • Test your email perimeter defenses using real-world phishing threats
  • Image Based Threat Recognition (eg QR Codes)

Benefits

  • Help employees think like security analysts and identify attacks
  • Increase Security Posture
  • Decrease the likelihood of compromise via email (Phishing)
  • Faster remediation of compromised email attacks
  • Improve security awareness
  • Single view of analytics and reporting
  • Operational efficiency improvements for Phishing remediation

Pricing

£2.72 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 2 4 7 8 5 6 8 5 1 2 6 8 7 1

Contact

Barrier Networks Iain Slater
Telephone: 0141 356 0101
Email: info@barriernetworks.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft M365, GSuite
Cloud deployment model
Public cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response Time: The guaranteed response time following any critical/outage incident shall
be 24 hours or less. The guaranteed response for any other incidents shall be within one (1)
business day or less, normal business hours (2:00 a.m. – 5:00 p.m., Monday – Friday; and
2:00 a.m. – 11:00 a.m., Sunday all US Eastern Time) on a best effort basis. The response time
begins when the request is logged with IRONSCALES’ problem ticketing system and is
stopped when a response has been initiated from Ironscales.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
For full details of our support SLA, please contact us.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On boarding is provided online by the customer success team.
This includes access to all documentation, configuration and testing and familiarisation training.
This is supported by the helpdesk for any additional deployment questions post the initial installation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Contact Barrier/Ironscales to request the data
End-of-contract process
At the end of the contract the customer can request the reporting data from the solution, the tenant is then closed and deleted.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
This is an open API to integrate with all major security platforms.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
The services is fully customisable based on the the use case.

Scaling

Independence of resources
Ironscales levearges AWS for the hosting environments for customers

Analytics

Service usage metrics
Yes
Metrics types
Metrics/reports are available to the client from within the service.
There a a wide range of reports available, many of which are customisable.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Ironscales

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Reports from their dashboard / request to IronScales
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Based on the AWS guranteed availbility
Approach to resilience
Using AWS, the service is duplicated across multiple sites for resilience.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Administrator accounts are allocated to key personnel only.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
360 Certification Ltd
ISO/IEC 27001 accreditation date
28th June 2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All change management requests are evaluated internally and if approved, signed off and approval is granted.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We utilise a series of technologies and services to monitor our network for vulnerabilities.
Patches are reviewed, tested and deployed weekly in arrears.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We utilise a series of technologies and services to monitor our network for potential compromise.
Should a compromise be identified remediation actions will be implemented as soon as is reasonably practical
In any event, this will never be later than 72 hours of the potential compromise.
Penetration testing is also carried out every 6 months.
Incident management type
Supplier-defined controls
Incident management approach
The status, location and configuration of service components (both hardware and software) are tracked throughout their lifetime.
Incidents may be reported directly to the helpdesk.
Incident reports will be provided to affected users by email.
All of the above is in line with our ISO27001:2013 certification.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

• To create an environment in which individual differences and the contributions of all our staff are recognised and valued.
• Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.
• Training, development and progression opportunities are available to all staff.
• To promote equality in the workplace which we believe is good management practice and makes sound business sense.
• We will review all our employment practices and procedures to ensure fairness.
• Breaches of our Equality Policy will be regarded as misconduct and could lead to disciplinary proceedings.
• This policy is fully supported by Senior Management.
• The policy will be monitored and reviewed regularly.

Wellbeing

• We promote an open, supportive company culture where employees look out for one another and feel comfortable discussing any difficulties. Mental health is valued equally to physical health.
• Employees have access to confidential counselling, therapy, and other mental health resources through our employee assistance program.
• We encourage taking time off when needed for mental health days in addition to sick days. Employees are trusted to manage their time off responsibly.
• Training is provided to managers on recognizing signs of burnout,
work overload, and other mental health concerns. Managers work to
proactively address issues and reduce employee stress.
• Employee workloads and schedules are designed to be reasonable
and sustainable.
• Wellness initiatives like meditation breaks, stress management
workshops, mindfulness programs, and social events are offered
throughout the year.

Pricing

Price
£2.72 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Connect with an IRONSCALES Email Security Specialist for an overview of how our self-learning email security platform can automatically detect, prevent, and predict the most advanced email threats.
Link to free trial
https://ironscales.com/get-a-demo/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.