Chorus
Managed IT Support Services
Chorus deliver comprehensive Managed IT Support services through our 24x7 help desk with 1st, 2nd and 3rd line support, specialising in Microsoft technologies. With regular service reporting and governance, we feed in recommendations and guidance to your IT roadmap and strategy.
Features
- 24x7 IT Service Desk
- 24x7 IT monitoring and response
- Proactive IT management and support services
- Strategic IT guidance and consultancy
- Service delivery management and governance
- Regular service reporting
- Structure onboarding and transition
- Microsoft specialist solutions partner
- Managed security services (optional extra)
Benefits
- Proactive IT operations and day-to-day management
- Strategic IT guidance for business growth
- Personal partnership with excellent customer service
- Thorough reporting and insights to shape strategy
- Comprehensive support with predictable pricing
- Enhanced security with secure by design principles
- Regular governance and strategic reviews
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
3 2 6 1 2 4 9 7 4 0 1 5 1 4 0
Contact
Chorus
Sales Team
Telephone: 01275 398900
Email: hello@chorus.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- End user training coordination
Service scope
- Service constraints
- Our services are designed for organisations that have a Microsoft strategy and primarily use the Microsoft technology stack.
User support
- Email or online ticketing support
- Yes
- Support response times
- Response times and SLAs would be agreed within the Support contract.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Service Level Agreements (SLAs) and support hours are agreed in advance. Our support model is flexible; we can offer 24/7 support, standard work hours or custom hours. Pricing will depend on Support contract.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £850.00 | |
| Network architect | £1,000.00 | |
| Lead network architect | £1,400.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £800.00 | |
| Infrastructure engineer | £950.00 | |
| Senior infrastructure engineer | £1,200.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £800.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Monday 21 July 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- British Assessment Bureau
- ISO 9001 accreditation date
- Monday 21 July 2025
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- C20ab36a-9f7f-41dc-8de4-c81c89005e94
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 764af67d-96e2-4312-81b4-771bb8f3c121
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@chorus.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.