BLUE ZINC IT LTD

Pronto Network Referral Management with Third Party Service Providers

The Pronto Network delivers a truly digital patient journey via secure integration between the funders of treatment and networks of third-party treatment providers.

Pronto enables digital referrals, appointment booking, the management of treatment authorisation, tailored electronic clinical reporting and invoicing.

Pronto transforms referral management operational processes and drives efficiency.

Features

• Secure, two-way integration with third party treatment providers
• Patient record and related information submission to third party clinicians
• Secure, online patient appointment booking with third party clinicians
• Automated management of treatment authorisations
• Tailored clinical reporting from clinician to funder of care
• Pre-validated electronic invoicing from clinician to funder of care
• Automated communications and notifications
• Clinical governance via report approval, rejection and messaging
• Multi-disciplinary referral solution

Benefits

• Innovative service provision of a truly digital patient journey
• Significantly reduced number of patient touch points
• Improved SLA adherence via instant referral and appointment booking
• Improved operational efficiency for dealing with third parties
• Significantly reduced administrative overhead for third party treatment providers
• Improved clinical governance with report approval, rejection and messaging
• Improved financial process via mandated and pre-validated electronic invoicing
• Reduced overhead via tailored, referral-specific electronic clinical reporting

£2,000 to £3,000 a licence a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kyle.lunn@blue-zinc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

325438615001777

Contact

Kyle Lunn
02890 998696
kyle.lunn@blue-zinc.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Modern web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The response time is dependent on the categorisation of the issue being raised and can range from 2 hours to 48 hours within business hours (Monday to Friday 08.30 - 18.00) excluding UK public holidays.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can submit queries via the integrated web chat function
• Web chat accessibility testing: We have not undertaken specific web chat testing with assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: Clients receive access to our dedicated technical and user support team who have been trained in all aspects of the products that they support. Support levels are as follows (with resolution including fix by way of work around until a planned fix can be deployed in keeping with any agreed release cycle):; ; The supplier will use all reasonable endeavours to respond to and fix:; ; Level 1 (high/critical priority) - response time 1 business hour and resolution time 4 hrs; ; Level 2 (medium priority) - response time 24 business hours and resolution time 5 working days; ; Level 3 (low priority) - response time 48 business hours and resolution time of next planned release
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Blue Zinc provide implementation services to enable the provisioning of the service. These include:; - business consultancy to support referral process engineering ; - technical services to enable the integration of the Pronto Network with referral master record systems; - project management; - tailored training services; - consultancy and support for the on-boarding of third party clinical providers to receive referrals
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We provide data extracts in standard digital formats at the end of contract.
• End-of-contract process: A smooth exit process at the end of a relationship is important for both supplier and client and as such, Blue Zinc provides a dedicated project plan for this phase. The need for continuity of service is paramount and the plan is designed with this in mind, specifically including:; - planning and consultancy for transfer of business including any live / 'in flight' referrals, cases or contracts; - test and live data extraction with secure transfer; - decommissioning of relevant applications; - deletion of data in keeping with GDPR (or other) legislative requirements

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API can search for appointments, and then reserve and book then. Additional functionality available available for managing referrals and reporting.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: We have a Capacity Management regime that ensures that all users have optimum access to our service and their data. We monitor data traffic and user access to ensure that the service is available to clients when required. ; We have set metrics around the availability of data which is discussed at our monthly governance meetings. Our offering can be further enhanced in this area as we can provide dedicated instances on request e.g. during critical periods of activity.

