BDQ
Test Case and QA Management Solutions
BDQ supports customers in deploying test case and QA management solutions and automated testing using industry leading products by vendors such as Atlassian Jira, SmartBear, Zephyr Squad, Zephyr Scale, Optimizary, QMetry and others.
Features
- SmartBear's Zephyr for Jira provides powerful, flexible test management
- ReadyAPI automates functional and security testing against APIs
- TestComplete - automated UI testing for desktop, web, and mobile.
- Reliable scripted and scriptless techniques provide UI testing flexibility.
- Optimizory vREST automates REST API testing
- Optimizory RMsis - requirements management for Jira
Benefits
- Cut down on expensive manual testing.
- Ideal if you need a reliable way of testing APIs.
- Test UI's automatically, for more repeatable results.
- Test REST APIs from within the CI/CD delivery pipeline
- Have full traceability from requirements to test cases
- Coordinate with a large number of UAT testers
Pricing
£175 a unit an hour
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@bdq.cloud.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
3 2 6 0 1 6 5 9 4 0 2 5 4 8 0
Contact
BDQ
Dominic Bush
Telephone: +44 (0)844 8265 236
Email: enquiries@bdq.cloud
Planning
- Planning service
- Yes
- How the planning service works
- As a SmartBear partner, BDQ provides licenses, consultancy and support for their products. We provide implementation, training and configuration servies, so that you can get the very best from the service.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- SmartBear Zephyr
Training
- Training service provided
- Yes
- How the training service works
- As part of any implementation we can provide a package of training to ensure your user rollout gets off the best possible start.
- Training is tied to specific services
- Yes
- Services the training service works with
- SmartBear Zephyr
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- As part of the implementation, BDQ can provide services to support migrating from test management platforms.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- SmartBear Zephyr
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- SmartBear has been named a Leader in the 2018 Gartner Magic Quadrant for Software Test Automation. As a partner, BDQ can help your organisation get up and running with SmartBear's products, including Zephyr.
Security testing
- Security services
- Yes
- Security services type
- Other
- Other security services
-
- Permissions audit
- Implementing permissions schemes based on user requirements
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Atlassian Support from BDQ - an Atlassian Solution Partner - provides flexible consultancy and support for Atlassian's Jira Software, Jira Service Management and Confluence products. It's like having a virtual Atlassian Certified administrator available.
Fixed Price Projects, T&M or Annual banks of Enhancement Hours gives you the solution you need.
Service scope
- Service constraints
- In order for the service to operate correctly, SmartBear's software must be configured following their best practice recommendations. BDQ will work with your IT and Development teams to ensure that the rollout proceeds smoothly.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Monday - Friday 9am - 5pm. Our response time is between 4 hours and 2 days depending on the severity of the issue. Out of hours support is available at additional cost.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat support is available via Microsoft Teams or Zoom.
- Web chat accessibility testing
- None.
- Support levels
- We provide on-demand support to customers requiring assistance, via Cloud Support Engineers and Technical Account Managers. Please see our pricing document for more detail about the costs associated with our different levels of support.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- SmartBear Zephyr
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Wellbeing
-
Wellbeing
BDQ operates a modern, inclusive set of working practices, providing a supportive working environment that takes account of the needs of individual employees, whether they might require flexible hours, mentoring and support, or even company loans to assist with relocations etc. Pay rises are awarded annually at or above inflation to ensure pay keeps pace with the cost of living, and the annual review process is also used to seek opportunities to provide additional help and support to employees.
Many of the Cloud-based services we resell and support have extensive collaboration features, providing various communication channels to promote productivity and flexible working. BDQ staff use many of these services in their day-to-day work, ensuring adoption across the organisation and familiarity with the services to better promote best practices with customers.
The use of these collaboration tools supports flexible working and work from home policies and maintains the social interaction of the office, despite disparate working locations, that is so essential to mental health and wellbeing. These benefits are felt among BDQ staff and the staff of our customers, and in the interactions between them.
Training, including the opportunity to achieve certifications and accreditations in the services, is provided to all staff, and the benefit of this knowledge is transferred to customers own staff through the various training courses and workshops that BDQ provides.
Retrospectives are carried out at the end of each major assignment to seek internal feedback and learn lessons, giving employees a stake in how the business is run. These sessions improve not only BDQ’s internal processes and procedures, but may also lead to significant business decisions, such as a recent Board decision to offer additional discounts to charities seeking our services.
Together, these practices promote a collaborative, consultative working culture within and between BDQ and our customers.
Pricing
- Price
- £175 a unit an hour
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@bdq.cloud.
Tell them what format you need. It will help if you say what assistive technology you use.