ATOS IT SERVICES UK LIMITED

Atos Bridge: Service Integration & Orchestration

Safeguarding business processes and delivering insights from IT to business outcomes, 24x7 operations of the IT/OT landscape is key. Atos Bridge SIO brings automated and proactive administration, maintenance and monitoring solution. Measuring key metrics across the network, Atos can view all aspects of the business processes, applications, infrastructure and networks.

Features

• Preventing and minimising Business Impact for customers
• Business continuity is the first and foremost KPI
• E2E visualisation in single pane of glass is our USP
• Pro-actively 24/7 monitoring of business and services processes
• Fully automated detection and correction through RPA
• Gen-AI to replace humans in 1st line operations
• Integration of multiple vendor environments in single dashboards and operations
• Predictability and forecasting
• Data lake setup to work around ServiceNow latency

Benefits

• Less business impact contributes to positive P/L and improve CSAT
• Focus on business outcome instead of IT operations
• All vendors in single overview which increases time to repair
• Pro-active instead of re-active > reduces downtimes by > 50%
• >70% of repetitive actions are auto resolved via RPA
• Gen-AI directly lowers operational costs
• Single point of contact who coordinates multi-vendor environments
• Be in control of what might happen in near future
• Faster response in day2day operations on Incident / CSR information
• Double digits cost reduction, business disruptions and CSAT increase

£1.15 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@atos.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

326575975381421

Contact

Louise Carr
+447733315094
opportunities@atos.net

Planning

• Planning service: Yes
• How the planning service works: As Atos Bridge can be implemented from Fully Atos Managed Fully Customer managed and based on the maturity level of current operations Atos has developed a framework in 5 steps to help customers to implement Atos Bridge in the best manner to their requirements: ; Transition; ; Re-shape ;; Transform ;; Operate ;; Optimise
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Atos Bridge will provide trainings for their Services. For cloud software and hosting we follow the trainings provided by the respective cloud suppliers.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Atos Bridge can help customers to detect the service operations in Current Mode of Operations towards Future Mode of Operations. As more and more AI-OPS can be applied in Cloud Services this will be fully integrated in the Atos Bridge way of working and covered via their tooling framework.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of all Change Management procedures Atos Bridge applies a 14-step quality assurance and performance check before software / changes are processed in production environments. This would safeguard structural business disruptions and a well-controlled manner to handle changes.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Atos Bridge is a service the provides tooling and support services to monitor and operate multiple customer cloud hosting and software platforms for all suppliers in scope of operations for the customer. Those cloud services can be delivered via Customer direct, Buyer hosting / software, Atos or any 3rd party supplier.

Service scope

• Service constraints: Atos Bridge is delivered throughout multiple Global Delivery Centers. If customer restrictions require other setup, this is feasible from local to ring-fenced on customer location.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Atos Bridge provides SLA’s that will respond based on the level of Service (Platinum / Gold / Silver) between 1-60 mins on 24/7 basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Typically, we would conduct the following web chat testing for assistive technology users: ; ; • Screen reader compatibility testing ; ; • Keyboard navigation testing ; ; • Colour contrast and visual clarity testing ; ; • Alternative text for images and icons ; ; • Input assistance and error handling ; ; • Testing with diverse assistive technology setups
• Support levels: Atos Bridge provides different levels: Platinum / Gold / Silver. ; ; The Atos Bridge Service costs are 21% / 15% / 10% of the Monthly Contribution for usage of the Atos Bridge framework. ; ; Atos Bridge always is delivered with a Bridge Operations Manager for 1st line contact with the customer, support will be delivered via 24/7 on-call operations.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: The most important ones are Elastic and Nodered.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PWC
• ISO/IEC 27001 accreditation date: 01/11/2023
• What the ISO/IEC 27001 doesn’t cover: Scope may be provided upon request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Blackfoot UK Ltd
• PCI DSS accreditation date: 11/12/2023
• What the PCI DSS doesn’t cover: No non-covered scope. Scope may be provided upon request.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Atos is a global leader in decarbonised digital services incorporating sustainable practices into our IT services to mitigate against the impact of climate change. This is evidenced by our EcoVadis Platinum Award. We are committed to an SBTi endorsed Science Based Target and are on track to reduce all emissions by 50% between 2019-25 and achieve Net Zero by 2039. Activities to achieve this include: IT Products and Services: We place a 20% sustainability weighting during procurement and use EcoVadis to assess supplier environmental performance. We were awarded “Platinum” status by EcoVadis for the fourth year running in October 2023. Renewable Energy Sources: Since 2018, the electricity purchased for our IT equipment, lighting and some space heating in mainland Great Britain has been from 100% renewable sources. Reduce Energy Consumption: Initiatives include the adoption of remote/hybrid working for employees, leading to a 10% drop in Atos UK&I energy usage between H1 2022 and H1 2023 through the rationalisation of 15 offices. In 2020, we signed up to a group-wide car-fleet agreement to source only electric vehicles with the aim to switch our entire fleet to electric or hybrid by 2025 (70% achievement in 2022). Minimise Electronic Waste: Atos has a circular economy approach to minimise electronic waste and extend the lifespan of its IT equipment ensuring that 100% of our obsolete IT assets are collected, reused, or recycled in a responsible way. The policy approach is based on the ISO14001 certified management system. In the UK we partner with Tier1, an SME specialising in hardware recycling. We will assess each call-off contract from G-Cloud 14 and make commitments that will drive sustainability such as: • Selecting sustainable partners and hosting joint decarbonisation workshops • Delivering environmental volunteering opportunities • Delivering training/education on sustainability

