Carnall Farrar Ltd

ICS and Place Based Support

ICS and Place-Based Support, developed by experts in healthcare at CF, creates a holistic view on service integration. Considers physical and MH, community and hospital care, and health and social care. Benchmarks, compares other indexes and monitors progress. Integrates with foundry and informs goal setting, considering populations, resources and inequalities.

Features

• Intuitive, user-friendly tool displaying interactive maps, charts and tables
• Designed and developed with end user feedback, addressing real needs
• Drill-down ICS to prior CCG footprint, PCN and Place level
• Develops ICS integration score for each ‘service block’
• Service blocks are: physical, MH, community, hospital, health, social care
• Provides level of granularity in three chasms and age cohorts
• Provides further insight through exploring each metric within each chasm
• Compares score with other indexes and tracks progress over time

Benefits

• Generates a holistic view of ICS level of integration
• Creates focus for collaboration between organisations in care systems
• Supports understanding of the capability and capacity for system-wide transformation
• Highlights priority areas for improvement in population health initiatives
• Identifies integrated data improvement opportunities on a wider system level
• Monitors implementation progress, impact and compares progress over time
• Embedding MDT working and leadership required to accelerate change

£25,000 to £99,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@carnallfarrar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

326419944828857

Contact

Joel Lever
0203 770 7536
contracts@carnallfarrar.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is available only over the web and mobile. Access is restricted to authorised users. No access is available to underlying data structures and patient-identifiable or row-level data. Planned maintenance and upgrades are undertaken overnight and at weekends. Appropriate client information governance and data sharing agreements must be in place.
• System requirements:
  • Mobile phone or e-mail for two-factor authentication
  • Sufficient data-sharing agreements in place
  • Modern web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Same day on weekdays (at a minimum)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 1.INITIAL ON-BOARDING ; Clients receive a detailed Welcome Pack which outlines the implementation process for the tool. An initial mobilisation discussion is set up with the client to set the scope and agree a detailed and customised implementation project plan. CF provide a training guide and three "train the trainer" sessions. ; ; 2.ONGOING USER SUPPORT; The following user support is available as a core analytical support package: data-hosting, processing, regular refresh.; ; Data updates can be integrated from any participating system organisations (e.g. Acute, ICSs, Local Authorities, Mental Health, Community, Ambulance) on a weekly or monthly basis respectively.; ; 3. In addition, clients can choose from one of several optional consultancy support packages
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Mobilisation: ; We would work with users to confirm the objectives and expected outputs of the tool.; ; Data collection:; We will issue a data request to meet the specification and outputs agreed, and in parrallel work with the Information Governance team to ensure the correct IG arrangements are in place and are compliant with GDPR requirements. We would then work with information teams to get the data itself, beginning with historic data and then setting up forward data feeds.; ; Data loading and validation: ; Once we have received all the data we would load it into the tool ready for validation. We would then work with local information teams to ensure that the initial outputs from the tool are inline with the data provided.; ; Embedding and socialising: ; Lastly, we will introduce local teams to the tool, provide training materials, and advise on its integration into local processes and working practices.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Word doc via email
• End-of-contract data extraction: All user-generated content can be extracted from the tool at any time while users have access. Additionally, at the end of the contract, CF can extract users’ data (a mix of JSON and flat CSV file formats), potentially for an additional fee depending on the scope of the request.
• End-of-contract process: At the end of the contract and at the customer’s request, all data associated with the customer will be deleted. This is included in the price of the contract. Additionally, data extracts may be provided but these may incur an additional fee.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Interactive web app
• Accessibility standards: None or don’t know
• Description of accessibility: We design the interfaces of our tools with the sufficient techniques under the overall use of colour; text, background, and foreground colours.; We ensure the right contrast ratio, text sizing and spacing.; The contents of the tools are presented with a qualified functionality without loss of information.
• Accessibility testing: None
• API: No
• Customisation available: Yes
• Description of customisation: All CF software is designed to be modular and is continuously updated to meet user requirements.; ; Users can customise the forward planning element of the service by selecting alternative modelling approaches and assumptions.; ; The service can be customised to integrate relevant data sources which the system can provide in a consistent and timely manner.; ; Furthermore, CF continually seeks user input and feedback and maintains a forward roadmap of functionality upgrades.

