BULIEN LLP

Alteryx One Software

Alteryx is a low code, no-code, code-friendly, data analytics system designed to democratise and demystify data problems in any organisation. It allows data of any type to be ingested from any source then transformed to produce highly efficient data pipelines with huge time and cost savings through efficient process.

Features

• Self-service data, analytics and AI workflow platform
• Code-free, code-friendly, drag & drop interface
• Seamlessly connect to multiple sources, including legacy, via pre-built APIs
• Prep, blend, cleanse, analyse - all in a single platform
• Data design, extraction & manipulation (ETL/ELT)
• Faster processing with cached workflows
• Outstanding community-based support & network
• Clear annotated workflows - transparent and transferable
• Automation of repeatable workflows with scheduling
• Advanced predictive, prescriptive, statistical & geospatial analytics

Benefits

• Connect, prep, blend, cleanse, analyse, model - all without programming
• Connect to all sources, Hadoop, AWS, Azure, Databricks.
• Reduce data prep burden on analysts & data scientists
• Improve performance by optionally executing transformations directly within databases
• Drive efficiency through automation & scheduling of repeatable workflows
• Enrich existing data with demographic, firmographic or spatial data
• Make data accessible and consumable across the entire organisation
• Output seamlessly to Lakehouse, BI platforms, AI platforms, Warehouses
• Deploy, manage & monitor productionised predictive & machine learning models
• Improve data-driven decision making across organisation

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@bulien.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

324984098247138

Contact

Mark Jackson
02039621778
frameworks@bulien.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Alteryx’s cloud offerings (e.g. Alteryx One) may have limits on compute capacity, concurrent jobs, and storage quotas tied to subscription tiers. Some advanced features, especially high performance or large scale spatial and predictive analytics, can be less flexible than on premises deployments. Integration with certain on premise systems or private networks can require additional configuration. Real time data streaming and low latency processing are supported in specific scenarios.; Cloud pricing can vary with usage, and some connectors or add-ons may carry extra costs.
• System requirements:
  • Local Designer - Windows 64bit 10/11
  • CPU 4core 2.5 Ghz or faster 8GB RAM, 16GB preferred
  • 500GB to 1TB SSD storage. ARM processors not supported
  • Alteryx Server - Windows Server 2016 (64 bit) or later
  • CPU 8 logical cores, 16 preferred
  • RAM 16GB minimum 32GB preferred
  • Alteryx Cloud browsers - Chrome, Firefox, Safari, Edge (64 bit)
  • Optional cloud only browser accessed service

