Anywhere Group
GPS Tracking - Lone Worker and Asset Data Service
The Anywhere Sim GPS Tracking & Asset Data Service provides a secure portal that captures data from GPS tracking apps and devices, and forwards it to a management portal. It is a management system for managing users and devices.
Features
- Secure mapping & reporting portal
- Device management tools
- User management tools
- Real time alarms by email, SMS, data and voice
- Connect individual or multiple devices - highly scalable solution
- Can be supplied with dedicated GPS tracking devices
- Can be supplied with Roaming SIMS
- Flexible reporting tools
- Available from Web or Smartphone App
Benefits
- Provide Support for Lone Workers
- Connect and Locate Devices in the field
- Highly Resilient Service using multiple Networks
Pricing
£60 a unit a year
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at chris.clark@anywheresim.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 2 5 9 3 5 7 0 0 9 6 3 2 5 7
Contact
Anywhere Group
Chris Clark
Telephone: 01200 400010
Email: chris.clark@anywheresim.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- Service can be integrated with most commercially available GPS trackers and location enabled IOT devices. Service is fully integrated with Anywhere Fone and Footprint GPS Tracking Devices and the Anywhere Protect App.
- System requirements
-
- Service is Web based
- Connected devices may require a Sim Card
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response times are agreed with individual customers
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- PRIORITY 1 Total loss of any key Anywhere Sim UK operational site/s and critical equipment. Loss, or partial loss, of service which has a substantial impact and effect on thousands of customers Loss of critical cell sites of strategic importance. Significant loss or risk to revenue. PRIORITY 2 Loss or partial loss of service which has a major impact and affects hundreds of customers Loss of internal systems that does not immediately affect the ability of (Company Name) employees to do business, nor impair their ability to monitor parts of the network Partial loss of the ability to connect or change customer profiles (or delays affecting less than 500 customers) PRIORITY 3 Loss, partial loss, or restriction of service that affects a limited number of customers Low priority cellular problems or restriction of service Temporary delay of billing data PRIORITY 4 Loss, partial loss, or restriction of service that affects a limited number of customers Low priority cellular problems or restriction of service Temporary delay of billing data Partial loss of internal systems, not affecting the ability to do business
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- This function will be carried out by the nominated project manager for the account. He or she will work with the client to import all the necessary details for the creation on the users. Devices and plans are tailored to the individual or enterprise ensuring seamless and effective onboarding
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- This can be extracted directly from the portal by users whose logins have the necessary permissions.
- End-of-contract process
- Users may request cessation of the service. If the user is out of contract or at the end then the service will be ceased and the data can be extracted for use by another provider.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mapping display is limited by display size.
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- The Anywhere web tracking portal receives real-time alerts and location data from connected tracking devices and apps. It displays GPS (or other source) location and status on a map. This enables devices or users to be quickly located when required. Authorised portal users can remotely manage devices and users including: Configuration and deployment of devices, apps and user data Configuration and routing of Alarms and Alerts to Lone Worker responders Configuration of voice, SMS, email and data protocols. Analysis of historic data in map or data format.
- Accessibility standards
- None or don’t know
- Description of accessibility
- The interface supports the use of Chrome screen reader and High Contrast extensions. Because of it's graphical interface it does require mouse or trackpad use.
- Accessibility testing
- Testing is conducted by our own UAT team and feedback from clients
- API
- No
- Customisation available
- Yes
- Description of customisation
-
Buyers can customise the range of alarms reported, the mechanism for delivering alarms and the frequency of updating location data.
Buyers can customise the volume of data that devices can transmit using the service.
Scaling
- Independence of resources
- The service is hosted in a resilient scalable Microsoft Azure environment within the UK
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Device Reports
Alarm Reports
Latest Use Reports - Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Directly from the portal, or by an Anywhere Care representative
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- By agreement with individual customers
- Approach to resilience
- The service is hosted in a resilient scalable Microsoft Azure environment within the UK. Further information is available upon request
- Outage reporting
- Via the customer dashboard
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- The user who wishes to gain access to the portal will request access to the Operations Department. A representative will vet the application and send out a verification email to the users verified email address.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 25/08/2022
- What the ISO/IEC 27001 doesn’t cover
- Certification covers all aspects of the service
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Network Security Policy, Password Policy, Physical Security Policy, Security Incident Policy, Wireless BYOD and Guest Policy, Email Policy, Acceptable Use policy. Any breaches of policy run though the chain of reporting or the department of which the incident appears.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Development is conducted in a Sandbox environment and tested by our UAT team prior to roll out. Anywhere Sim operational documentation set is available upon request.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Anywhere Sim operational documentation set is available upon request.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Anywhere Sim operational documentation set is available upon request.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Anywhere Sim operational documentation set is available upon request.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
Fighting climate change
Anywhere Group (parent company of Anywhere Sim Limited and Anywhere Care Limited) is committed to achieving Net Zero emissions by 2050 and has published its PPN/06921 Carbon Reduction Plan. We project that carbon emissions will decrease over the next five years to 12.59 tCO2e by 2028. This is a reduction of 21.4%.Equal opportunity
Anywhere Care takes a responsible approach to the integration of its environmental, social and corporate governance (ESG) considerations into its management processes and practices. Anywhere Care commits itself to:-
• Building a long term, sustainable business, which will grow, provide employment and generate economic benefit in an environmentally and socially responsible manner.
• Conducting our business fairly, honestly and transparently;
• Taking a responsible approach to our business, our employees, suppliers and local communities, the environment and society.
Pricing
- Price
- £60 a unit a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Trials are welcomed and encouraged for all Anywhere Group products and services. The trial typically consists of evaluating users’ profiles and providing access to the Management Portal, together the necessary devices, apps and connectivity appropriate to the scale of the project.
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at chris.clark@anywheresim.com.
Tell them what format you need. It will help if you say what assistive technology you use.