PLANNED LINK LTD

Cyber Security Services - EDR, MDR, XDR, VM

Delivering enterprise-grade, threat-led Cyber Security Services that truly protect our clients. These services are able to deploy and configure a full suite of applications and use cases in your organisation tailored to specific requirements - Supporting: Microsoft, Elastic, Splunk, Tenable, Sophos, Barracuda and more

Features

• Deployable independent of operating system
• Available on premise (LAN/WAN) or standalone
• Deployable on private or public (AWS or Azure) Cloud
• Fully integrated with SIEM systems
• Capability to scan removable media-in-situ or via the cloud

Benefits

• Ingest data from multiple sources
• Scan directly from the internet
• Advanced heuristic mutli-scan malware detection
• Fully customisable, delivery a highly scalable & configurable system

£2.50 to £75 a device a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@plannedlink.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

327015081030409

Contact

Christopher Rimmer
07480128616
tenders@plannedlink.io

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The organisation (client) should cover any licence fees for proprietary services that are requested as part of the service. If open source software is being used, this will not be required.
• System requirements: Licences for any commercial or proprietary application

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We endeavor to respond immediately to any commercial or service questions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Conducting regular research with agents, admins and end users who rely on assistive technology to collect feedback and help us prioritise improvements.
• Onsite support: Yes, at extra cost
• Support levels: We will provide a support service to meet your requirements based on the demands of your programme and the service you need. Specific support levels are agreed for each engagement.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There are a range of support and training facilities provided to help new users. These range from FOC on-demand training through to professional services onsite; an online support portal and customers community forums.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Should a customer's account expire or terminate, Tenable will retain the data, as it was at the time of expiration, for no more than 180 days for customers to download their records accordingly. After that time, this data may be deleted and cannot be recovered.
• End-of-contract process: Should a customer's account expire or terminate, Tenable will retain the data, as it was at the time of expiration, for no more than 180 days for customers to download their records accordingly. After that time, this data may be deleted and cannot be recovered.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Screen size will limit the usability via the web browser but functionality is the same
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web based console Restfull API
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Conducting regular research with agents, admins and end users who rely on assistive technology to collect feedback and help us prioritise improvements.
• API: Yes
• What users can and can't do using the API: Users can natively leverage the tool inline with documentation available from the vendor with our support
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: A large number of ingest and filtering options available for the purpose of filtering down the resultant output and configuration data. These filters can be combined in various ways and allows for the organization to quickly filter down to the subset of the data that is pertinent to the task at that time.

Scaling

• Independence of resources: We commit to provide 99.95% average uptime with respect to the Cloud Services during each calendar month of the subscription term.

Analytics

• Service usage metrics: Yes
• Metrics types: A number of different metrics are available on request and vary per vendor
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Nessus, Tenable, Elastic, Palo Alto, Juniper, Microsoft, Tines, Sophos, Barracuda

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Our service has the facility to allow users to export their data either via the console or via the API
• Data export formats:
  • CSV
  • Other
• Other data export formats: Data Export
• Data import formats:
  • CSV
  • Other
• Other data import formats: Data Import

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All customer data is marked with a "container ID", which corresponds to a single customer subscription. This container ID assures that access to a customer’s data is limited to only that customer.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We commit to provide 99.95% average uptime with respect to the Cloud Services during each calendar month of the subscription term.
• Approach to resilience: We use health and status data to detect and address potential issues in a timely manner, thereby maintaining SLA commitments. Our Cloud services are replicated both within and across regions.
• Outage reporting: Our disaster recovery procedures have several levels and are designed to react to situations that may occur from anywhere between once in five years to once in 50 years. Depending on the scope of the disaster, the recovery procedures vary in time from 60 minutes to 24 hours.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role Based Access Management (RBAC) and Just in time Privileged Access Management (PIM) where any administrative function is required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau UKAS
• ISO/IEC 27001 accreditation date: 26/01/24
• What the ISO/IEC 27001 doesn’t cover: There are no exclusions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • We have a number of CSTA people on staff
  • We have a number of CSTP people on staff
  • We have a number of CWSA people on staff
  • We have a number of CAST people on staff
  • We have a number of CCP SIRA people on staff

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our policies were written based on the National Institute of Standards and Technology (NIST) cybersecurity framework, CEB library best practices , SANS institute documents and our own professional experience. Policies are shared with business units and reviewed collectively during internal workshop meetings. Once approved, policies are disseminated to all employees via our internal network portal. Policies are reviewed, revised, and updated on annual basis.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Not all systems require the same amount of development, testing, and approval. Changes to some systems are routine and represent little or no risk. Therefore, to ensure reasonable processing time for routine maintenance and other low risk change requests, and to ensure that more significant, higher impact changes receive the appropriate scrutiny and planning, the following types of changes have been established. These types have corresponding development, testing, and implementation requirements as well as specific approvals necessary to process. Classification of Change Types: Provisioning Configuration Maintenance/ Upkeep Development (existing) Development (new)
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We perform internal vulnerability scans on a daily, weekly and monthly basis. Discovered vulnerabilities are remediated based on vulnerability management policy. High and Critical vulnerabilities are given priority.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All systems connected to our corporate environments are configured to send logs to a centralised syslog server configured for further logs analysis.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Notification will be made within 48 hours and not before the initial incident report, containing the basic facts, is completed.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Planned Link recognises the urgent challenge posed by climate change and is committed to being part of the solution. We are dedicated to reducing our carbon footprint, implementing sustainable practices, and innovating in ways that reduce environmental impact across our operations and product lines. By investing in renewable energy, promoting energy efficiency, and supporting climate-positive initiatives, we aim to contribute to global efforts to mitigate climate change. Our commitment extends beyond compliance to actively engaging with our stakeholders and communities to foster environmental stewardship and resilience.

  Covid-19 recovery

  The challenges posed by the COVID-19 pandemic, have ensured that Planned Link remains steadfast in its commitment to recovery and resilience. We have actively implemented comprehensive strategies to ensure the safety, health, and well-being of our employees while maintaining operational efficiency. Our approach includes enhancing remote work capabilities, and ensuring all health guidelines are followed meticulously. Our focus has allowed us to foster a sustainable recovery, promoting economic stability, and building a stronger, more resilient future for all.

  Tackling economic inequality

  Planned link is deeply committed to addressing economic inequality by creating inclusive growth opportunities and fostering a diverse and supportive workplace. We believe in fair compensation, equal access to professional development, and promoting from within to empower our employees and their communities. We are dedicated to investing in underserved areas, supporting small businesses, and collaborating with like-minded partners to drive positive change. By embedding social responsibility into our business model, we strive not only to succeed financially but also to contribute to a more equitable and prosperous society for all

  Equal opportunity

  Planned Link is steadfast in its commitment to equal opportunity, fostering a workplace environment where diversity is celebrated, and all employees are treated with respect and dignity. We believe that everyone, regardless of their background, gender, race, or orientation, should have equal access to opportunities for growth and advancement.

  Wellbeing

  Planned Link, firmly believe that employee wellbeing is the cornerstone of our success. We are committed to fostering a supportive and inclusive environment where every team member feels valued, understood, and empowered. We prioritise mental, physical, and emotional health through flexible work policies, and a culture of open communication. Our dedication to wellbeing is not just about enhancing productivity; it's about creating a thriving business where individuals can achieve personal and professional growth. We recognise that a healthy workforce is a happy workforce, and we are steadfast in our commitment to the holistic welfare of our employees

Pricing

• Price: £2.50 to £75 a device a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@plannedlink.io. Tell them what format you need. It will help if you say what assistive technology you use.