COMRAD LTD

Cloud Design, Build and Migration Service - End User Compute

Comrad LTD provides business IT Infrastructure Design and Support Service for EUC ( End User Compute ). Enterprise wide Secure End User Compute capability includes Secure Access Service Edge capability with Zero Trust profile. We leverage multi cloud, including on premise conectors along with multi factor Identify and Access Management.

Features

• IT Enterprise Transformational Planning
• Business Continuity / Disaster Recovery Planning
• Datacentre and Campus Networking Design and Build
• Public & Private Cloud Virtualisation Design and Build
• Technical Infrastructure Architecture Service
• Cloud End User Computing (EUC) Design and Build
• Cloud Security Tooling Design and Build
• IT Programme and Project Management Service
• IT Relocation, Migration and Secure Deletion Service
• IT Support and Operation Service

Benefits

• deliver clear strategic business outcomes
• manage strategies and solutions agreed with the customer
• help customers solve their complex IT challenges
• help customers's reduce total cost of ownership for IT services
• IT support framework for business to realise business goals
• IT security framework for business User and Data Obligations

£450.00 to £1,250 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@comrad-ltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

325639880648542

Contact

Cairbre Smith
02032610041
info@comrad-ltd.co.uk

Planning

• Planning service: Yes
• How the planning service works: Implementing cloud hosting or software services involves several crucial steps. Below are some steps Comrad LTD would take. ; ; Evaluate your existing environment to determine whether it can accept the change. ; ; Identify risks, organisational preparedness, opportunities, and associated costs. Not all applications are suitable for the cloud. Identify which applications will support the cloud system. ; ; Look to create a Cloud Hosting Strategy and maybe a multi cloud approach. Comrad would look to add and enhance technology with Artificial Intelligence capability to optimise delivery, service and platform monitoring, compliance, and financial cost reduction. ; ; Comrad LTD would Develop a Cloud Implementation Roadmap to align the customer goals and objectives and develop a plan of action.; ; The key to a successful delivery is in the planning.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide several types of training. there is the general cloud training plan which includes. ; ; Foundational Knowledge: ; Start with cloud fundamentals, understanding concepts like virtualisation, scalability, and security.; ; Cloud Architecture: Learn to design highly available systems, considering redundancy, load balancing, and fault tolerance.; ; Application Development: Understand how to develop applications for the cloud, leveraging cloud-native services.; ; Machine Learning and Analytics: Explore machine learning, artificial intelligence, and deep learning to innovate faster.; ; Security Best Practices: Learn processes and best practices for securing cloud platforms.; ; we also provide more specific training plans for Azure and AWS.; ; AWS : we leverage AWS Skill Builder: Explore digital courses and interactive training tailored to specific roles.; ; Azure: we leverage Learn Microsoft Azure: Explore Microsoft Learn’s comprehensive collection of learning resources specifically designed for technical professionals.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Azure
  • AWS

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Comrad LTD will map the clients entire environment, including dependencies, services, applications, and physical and virtual server configurations.; ; we will understand which applications are cloud-friendly and suitable for migration.; ; we will identify cloud-ready candidate services or applications, databases, including storage, and servers.; ; we will determine whether a client wants to lift-and-shift (migrate as-is), re-platform (modify applications for the cloud), or refactor (rebuild applications using cloud-native services).; ; we will design the target cloud architecture, considering factors like scalability, security, and performance.; ; we will set up the target cloud environment by provisioning virtual machines, storage, and network resources, etc. ; ; we will replicate or migrate data to the cloud.; ; we will monitor the migrated environment to ensure it meets performance and security requirements.; ; we will optimise resource utilisation and cost management.; ; we will modify, improve and adapt as needed.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure
  • Amazon Web Services
  • Google Cloud
  • Private - Cloud Providers and Data Centres. e.g ARK

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide a systematic process that ensures the quality and reliability of the delivery, technical design and software implementation. ; ; It involves defining standards, processes, and guidelines to prevent design and delivery defects and improve overall quality of project / service outcomes.; ; Our activities include:; Process Audits: Reviewing development processes to identify areas for improvement.; ; Documentation Reviews: Ensuring accurate and complete documentation.; ; Training and Skill Development: Enhancing team skills.; ; Quality Metrics and Reporting: Measuring and reporting on quality-related aspects.; ; Our testing verifies that designs meet specified requirements functional and non-functional correctly.; ; Types of testing include:; Unit Testing: Testing individual components or functions.; Integration Testing: Verifying interactions between components.; ; System Testing: Testing the entire system.; ; Acceptance Testing: Ensuring the software meets user expectations.; ; Regression Testing: Repeating tests to catch unintended side effects.; ; Techniques like black-box testing (focusing on inputs and outputs) and white-box testing (examining configuration and code) are used.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Secure transport of hardware and devices.
  • Secure management and deletion of devices and data
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We would support the client by engaging in an initial consultation:; ; we support the customer when they reach out to the cloud service provider (CSP) expressing interest in their services.; ; we can schedule the consultation to understand the customer’s needs, business goals, and technical requirements.; ; During the consultation, the we asks questions like:; What workloads do you plan to move to the cloud?; Are you looking for Infrastructure as a Service (IaaS), Platform as a Service (PaaS), or Software as a Service (SaaS)?; What are your scalability and security requirements?; ; Based on the customer’s input, the we will support the CSP and provide designs a tailored solution. ( if required ); The proposal includes:; A breakdown of services (e.g., virtual machines, databases, storage).; Pricing details (monthly or annual costs).; SLAs (service level agreements) for uptime and support.; Any additional services (e.g., migration assistance, training); ; we would then support any demo sessions before supporting the customer with any costs review and recommendations on decision making ( if required ); ; After the service is up and running, we will conduct a review. we gather feedback, assess performance, and ensure the customer’s satisfaction.

Service scope

• Service constraints: We currently do not have any constraints that the customer / client should be concerned with.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Enhanced CSE (Outside Core Hours Support) will provide coverage for customers who need hyper-care or immediate out of hours support.; Priority 1; 1-4 hours; Priority 2 ; 1 – 8 hours ; Priority 3 ; 1 – 24 hours; Priority 4 ; 2 days; ; Support and Ticketing Maintenance: maintenance times will be publicised in advance if there will be a disruption to the support service.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have followed the gov standards on WCAG 2.1 AA or EN 301 549
• Support levels: We have predominantly 2 levels of support. ; service level 1 and 2.; ; Support Level 1 will be an Engineer : 375 half day, 850 per day ; Support Level 2 will be an Senior Engineer : 375 half day, 850 per day; ; we also provide a TAM ( technical account manager ) - If required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  we aim to reduce carbon footprint by working more efficiently, reducing travel and enabling better communication tooling.

  Covid-19 recovery

  we work to minimise contact with sick and poorly colleagues and staff. we adopt the gov guidelines of covid 19. reduce travel where needed, but encourage colleagues and staff to take tests and try to stay at home

  Tackling economic inequality

  we take part in charitable events raising money for deprived and vulnerable persons. we also actively participate (weekly) in food bank charitable work.

  Equal opportunity

  we do not discriminate based on religion, colour or ethnic background. we actively engage with local social events to support a society of inclusivity.

  Wellbeing

  we enable well being events with colleagues and team members. we actively take part of external social work events, whether physical or mental. we actively support mental health charities and local therapist's.

Pricing

• Price: £450.00 to £1,250 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@comrad-ltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.