Oxygen Finance Ltd

Oxygen Insights

Public sector market intelligence aggregating government tenders, contract awards, frameworks, spending history and upcoming procurement intelligence.
£7tn+ of invoice level spend and procurement intelligence categorised by supplier, market and category to help organisations better understand their buying power, benchmark their spend, identify risks earlier and to collaborate on upcoming procurements.

Features

• Signposts readers to emerging public sector procurements
• Provides direct access to original public sector meeting papers
• Includes details of existing public sector services and projects
• Search for details of existing contracts, by category and supplier
• Emailed notifications of new projects and planned procurements
• Comprehensive intelligence to support public sector collaboration
• Categorised intelligence for effective Category Management
• Information to helps councils develop Commercialisation projects
• Identifies and provides contact details for project key decision maker
• API to integrate data into other systems with full support

Benefits

• Easy identification of opportunities for collaborative procurement
• Save time by utilising contract documents from other councils
• Improve procurement activity by talking to relevant peers
• Better category management through access to peers' information
• Reduce procurement timescales and cost through better intelligence
• Increase tendering success by gaining from peers' experience
• Supplier credit scores to reduce risk of supplier failure
• Better Supplier Relationship Management (SRM) through detailed, shared, knowledge
• Spot market trends earlier to make smarter procurement decisions

£5,500 to £25,000 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at debbie.lyons@oxygen-finance.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

326721243532857

Contact

Debbie Lyons
07980 926778
debbie.lyons@oxygen-finance.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Users need internet access and a computer with a modern browser such as Chrome, Firefox, Edge or Safari. ; ; Recent versions which are supported by the browser provider are required.; ; System data is regularly updated but is reliant upon publishing by public sector organisations at source.
• System requirements:
  • A modern internet browser (see comment above)
  • Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 2 hours during working hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use Tidio which has screen reader support, keyboard navigation and colour customisation
• Web chat accessibility testing: None.
• Onsite support: Yes, at extra cost
• Support levels: Oxygen offers two levels of customer support which is available Mon-Fri, 9-5 and is available remotely via phone, email, live chat and video call withing the cost of the subscription. ; ; First line support such as user setup, refresher training and general account management is provided by our support team. ; ; Second line support such as onboarding, specific use case training, bespoke research and data analysis is provided by our customer success team. ; ; Onsite support is provided at a discretionary day rate + mileage cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customer emails us a list of accounts to setup and onboarding training is typically scheduled within 7 days of the contract starting via their assigned customer success manager. ; Initial onboarding training is via MS Teams (or preferred equivalent) and additional training sessions are available throughout the subscription, along with a content library of guides and tutorials, to support users to get the most out of the service. ; Additional support is available via:; • Regular webinars; • Monthly client newsletter; • Bespoke data research; • Individual user support
• Service documentation: No
• End-of-contract data extraction: Insights does not have a client data input facility and hence it is not necessary to extract client data at the end of the contract.
• End-of-contract process: The service automatically expires at the end of the contract term and user accounts are automatically de-activated at this point. Pricing options for contract renewals are provided 4 to 6 weeks prior to contract expiry.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Webhooks on pre-procurement and notices data.
• Accessibility standards: None or don’t know
• Description of accessibility: Change between light and dark mode. Change the screen size via the browser based Zoom functionality.
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: An API is available which presents a REST interface to allow clients to retrieve data presented through pre-procurement and notices data. ; ; A user can use the API to search for specific markets, organisation types and organisations and also retrieve detailed data regarding a specific opportunity.; Notices data filtered by date, buyer, supplier, market, category and/ or keyword can be retrieved and contains all notice types.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can create and saved custom report filters in-app.; Email alerts are customisable for both pre-procurement and notices alerts.; Historic data unavailable in the app can also be requested and is provided via .xls file from our data team.

Scaling

• Independence of resources: Insights is hosted on a fully resilient, high performance cloud environment which has been scaled to ensure sufficient capacity for all our users. Insights is a read-only Insight Service, and hence users are not undertaking complex computations or uploading data in a way that could affect the performance of the service for other users.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide a summary of usage volumetrics on request from the buyer.; Usage dashboard is available on request and can include:; -login data; -usage data; -common and highly used search terms; -inactive user data; -device and location data; -usage change analytics
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can download information directly from Insights via Excel or PDF format
• Data export formats:
  • CSV
  • ODF
• Data import formats: Other
• Other data import formats: None. There is no client data import or upload facility