User support

• Email or online ticketing support: Yes
• Support response times: Alteryx support is provided with an 8 business hour SLA via email during the hours of 9 to 5, Monday to Friday. Response times are based on severity and level of support.; SEV 1 (Critical) Standard 8 hours; Standard plus 1 hour (24×7); Premium 1 hour (24×7); SEV 2 (High) Standard 8 ; Standard plus 2 hours ; Premium 2 hours; SEV 3 (Medium) Standard 8 hours ; Standard plus 8 hours; Premium 8 hours; ; Customers can request an escalation within the MyAlteryx portal.; Bulien supplement this support via our consulting services and support ticket system depending on contractual SLA's.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Bulien only use tools that are compatible with the above standard including Microsoft technologies such as Teams.; Testing is done manually using screen readers, a keyboard-only interface, and contrast checkers, in addition to automated evaluation methods.
• Onsite support: Yes, at extra cost
• Support levels: Bulien provide triage to Alteryx standard support at zero cost using live chat and ticketing. Additional costs for on site support and development are provided subject to contract and based on our SFIA day rate. Technical account managers and support engineers are also available from Bulien. ; Alteryx support is provided with an 8 hour SLA via email during the hours of 9 to 5, Monday to Friday. Response times are based on severity and level of support. SEV 1 (Critical) Standard 8 business hours Standard plus 1 hour (24×7) Premium 1 hour (24×7) SEV 2 (High) Standard 8 business hours Standard pluc 2 business hours Premium 2 business hours SEV 3 (Medium) Standard 8 business hours Standard plus 8 business hours Premium 8 business hours Customers can request escalation of a case within the MyAlteryx portal.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Bulien provide all aspects of onboarding from initial discovery, POCs, guided trials and other support mechanisms to provide as much support as required to help implement and embed the software. Onsite/online support, as well as documentation, is provided if required as well as a full end-to-end service of implementation & enablement, supported by the award-winning global Alteryx Community, which includes interactve learning paths, interactive lessons, videos, certifications, practice challenges, gamified community support, and other resources.; As a premier Alteryx partner, Bulien have 3 Alteryx ACEs including Expert Certified data consultants that can provide a deep understanding of the software and importantly how it interacts to a wider ecosystem within a clients architecture.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Microsoft Word
  • Microsoft PowerPoint
  • Workflows are self documenting within the software
  • Recordings via video and webinars via Teams
• End-of-contract data extraction: When an Alteryx contract ends, users are responsible for extracting all data, workflows and outputs they wish to retain before access to the platform is removed. Alteryx workflows, by design, do not store data. In Alteryx Designer, users can save or export their workflows, macros and analytic apps. These can be stored and imported into another licensed instance at a later date. Any output datasets generated through workflows (such as CSV, Excel, Power BI, Tableau files or database exports) can also be saved locally.; ; For Alteryx Server or Gallery deployments, users can download workflows, results and application packages directly from the server interface. Administrators can also retrieve schedules, versions, run history, and logs. Where automated processes are used, the Alteryx Server API allows scripted extraction of workflow results, metadata and other artifacts prior to decommissioning.; ; In Alteryx One, users must export data stored within cloud projects or workflows by downloading outputs or writing results back to their own cloud storage or databases. Since Alteryx often connects to external data warehouses, most source data already resides outside the platform, simplifying offboarding.; ; Once the contract expires, access to the platform is removed.
• End-of-contract process: User access to the platform and its associated services is removed once the subscription term expires, unless the organisation chooses to renew. Before this point, customers are responsible for extracting all workflows, data outputs, logs and configuration elements they wish to retain. In Alteryx Designer and Server, this includes downloading workflow files, macros, analytic apps and results. In Alteryx One, users must download datasets or export them back into their own cloud storage/databases. Bulien and Alteryx Support can assist during offboarding, but the customer maintains responsibility for completing data extraction prior to expiration.; ; After the contract ends, the customer’s access rights are disabled, and user accounts are deactivated. Any data that remains in the Alteryx environment will enter the platform’s data retention and deletion cycle, during which it is securely removed according to Alteryx’s internal policies and the underlying cloud provider’s sanitisation processes. Scheduled workflows, API integrations and automated jobs will stop functioning once access is revoked.; ; Support entitlements (including technical support, updates & maintenance) also terminate at contract end. Organisations with regulatory or compliance requirements may request tailored offboarding assistance or confirmation of data deletion as part of their individual contract/SLA.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Alteryx cloud services can be accessed by mobile web browsers and Alteryx analytical apps built with App Builder are also compatible. There is no mobile app for Alteryx Designer or Server.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: All Alteryx software provides a clean and intuitive user experience, designed for all data professionals, regardless of ability. Users can easily navigate more than 300 pre built tools as well as providing specific development environments for coding such as Python, R, Spark, Javascript, JSON and SQL.; ; Automation services provide for intuitive, native API connectors such as: ; REST APIs (Cloud & Server/Gallery),; Core programmatic service interface for running workflows, getting results, managing assets,; SDKs (Python/C++/JS) extensions and custom tool building, ; Webhooks & Connectors Event-based integrations and external service connectivity, ; In-Product Automation Schedules and triggers exposed via internal service endpoints.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Alteryx designs and tests its interfaces, including cloud and support portals, with accessibility as part of its product development lifecycle. Interface testing is aligned to the standard above and includes validation for users of assistive technologies such as screen readers, keyboard only navigation, screen magnification, and high-contrast display modes. ; Accessibility checks are performed during design, development, and ongoing enhancement cycles rather than as a one time audit. Alteryx also incorporates real-world user feedback, including accessibility related support cases, to identify issues and drive continuous improvement across its interfaces.
• API: Yes
• What users can and can't do using the API: Alteryx provides REST based APIs as part of Alteryx Server, Gallery, and Alteryx One to support automation and integration. The Server and Gallery APIs allow users to interact with all Alteryx Server functionality via API, including: upload and manage workflows, trigger and monitor executions, schedule jobs, retrieve results, and manage assets such as workflows, collections, users, and subscriptions.; Within Alteryx One, APIs enable interaction with projects, datasets, jobs, and metadata, supporting integration with external applications and pipelines. API access is authenticated and role based. Alteryx documents these APIs for operational interaction with platform services, workflow creation and visual design are performed through Designer or cloud user interfaces rather than via API endpoints.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Alteryx allows for in-depth customisation across all offerings. This includes cosmetic, function, and access controls. ; ; Alteryx Designer allows for custom tooling and templates to be created for workflows, accessible to all licensed users of the platform. Workflows are fully customisable with over 300 drag and drop tools, many of which have transparent underlying logic that can be modified.; ; Administrators of Alteryx Server and Alteryx One are able to customise themes, branding, user permissions and performance of the system to prioritisation of high priority tasks and allocate resources accordingly.

