macseu
IBM TRIRIGA Implementation & Consultancy Services
MACS EU offer a full range of Integrated Workplace Management Systems (IWMS) services based mainly on TRIRIGA, the leading IWMS software from IBM.
Features
- Full implementation services including project management.
- Training development, documentation and delivery.
- Customer support for levels 0 to 3.
- Business consultancy including requirements definition.
- Application consultancy for configuring your system to business requirements.
- Strategic and operational report and dashboard development.
- Business intelligence and analytics strategy setting.
- Data analysis and cleansing.
- Data migration, hosting and installation services.
- System integration design and development.
Benefits
- Reduce risk by appointing industry experts.
- Introduce a common approach to processes by means of training.
- Fast turn around of issues with UK based dedicated support.
- Benefit from inter-industry knowledge transfer from our business consultants.
- Be confident of validity of application updates with change control.
- Improve data confidence with data cleansing.
- Understand your business with improved reporting.
- Quickly identify business improvements with advanced analytics.
- Transfer data with confidence with our quality led processes.
- Integrate systems for greater efficiency and speed of operation.
Pricing
£6,000 a unit
- Education pricing available
Service documents
Request an accessible format
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Framework
G-Cloud 14
Service ID
3 2 6 7 0 3 3 7 3 1 5 9 8 4 3
Contact
macseu
Alex Brain
Telephone: 02084327430
Email: g-cloud@macs.eu
Planning
- Planning service
- Yes
- How the planning service works
- MACS provide a detailed business analysis service via a health check and audit of your existing system. From this we produce a report highlight key problem areas and road map to allow you to plan your investment cycle in your Enterprise solution.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- IBM Maximo and IBM TRIRGA, Please refer to ur Service definition document for greater detail on training services.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- IBM Maximo Application Suite (MAS)
- IBM TRIRIGA Application Suite (TAS)
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- The MACS Cloud Support services allow us to migrate on premise solution in to our own cloud offering or other competitive products through data migration and process moves.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Please refer to our Service Definition document for greater clarity on software support services.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- Hosting and SaaS provision of Services for IBM Maximo, IBM Control Desk & TRIRIGA.
Service scope
- Service constraints
- Please refer to our Service Definition document for greater clarity on software support services.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Out of hours support is available upon request typically our help desk is during standard office working hours Monday to Friday
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- MACS works with your organisation to put the appropriate support model in place, our standard model is based on the following levels. Level 0 – Systems Administration were we train and empower nominated staff members to act as a first point of contact. Level 1 - Provided by a trained MACS support engineer encompasses the first level of problem determination, diagnosis and resolution, plus the majority of operational and administrative tasks. Level 2 - Provided by the MACS consultancy team is following the Request/Incident Process. This is the escalation route for any support issues that cannot be resolved at Level 1. Level 3 - Provided by IBM. Level 3 Support is defined as the highest technical level of support in the model. Problems are passed to Level 3 once problem determination has taken place and the resolution requires a physical change either to the underlying application source code, its environment or its infrastructure.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- IBM
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- TCL - The Certification Leaders B.V.
- ISO/IEC 27001 accreditation date
- 25/11/2021
- What the ISO/IEC 27001 doesn’t cover
- Planning, design, implementation and operation of Security Operation Centre (SOC) Security Incident and Event Monitoring (SIEM) protective monitoring and vulnerability services to detect and respond to actual and potential threats of customer systems and networks. The service is tailored to customer requirements and may include the following: detection, alerting, response management (triage/anlysis/reporting), root cause analysis; vulnerability scanning, and patching remediation identification.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Reducing our environmental impact is a core priority at MACS, and we are committed to implementing comprehensive strategies across our operations.
To reduce our carbon emissions, we've transitioned our on-premises infrastructure hosting, along with that of many customers and suppliers, to secure cloud infrastructure. This move significantly decreases the environmental footprint of our IT operations. Furthermore, we've retrofitted our buildings with energy-efficient lighting, heating, ventilation, and cooling systems, and upgraded laptops and mobile phones to newer, more energy-efficient models, donating or recycling the old ones wherever possible. Smart energy management systems within our built estate optimise energy usage.
In the UK, our new Head Office building boasts an impressive EPC rating of A and operates gas-free, sourcing 100% of its electricity from renewable energy. Similarly, at our Netherlands Head Office, we've installed solar PV panels to generate clean, renewable energy. To monitor and optimise our efforts, we've implemented smart sensors, meters, and IoT devices to collect real-time data on energy usage, emissions, and other environmental parameters in our offices.
To address waste, we've implemented a robust recycling program covering paper, plastic, and electronic waste. Additionally, by providing fully functioning kitchen spaces, we're reducing single-use plastics and promoting the use of stainless steel and biodegradable materials.
In collaboration with suppliers, we're working to reduce emissions throughout the supply chain, setting sustainability requirements and conducting audits while emphasizing local sourcing to minimize transportation-related emissions.
Our travel policy prioritises modes of transport investing in carbon offset projects, such as reforestation or renewable energy initiatives. For instance, we endorse airlines that participate in carbon sequestration programs, like tree planting for every flight taken. We're also championing the use of electric vehicles (EVs) within our employee car scheme and encouraging alternative commuting methods like public transportation, carpooling, or biking.Covid-19 recovery
To aid recovery from the impacts of the COVID-19 pandemic, MACS has spearheaded various employment and re-training initiatives. In response to the unprecedented challenges posed by the pandemic, we have implemented a range of measures to support our staff. This includes providing essential digital tools, facilitating remote access and cloud sharing to enable seamless remote working, and ensuring that mental health support is readily available to all employees. We are training a cohort of volunteering staff as mental health first aiders, reinforcing our commitment to prioritising well-being during these challenging times.