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service Availability is 99.92%.
• Approach to resilience: Insights is hosted on Microsoft Azure, which has duplication and redundancy built in throughout the service.
• Outage reporting: To date, Insights has never had an outage. For both planned and unplanned outages users are notified via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: No management interfaces or support channels are provided to clients.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Insights is hosted in Microsoft Azure which is compliant with ISO 27001, and Oxygen follows ISO 27001 best practices.
• Information security policies and processes: Oxygen Finance has and aligns to an information security policy. Oxygen Finance follows standard good practice relating to office security, including privileged access to network, services and systems, and effective off-site back-up processes. All policies and processes align to ISO 27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Software and hardware is managed to ISO 9001 approved processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Oxygen Finance has a Vulnerability Management Policy and in addition Vulnerability Management is supported via the Microsoft Azure Platform.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective monitoring approach. Microsoft Azure is CSA/CCM approved.
• Incident management type: Supplier-defined controls
• Incident management approach: Oxygen Finance aligns to an incident management policy.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sustainable travel policies to encourage the use of trains and electric car and cycle to work schemes to encourage low-carbon travel as well as reducing the amount of travel throughout the business by committing to use digital meetings wherever possible for both internal and external meetings. ; ; Oxygen practices a Hybrid working model, therefore employees are only required in the office 2 days a week, because of this we not only reduce our carbon footprint via travel but also have reduced our office size and energy consumption. ; ; Our clients told us they needed to be at the forefront of addressing the climate emergency; we developed Insights Carbon as a vital tool to help them do just that. Rolled out over the last year and built on top of our existing Insights product, Insights Carbon provides public bodies with free, real-time insights into the carbon footprint associated with their third-party spending.; ; Energy saving measures within our office such as double glazing, PIR lighting & LED lighting.

  Covid-19 recovery

  Through Oxygen’s FreePay service in 2023 we enabled our clients to pay invoices totalling in excess of £583m to over 15,000 SME suppliers to the public sector early to support better cashflow. The benefits extend beyond financial gains - FreePay enhances relationships between buyers and suppliers, promotes transparency in purchase-to-pay practices and, in doing so, ensures timely payments. As councils and public bodies embrace FreePay, they not only improve their own efficiency, but also empower the businesses that form the backbone of their supply chains. Since inception, FreePay has paid £2.0bn of invoices early.; ; Our Early Payment programmes have generated £11m of savings in 2023 for local authorities. ; ; Within our office we have improved handwashing facilities by introducing anti-bacterial gels and soaps, have changed our office layout to improve social distancing, have continued with hybrid/ remote working policies introduced during Covid and have expanded our sustainable travel solutions through cycle to work and electric car schemes.

  Tackling economic inequality

  Oxygen’s Freepay service supports the growth of SME’s through early payment of invoices to support better cashflow management, business resilience and employment opportunities. ; ; Insights enables organisations to benchmark themselves against other organisations so they can spend their budgets more effectively, and provide improved outcomes for their constituents / service users.

  Equal opportunity

  Oxygen has a regularly reviewed equal opportunities policy which applies to employees, contractors and job applicants and we hold regular employee training sessions to ensure compliance throughout the business. ; ; Achieving inclusivity and gender balance at all levels across the company remain an important objective. In 2023, our workforce was 53% male and 47% female – significantly better than the sector norm. Furthermore, 52% of our line and senior manager positions are held by women. ; ; We have measures in place to support employees with disabilities and hold an annual pay review board to ensure equal pay throughout the business. ; ; All employees are given learning and development opportunities and are encouraged to apply for internal promotions, even if their current skillset is in need of development.; ; Oxygen commits to and operates as a Living Wage employer where all staff are paid a Living Wage.

  Wellbeing

  We offer comprehensive support to employees for both physical and mental health, we provide staff with health cover, including remote GP access and mental health support. ; ; We hold annual mental health workshops, plan bi-annual team building events and have freely available fruit in our office for all staff. We have workplace champions who organise regular in-work events such as yoga, health walks & crafting sessions. ; ; Every member of staff is afforded two paid volunteering days and we organise regular events to support this, including charity football tournaments, Christmas present drives & wrapping, STEM for girls and talks at local colleges. ; ; Our recent annual employee satisfaction survey speaks volumes: more than 90% of our staff participated, of which 96% said they would recommend working at Oxygen to their friends. Most importantly, 95% said they understood how their individual contributions align with our company objectives. This alignment is not accidental; it follows deliberate efforts to foster employee engagement and ensure everyone feels connected to our shared mission.

Pricing

• Price: £5,500 to £25,000 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer a 7 day free trial of Oxygen Insights which includes both our Spend and Pre-Procurement services. ; Users have full access to the system and all the data, but aren't able to export any data.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at debbie.lyons@oxygen-finance.com. Tell them what format you need. It will help if you say what assistive technology you use.