Scaling

• Independence of resources: Alteryx One addresses the risk of one customer’s demand impacting another through tenant isolation, controlled resource allocation, and platform governance. Data, users, jobs, and metadata are segregated. The platform applies usage limits and entitlements (for example, compute and storage) that define how much capacity each customer can consume. This can also be tracked via usage metrics.; ; Workloads are executed within managed cloud infrastructure where Alteryx controls scheduling and capacity management. Customers cannot access or consume resources assigned to other tenants, ensuring predictable performance and isolation.; ; Alteryx Server allows for job prioritisation and worker node assignment that can define resource allocation.

Analytics

• Service usage metrics: Yes
• Metrics types: Alteryx provides service usage metrics as part of its platform administration capabilities. In Alteryx One, administrators can view usage metrics through the web based admin interface, including information on storage consumption, compute usage, data processing activity, and plan or entitlement limits. The platform also provides audit logs that record user and system activities for governance and compliance purposes. For Alteryx Server deployments, usage and operational data can be accessed through built-in administrative views and supported API endpoints. These metrics help customers monitor adoption, manage capacity, and support operational oversight of their Alteryx environment.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Alteryx

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Alteryx protects data at rest using industry-standard encryption and platform security controls. Data stored in Alteryx cloud is encrypted at rest using (AES-256) applied to disks, databases, and managed storage. Encryption keys are managed by cloud services, with options for customer-managed keys in supported deployment models, such as self-hosted Alteryx Server or Private Data Handling environments.; ; For the on-premise Alteryx offerings, no data is stored within Alteryx workflows. Data is either output from the workflow (and follows the security rules of the output location), or removed from memory when the workflow has finished running
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data from Alteryx in virtually any format, including local files or direct to databases and systems (via ODBC/API). In Alteryx Server, results and workflow packages can be downloaded from the Gallery interface, and administrators can export logs and run histories. In Alteryx One, users can download datasets and audit logs, or configure workflows to write results back to their own cloud storage or data warehouses. The Alteryx API also allows programmatic extraction of outputs and metadata. All exports must be completed before contract termination.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SAS
  • Avro
  • JSON
  • XML
  • ESRI Shapefile
  • Power BI
  • SQL
  • Snowflake, Databricks
  • AWS, Azure, GCP
  • Other (ODBC/API/Bespoke service connectors)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Any format via natively availalable API tooling
  • AWS
  • Snowflake
  • SAP
  • Oracle
  • Netsuite
  • Databricks
  • Fabric (Azure)
  • Hadoop
  • In database connectivity is also natively available

