MISCO TECHNOLOGIES LIMITED

Barracuda Email Protection Premium

Barracuda Email Protection Premium is a comprehensive security and data protection platform for Microsoft 365. The solution delivers best in class email security and filtering against spam, zero day malware as well as more sophisticated phishing attacks.

Features

• Spam, Malware and Zero-Day Advanced Threat Protection
• Phishing, Business Email Compromise and Impersonation Protection
• Account Takeover Protection
• Domain Fraud Protection
• Post Delivery Remediation and Alerting
• Email Encryption and DLP

Benefits

• Enhanced email filtering
• Protection against phishing and fraudulant emails
• Post Delivery remediation
• M365 data recovery
• Email archiving for compliance
• Easy to use platform to deploy and manage

£136 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kerryo@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

326357040641743

Contact

Kerry O'Halloran
07722029727
kerryo@misco.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365
• Cloud deployment model: Public cloud
• Service constraints: Requires M365 to make us of all modules
• System requirements:
  • Per user license model
  • Optional Outlook Plugin for reporting
  • SaaS platform requires app integration to M365 using Enterprise App

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Enhanced support is included with all services. Upgraded support can be purchased; https://www.barracuda.com/support/plans-and-packages
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: All Barracuda SaaS software comes with 24x7x365 support services included with the service. Premium support can be purchased at additional cost; https://assets.barracuda.com/assets/docs/dms/Barracuda_Premium_Support.pdf
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All Barracuda customer have access to Barracuda Campus which documents both how to use the system and gives access to self paced video training. Customer may also purchase Professional Services direct from Barracuda to support installation and delivery of the solution. Professional Services are an additional cost.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
• End-of-contract process: At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Interface is web based and allows for resellers and customers to support environments
• Accessibility standards: None or don’t know
• Description of accessibility: Interface allows for customers to see log data, manage allow & deny settings, configure control of action taken
• Accessibility testing: N/a
• API: Yes
• What users can and can't do using the API: Configure settings in the system such as auto remediation of email and setting of allow and block lists
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation; https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf

Analytics

• Service usage metrics: Yes
• Metrics types: Volume of email processed split by malicious vs good; volume of users protected; Top targeted users and domains; etc
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Barracuda Networks

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
• Data export formats: Other
• Other data export formats:
  • .PST
  • .ZIP
• Data import formats: Other
• Other data import formats: .PST for email archiving

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Data at rest encryption to AES256bit

Availability and resilience

• Guaranteed availability: Barracuda cloud solutions are built with high availability at the core to ensure uptime of services. Further details can be requested during purchase process.; Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation; ; https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf
• Approach to resilience: Barracuda cloud solutions are built with high availability at the core to ensure uptime of services. Further details can be requested during purchase process.; Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation; ; https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf
• Outage reporting: All service outages are published at https://status.barraucda.com. Customers can sign up for proactive email alerts for the service they utilise

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted via authentication. If customer wishes to apply conditiaonal access controls integration with Entra ID is recommended
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CDL Group Ltd
• ISO/IEC 27001 accreditation date: 29/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SOC2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2 Type 2
• Information security policies and processes: Details around policies and procedures are not published to the public. Information can be requested during procurment if required

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Details around policies and procedures are not published to the public. Information can be requested during procurment if required
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Details around policies and procedures are not published to the public. Information can be requested during procurement if required
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Details around policies and procedures are not published to the public. Information can be requested during procurment if required
• Incident management type: Undisclosed
• Incident management approach: Details around policies and procedures are not published to the public. Information can be requested during procurement if required

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

  Covid-19 recovery

  Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

  Tackling economic inequality

  Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

  Equal opportunity

  Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

  Wellbeing

  Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

Pricing

• Price: £136 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free demo trial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kerryo@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.