  Tackling economic inequality

  Atos recognises that the IT sector faces employment and skills shortages whilst under-represented groups still face barriers to accessing jobs. According to Prospects.ac.uk (December 2023), less than 8.5% of senior leaders in UK tech are from ethnic minority groups, only 16% of IT professionals are female and less than 9% of all IT specialists have a disability. We have implemented initiatives to tackle economic inequality: Early Career Talent Activities Atos provides work experience placements and STEM outreach to schools/universities to inspire students from different backgrounds across the UK into technology careers. Our Graduate and Apprenticeship programmes are over 18 months and provide experience in project delivery, operations and technical areas. The Atos Graduate Internship and Apprenticeship Community supports members in building up a network across the organisation and provides extra-curricular opportunities. Recruitment Activities We have embedded a fully inclusive and accessible end-to-end recruitment process. Actions include: Our Recruitment professionals to complete ‘Diversity, Equality and Inclusion (DEI) training for HR and Talent Professionals’ to attract a diverse talent pool We use Textio, a writing-enhancement service, to remove gender bias from job adverts We use video and flexible/adjusted interviews to provide support if wanted by people with disabilities including neurodiversity, such as assistive technology and schedule flexibility We organise tech career events and partner with organisations such as Bright Network to target candidates from under-represented groups. Career Development Activities All Atos employees are encouraged to set an Individual Development Plan with access to in-house learning and development resources such as Atos University. We will assess each call-off contract from G-Cloud 14 and make commitments that will tackle economic inequality such as: Creating employment opportunities Collaborating with our partners such as Next Tech Girls and SmartSTEMs to deliver training schemes/programmes to address any identified skills gaps and support skills growth.

  Equal opportunity

  Atos has been recognised as a leading employer in supporting an inclusive workplace through its inclusion in the Times Top 50 Employers for Gender Equality 2023 and our Level 3 Disability Confident Leader status. We continually review and improve our DEI initiatives to ensure we advance our goal. Inclusive/accessible recruitment activities We have embedded a fully inclusive and accessible end-to-end recruitment process. To achieve this, we engaged external partners to provide training to managers/HR to ensure fair recruitment by removing barriers and attracting diverse talent. Inclusive working conditions We create an inclusive working environment where all individuals can thrive and enable Atos to retain diverse talent: Policies: Our policies ensure we support all our employees regardless of their characteristics, enabling everyone to access and pursue opportunities available in Atos. DEI Networks: Our employee-led networks are advocates for equality and change in the workplace and wider society. Business Initiatives: We have initiatives to support under-represented groups’ progress in our workplace such as talent programmes and embedding cultural events into our calendar including International Woman’s Day and Black History Month. Fair Pay Our Diversity Pay Gap Report aligned to the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017, is published annually and provides transparent reporting on our progress to create gender and ethnicity balance. Flexible Working Atos is proud to actively support remote/hybrid and flexible working to assist all employees achieve a good work life balance. Beyond this, our Flexible Working Policy outlines the support available to employees and candidates with fluctuating health conditions or care/personal responsibilities. We will assess each call-off contract from G-Cloud 14 and make commitments that will promote equal opportunity such as: Creating employment opportunities for under-represented groups by working with inclusive recruitment partners such as Bright Network Delivering training schemes and programmes for under-represented groups

  Wellbeing

  We are signatories of the Six Standards of Mental Health and invest significantly in the mental health of our employees: Prioritising mental health We provide a comprehensive Employee Assistance Programme (EAP) to all staff including an online GP service, wellbeing toolkits and a free, anonymous 24/7 helpline where employees can get counselling and advice on a wide range of topics including family, financial and legal matters. Promoting positive mental health Our senior leadership team and Mental Health First Aiders act as positive role models, endorsing initiatives like World Mental Health Week. Open culture We drive an open culture where conversations about mental health are supported. Line Managers promote employee wellbeing through monthly 1-2-1s and workload assessment. Should an employee raise a concern over their workload, their Line Manager conducts Individual Stress Risk Assessments and encourages EAP and Stronger Minds helpline use when needed. Holding regular 1-2-1s is a metric Atos Line Managers are appraised on as part of our Performance Management system, ensuring nurturing connections between our managers and employees are embedded as a culture. Increasing organisational capability We partner with third-party specialists in wellbeing and mental health, such as Genius Within, to provide training to our employees. Providing tools and support We provide annual training on subjects such as anxiety and depression, and signpost mental health tools available on our Wellbeing Hub. Tools include links to NHS Mental Health helplines, AXA PPP Wellbeing articles and a Mental Health Toolkit with 19 tips/tools breathing exercises and sleep techniques. Increasing transparency We measure wellbeing in surveys and publish action plans to address employee feedback gathered from the survey. We will assess each call-off contract from G-Cloud 14 and make commitments that will promote equal opportunity such as funding Mental Health First Aiders for the contract delivery team.

Pricing

• Price: £1.15 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@atos.net. Tell them what format you need. It will help if you say what assistive technology you use.