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Alteryx Private Data Handling - this is a data processing cluster that customers can run on their own infrastructure to keep data workloads within their own networks.; Various elements of the Alteryx infrastructure be hosted wherever the client prefers, allowing for company firewall and protection rules to be put in place.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: For its self-managed server products, availability depends on the customer's specific infrastructure and high-availability configurations.; Cloud-based products typically come with a Service Level Agreement (SLA) that guarantees a minimum uptime percentage of 99.5% for Starter, Professional, and Enterprise editions.; ; Alteryx defines target service availability levels in its SLA, measured over a specified reporting period (typically monthly). Availability calculations, measurement methods, and exclusions (such as scheduled maintenance, customer-caused issues, or force majeure events) are clearly documented within the SLA, providing transparency on how availability is assessed and reported.; ; If Alteryx fails to meet the agreed availability targets, customers may be eligible for service credits as the primary remedy. Credits are applied to future service fees rather than cash refunds and are calculated according to the level and duration of the availability shortfall, as defined in the SLA.; ; Detailed SLA terms, including exact availability percentages and credit thresholds, are made available during procurement or on request.
• Approach to resilience: Alteryx designs its cloud services with resilience as a core architectural principle. The platform is deployed on redundant, enterprise-grade cloud infrastructure operated by relevant cloud service providers (AWS, Azure, GCP), reducing single points of failure across compute, storage, and networking. Services are built to support high availability through component replication, managed databases, and resilient storage services.; ; Continuous monitoring and alerting are used to detect faults quickly, and automated recovery mechanisms are in place to restart failed services or reallocate workloads when issues occur. Customer environments operate within logically isolated tenants, ensuring that failures, heavy workloads, or misconfiguration in one tenant do not impact others.; ; Backup and recovery processes are implemented to protect customer data and support restoration in the event of incidents.Together, these design and operational controls help ensure service continuity and predictable availability in line with the SLA.
• Outage reporting: Alteryx reports cloud service availability and outages through its official Alteryx One Status page. This status page provides near real-time visibility into the operational state of Alteryx cloud services, including service disruptions, performance degradation, and planned maintenance events.; The status page is the primary public channel for communicating platform-wide incidents affecting Alteryx One. It is supplemented by direct customer communications, such as email notifications and support case updates. ; ; For on premises Server deployments since this resides within the clients infrastructure then outages will be reported following internal protocols controlled and managed individually which can be configured using customised messages and banners on Alteryx Server to inform on upcoming downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Alteryx restricts access to management interfaces and support channels using role-based access control, strong authentication, and tenant isolation. Administrative interfaces are available only to authorised users with appropriate roles, ensuring actions are limited to permitted scopes. Authentication supports secure credentials, optional multi-factor authentication, and identity federation. Support channels, including the support case system, are limited to registered customer accounts, so only approved users can raise, view, or manage support cases. Audit logging is used to monitor and review access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Role-based access control (RBAC) and tenant isolation restrict what administrators can access and manage.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II (SSAE-18 / ISAE 3402) ; SOC 1 Type II ; ISO/IEC 27017 ; ISO/IEC 27018 ; CSA Cloud Controls Matrix (CCM)
• Information security policies and processes: Alteryx operates a comprehensive, enterprise-grade information security governance framework supported by documented policies and formal processes.; ; Security policies cover areas including information security management, access control, identity and authentication, data protection and privacy, secure software development, vulnerability management, incident response, business continuity, and third-party risk management. ; ; These policies are reviewed regularly and approved at senior leadership level to ensure continued relevance and effectiveness.; ; Operational processes are in place to enforce these policies across the organisation, with security requirements embedded into the software development lifecycle, supported by routine risk assessments, secure configuration standards, and continuous monitoring and logging.; ; Alteryx maintains formal incident response procedures to detect, escalate, and remediate security events in a timely manner. Employees receive regular security awareness training, and compliance with policies is validated through internal controls and independent third-party audits aligned with recognised standards such as ISO/IEC 27001 and SOC 2.; ; Further information is available in the Alteryx Trust Centre including certifications and validation of penetration testing.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Alteryx One deployments operate formal configuration and change management processes to ensure system stability and security. Changes to production systems are managed through documented workflows that require risk assessment, approval, testing, and validation before deployment. Configuration baselines are defined and maintained to prevent unauthorised or ad-hoc changes. Changes are implemented using controlled release and deployment processes, with rollback procedures in place where required. ; On premises deployments receive regular updates for which Bulien have a process for upgrading.; All changes are logged and reviewed, and controls are independently assessed as part of Alteryx’s compliance with recognised assurance frameworks such as SOC2.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Alteryx operates a formal vulnerability management process to protect its services. Potential threats are assessed through automated vulnerability scanning, secure code reviews, penetration testing, and risk assessments, with findings prioritised based on severity and impact. Security patches and mitigations are deployed according to defined remediation timelines, with critical vulnerabilities addressed urgently and lower-risk issues handled through scheduled releases. All changes are tested and controlled through change management processes. Alteryx sources threat intelligence from cloud service provider advisories, software and dependency vendors, industry security alerts, and internal monitoring and testing to identify emerging risks and maintain ongoing security posture.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Alteryx operates continuous protective monitoring to detect and respond to security threats across its services. Potential compromises are identified through centralised logging, security monitoring, and alerting that detect anomalous activity, unauthorised access attempts, and indicators of compromise. When a potential incident is detected, it is triaged using documented incident response procedures, with actions taken to contain, investigate, and remediate the issue as appropriate. Incidents are prioritised based on severity and potential impact. High-severity security incidents are responded to immediately by designated security teams, while lower-risk events follow standard investigation and resolution processes, ensuring timely and proportionate response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Alteryx operates a formal, documented cybersecurity incident response process that follows recognised industry best practices. The process defines a structured approach to full incident lifecycle, from preparation/detection to recovery.; ; Alteryx’s incident management practices are aligned with widely adopted security response frameworks commonly used in the industry, such as NIST SP 800-61 and ISO/IEC 27035. These practices are supported by defined roles, escalation paths, and post-incident review activities to ensure incidents are handled consistently and lessons learned are incorporated into ongoing security improvements.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trials are free of charge and typically last one month. This can be extended on request. All elements of the software are available.
• Link to free trial: https://www.alteryx.com/trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F82fc1c1-e80e-4033-b616-621ccb051f76
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6744aee8-a275-4c59-ac0f-4eb6bbc86679
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@bulien.com. Tell them what format you need. It will help if you say what assistive technology you use.