Analytics

• Service usage metrics: Yes
• Metrics types: The user and/or account holder can access our user access audit function, which can be accessed and operated by the user on demand. it can be configured to integrate with third party analytics and be customised allow the account holder to view MI/BI user activity.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Our service has an export tool which allows the user to export data into a range of formats e.g. PDF, CSV etc
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.95% - no refunds under standard contracts. Negotiable on request.
• Approach to resilience: Architecture details available on request. ; ; We have availability monitoring via our SIEM and we employ a suite of alerting tools. ; ; We have also established metrics for data availability which are subject to our governance regime and are discussed at our monthly security meetings.
• Outage reporting: We operate a "Status Update" page that communicates outages, service performance issues and any planned essential maintenance; users can subscribe to alerts from the Status Update page.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access Control Policy and Change Management Policy. Principle of Least Privilege is applied throughout the organisation. This manifests as a variety of technical controls SSO/SAML/2FA/VPN/Dedicated Administrative Accounts. These are audited regularly.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 17/12/2019
• What the ISO/IEC 27001 doesn’t cover: All aspects of our service in the UK and Ireland are covered by our ISO27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have an Information Security Management System (ISMS) certified to ISO27001 which is governed by our Information Security Board (ISB); membership of which includes our Chief Information Security Officer (CISO), Data Protection Officer (DPO), Chief Technical Officer (CTO) and several board level directors. The ISB meets on a monthly basis and reports directly to the organisation's Board of Directors. Our information security policies are focused on protecting the confidentiality, integrity and availability (CIA) of the data we own and process. Policies and processes have been created to support our risk-based framework, of which governance, risk management, incident management, business continuity and disaster recovery are central . Our policies and procedures fall within the following categories:; - Information Security Policy;; - Human Resources (vetting, employment contracts, discipline, employment termination, annual Information Security Staff Awareness training etc);; - Asset Management (including information and physical asset registers);; - Access Control;; - Change Management;; - Cryptography controls;; - Physical Security;; - Operations Security;; - Communications Security;; - Development and Testing Standard Operating Procedures (SOPs);; - Supplier Management;; - Incident Management;; - Business Continuity and Disaster Recovery;; - Compliance.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Liefcycle - tracked, reported, managed, retired, replaced?; ; Change Management process - all system components directly associated with BZ environment and other information system resources that undergo changes are documented using BZ Change Management process (including, but not exclusive to,client requests, hardware/software upgrades, acquisition/implementation of hardware/software, changes/modifications to infrastructure). All changes are subject to scrutiny and must be authorised as per BZ's Change Authority policy statement.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our data centres are accredited to ISO27001:2013. In addition, we adhere to our vulnerability management regime which incorporates an active Security Incident and Event Management (SIEM) provision, weekly vulnerability scanning on our estate and a requirement to deploy all patching requirements in accordance with our vendors guidelines as a minimum. Information on potential threats are received from third party vendors, industry research centres e.g. Gartner and government forums (CiSP, NCSC).
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our SIEM provision conforms to ISO27001:2013 and is used to monitor, analyse and report on log files e.g. Server logs, Firewall logs. Reports are generated and anomalies are reported to our Infrastructure Team who are responsible for investigating and remedying the issue if required, they are also responsible to reporting all security events and incidents to the Information Security Board (ISB) through our Information Security Management System (ISMS).
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our incident management process is documented and adheres to ISO27001;2013. Incidents are reported via a range of sources e.g. customer, SIEM, internal reporting, and are investigated, contained and managed by our Incident Response Team, major incidents can be escalated to the Information Security Board (ISB) and all incidents are reviewed on a monthly basis and reported on at the monthly ISB meetings.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Blue Zinc is committed to supporting the fight against climate change by enabling and promoting the use of services and operating practices that reduce CO2 emissions. Services include providing technology that allows patients to access clinical services remotely and digitally which reduces the need for travel to clinicians. Working practices include working from home to reduce travel and the use of video meeting technology to reduce travel for meetings.
• Covid-19 recovery:

  Covid-19 recovery

  Blue Zinc help the Covid-19 recovery in a number of ways including - by enabling products and services that assist with the delivery of clinical services to improve the health and wellbeing of those affected by Covid-19, by promoting the physical and mental health of staff who may have been adversely impacted by lockdown and working from home conditions, by changing working practices to ensure social distancing and safe working.
• Tackling economic inequality:

  Tackling economic inequality

  Blue Zinc has tackled (and will continue to tackle) economic inequality in a number of ways including the creation of well paid and highly skilled jobs, the promotion of existing staff, taking on apprentices and providing training and new skills to staff.
• Equal opportunity:

  Equal opportunity

  Blue Zinc are an equal opportunities employer and promote this culture within the organisation as well as complying with all relevant legislation relating to equal opportunities on the basis of gender, age, disability and community background.
• Wellbeing:

  Wellbeing

  Blue Zinc promotes the wellbeing of staff across a number of initiatives including the following stated objectives in our staff handbook:; - provide the right company structure to enable you to do your job; - provide the correct tools and materials to do your job to the highest levels; - provide clear guidelines on every aspect of your job, what roles you fulfil, what you are expected to do, what you are not expected to do, your responsibilities, your goals, what you are accountable for and who you are accountable to; - recognise a job well done; - give regular feedback to you and updates on the company; - treat you fairly, so that the guidelines for every employee are applied equally to all; - to the best of our ability, ensure that overtime is not required by giving you enough time to do the tasks and not to be under stress; - give each employee an extra paid holiday over and above your contracted holidays to be taken on the day of your birthday or the day after your birthday.; - allow you to take time off at short notice where possible; - be flexible and understanding if a relative is ill; - be open and understanding if you have any issue, grievance or problem relating to work in any way. You will be treated fairly, in confidence and always taken seriously; - take allotted holidays; - take a full lunch break; - take regular breaks and get fresh air during the day; - speak with a colleague, friend or line manager if you are feeling under pressure or stressed

Pricing

• Price: £2,000 to £3,000 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kyle.lunn@blue-zinc.com. Tell them what format you need. It will help if you say what assistive technology you use.