Scaling

• Independence of resources: We have built our platform on the Amazon Web Services cloud platform, ensuring fast, scalable computing capacity to meet short-term peaks in user demand. ; ; All logs and requests are collected in datadog ...; ; We use advanced performance analytics software to track the running speed of user requests, database queries and complex computations and take corrective actions when more structural increases in our capacity are required.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Views within the tool have a built-in export feature which generates a CSV file containing the data being viewed for download to the user’s computer.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We anticipate that the service will be routinely available between 9am-5pm. Service upgrades may take place outside of these hours; clients would be notified within 72 hours of the event.; ; Availability cannot be guaranteed in circumstances where the quality data provided is poor or if the client fails to provide data according to the agreed implementation plan.
• Approach to resilience: The data centres we use are built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to remaining sites within the EEA.
• Outage reporting: The status of the service is monitored by our product team. Additionally we use 'Data Dog' to monitor infrastructure and services. Any outages are reported by e-mail to all registered users of the service. Planned outages are indicated in advance with a start and end period. Unplanned outages are reported with expected resolution times.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are restricted to authorised users only, as nominated by the customer. Authorisation is provided manually by Carnall Farrar staff for security purposes. Support channels are restricted to authorised users with an active account.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BM Trada
• ISO/IEC 27001 accreditation date: 08/02/2022
• What the ISO/IEC 27001 doesn’t cover: All services are covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Completed the NHS Information Governance toolkit assessment to level 2
  • Cyber Essentials certification

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: In accordance with ISO 27001 we have an Information Security Management system (ISMS) that sets out the overall approach to information security and the processes we follow, encompassing the information security policy. There is a regular ISMS review meeting that reviews the functioning of the ISMS, and progress against actions arising from internal audit and external ISO assurance visits. An annual review of the ISMS itself ensures its continuing suitability and correct implementation.; Annual internal audit is used to ensure policies are being followed and identify any remedial actions required.; To support the effective delivery of information security, we train all staff on induction, and as part of annual Information Governance refresher training. This approach delivers against our Information Security policy.; ; Data security protocols are agreed with the client at mobilisation, including the escalation pathway should any contraventions of data security be identified. We record and risk assess all data breaches and have a systematic process for breach management:; 1. Assess the impact of the breach and notify client lead and internally; 2. Agree an action plan with the client, including communicating to anyone affected ; Ensure future risks are mitigated via improved controls, e.g. further staff training and education.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to the service are tracked by industry-standard version control systems. All proposed changes to the service are tested rigorously in a development ‘sandbox’ for functionality, security and usability. Significant changes are also tested with a sample of customers and are announced by e-mail ahead of activation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our cloud hosting provider performs vulnerability scans on the host operating system, web applications, and databases supporting the service. Approved third party vendors conduct external assessments at least quarterly. Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.; ; Our cloud hosting provider monitors newsfeeds/vendor sites for patches and receives customer intelligence via a reporting portal.; ; Additionally, we undertake regular penetration testing and unit testing to identify any hidden vulnerabilities. Any patches required to the service can be deployed within hours or days depending on the severity of the vulnerability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use Datadog as our monitoring and security platform for all our cloud applications. By leveraging Datadog’s distributed tracing capabilities, the application security monitoring reveals attack flows and determines which OWASP threats trigger abnormal application behavior. ; ; Near real-time alerts flag potential compromise incidents to staff for immediate response if necessary.
• Incident management type: Supplier-defined controls
• Incident management approach: At the outset of a project, data security protocols are agreed with the client, including an agreed escalation pathway should any contraventions of data security be identified. We maintain a full log and risk assessment of any data breaches. Our systematic process for breach management:; 1. Assess impact and notify the accountable partner, client lead and director of Information Governance; 2. Agree action plan with client, including communicating to those affected and ensuring damage is contained, implemented at our cost; 3. Correct problem that led to breach; 4. Ensure future risks are mitigated via improved controls, e.g. further staff training

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  CF cloud software has helped organisations to manage and recover from the impacts of COVID-19, for example CF supported NHS London in developing a suite of analytical tools that aided STPs to make detailed capacity plans during the initial peak and recovery periods of the COVID-19 pandemic. We have also developed tools to aid COVID-19 elective recovery and restoration.; CF's Data Innovation team worked with NHSE/| to build the Covid-19 Vaccine Equalities Tool, which provides insight into vaccine uptake by cohort, geography, ethnicity and level of deprivation.; Our cloud software applications are built with Covid-19 recovery in mind.

Pricing

• Price: £25,000 to £99,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Due to the nature of the product we cannot provide an online free trial service. However, we can provide time-limited access to example data.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@carnallfarrar.com. Tell them what format you need. It will help if you say what assistive technology you use.