Recognising the diverse needs of our workforce, we have established tailored programs to facilitate a gradual return to health and work following illness, ensuring the well-being and productivity of our employees. We have redesigned our workplaces and policies to align with evolving safety protocols and guidelines and committed to ongoing safe working practices.
Central to our recovery efforts is the implementation of our hybrid working policy, which sets clear boundaries and provides support for staff navigating the complexities of remote work and living arrangements. Additionally, we are managing the safe transition back to both MACS and client workplaces, ensuring a smooth and secure reintegration process.
Looking ahead, MACS is steadfast in promoting an ongoing hybrid working approach, offering flexibility and adaptability to meet the evolving needs of our workforce while fostering a culture of innovation, resilience, and collaboration in the post-pandemic landscape.
To support our Social Value reporting and monitoring we have implemented a dedicated Social Value software platform called Thrive for the collation and reporting of our Social Value performance through a single portal. The Thrive software tracks activities through a series of metrics and calculates the social value outcome, integrating data from our HR and delivery Systems to inform insights on the level of social value delivered.Tackling economic inequality
At MACS, we're committed to addressing economic inequality, recognising its profound impact on social cohesion and economic progress. Our comprehensive approach tackles economic disparity head-on, promoting fairness across our communities.
Central to our strategy is our unwavering commitment to fair and equitable employment practices. We strive to offer competitive wages and benefits to all employees, ensuring they can adequately support themselves and their families. Over the past eight years, we've witnessed a remarkable 15% year-on-year growth in our UK workforce, with 30% of all job opportunities being filled locally.
We're dedicated to providing equal opportunities for career advancement and professional development, regardless of background or socioeconomic status. By fostering diversity and inclusion within our workforce, we aim to create pathways for individuals facing barriers to employment and break the cycle of economic disadvantage. As a testament to this commitment, 6% of our employees were previously unemployed or in full-time education, 6% are UK Armed Forces veterans, and 5% have disclosed disabilities.
Through partnerships with local universities and colleges, we've established Graduate and Apprenticeship Schemes, providing skills and resources for economic self-sufficiency. Additionally, we offer level 2, 3, and 4 training opportunities annually, enhancing our workforce's capabilities.
Externally, we support local businesses and communities, collaborating with SMEs and startups on major projects. By engaging local businesses, we stimulate economic activity and contribute to the local economies. We prioritise sourcing goods and services from local suppliers wherever possible, reducing our carbon footprint while bolstering local businesses financially.
Internally, we maintain a culture of transparency and accountability regarding pay and compensation practices. Regular audits and reviews ensure that our policies are fair and equitable, with a commitment to closing any gender or racial pay gaps within our organisation.Equal opportunity
At MACS, diversity isn't just a buzzword; it's the cornerstone of our success and the driving force behind our collective achievements. We passionately believe that fostering a diverse and inclusive work environment is not only ethically imperative but also essential for driving innovation, creativity, and delivering high-quality outcomes. With this conviction at our core, we have taken proactive steps to create a multitude of employment and training opportunities specifically tailored to individuals with protected characteristics.
Our commitment to diversity and inclusion is ingrained in our culture of promotion and recruitment. We are steadfast in our dedication to addressing workforce inequality, ensuring that every individual, regardless of background, has the opportunity to thrive and fulfill their potential within our organisation.
Central to our approach are HR policies and procedures that actively champion the interests of ethnic minorities, individuals with neurodiversity, members of the LGBTQ+ community, women, and veterans. Through targeted initiatives and ongoing support, we strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents.
As a testament to our commitment, 25% of MACS employees come from ethnic minority backgrounds, reflecting the rich tapestry of diversity within our workforce. Additionally, 5% of our employees have declared disabilities, and 6% are veterans of the UK armed forces. These figures not only highlight the tangible progress we've made but also underscore our unwavering dedication to fostering an inclusive workplace where all individuals are afforded equal opportunities for success and advancement.Wellbeing
At MACS, we believe that investing in the well-being of our employees not only enhances individual lives but also drives collective success and fulfillment. Our commitment to employee well-being extends beyond mere functionality; it encompasses a holistic approach that prioritises physical, mental, and emotional wellness. Our workspaces are thoughtfully designed to foster a sense of harmony and vitality, featuring ergonomic workstations and abundant natural light that not only enhance productivity but also nurture the wellness of our employees.
By centering our focus on wellness, we acknowledge and address the interconnectedness of health and performance. Through the incorporation of biophilic elements throughout our offices, we aim to create environments that transcend the conventional workspace, offering softer, more tranquil settings that rejuvenate both mind and body. These elements not only contribute to the overall ambiance but also serve as catalysts for creativity, innovation, and well-being.
Embracing an innovative Home & Away approach, we empower collaboration across various locations, facilitating a seamless blend of work life balance. Our commitment to inclusivity ensures that remote team members feel valued and connected through advanced technologies like life-size screens and centered audio, fostering a sense of belonging regardless of physical location.
Recognising the importance of focused work and confidential conversations, we've created designated Concentration Zones and privacy booths, providing spaces conducive to productivity and discretion. Additionally, we've curated areas within our workspaces for eating, relaxing, and socialising, offering respites from the daily hustle and fostering a strong sense of community among our team members.
Moreover, our employee healthcare scheme prioritises mental health support, offering a comprehensive range of resources and a network of mental health first aiders for localised assistance.
Pricing
- Price
- £6,000 a unit
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at g-cloud@macs.eu.
Tell them what format you need. It will help if you say what assistive technology you use.