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HURDLE GROUP LIMITED

hurdle

hurdle is an online, live training platform that improves remote learning experiences for software training. hurdle virtual classrooms enable multiple learners to practice whilst the trainer can present, demonstrate and watch progress in real-time using the back of the room view, assessing capability and offering support where needed.

Features

  • Virtual-Classroom -Screenshare webcam with public and private audio
  • Back-of-the-room view -Display multiple learner desktops and webcams in real-time
  • Over-the-shoulder -Assist or shadow individual Learner’s progress
  • Multiple screenshares -Learners use their own desktop to practice
  • Engagement-tools -Raise-hands, Chat, emoji, Polls and Whiteboard
  • Multiple Trainers -can help facilitate training together
  • Guided onboarding for Learners with tutorial-video
  • Present concepts to Learner’s Full screen or picture-in-picture
  • Learner Attention -notifications if Learners are away from the lesson
  • Self-Service Portal -User administration, Account-customisation and Usage reporting

Benefits

  • Trainers(s) can validate learner capability in real time
  • Trainer views multiple desktops with webcam/attention tracking within one screen
  • Trainers(s) can easily assist Learners using over the shoulder feature
  • Learners are engaged in lessons via hands-on practice
  • Learners arrive to sessions ready to learn after onboarding video
  • Learners focus on their learning as trainer manages the session
  • Sessions delivered online -reduces travel and improves inclusivity
  • Concurrent user license -flexibility based on business scenario
  • Learners practice using their own computer desktop
  • Use-cases -Software training, Assessment tests, User-Acceptance-Testing

Pricing

£45 to £90 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@hurdle.live. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 2 7 4 7 9 8 0 5 2 3 5 3 7 7

Contact

HURDLE GROUP LIMITED Ben Woodthorpe
Telephone: 03303 830 315
Email: hello@hurdle.live

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
* LTI (Learning Tools Interoperability) - We support LTI compliant Learning Management Systems (LMS) to allow sessions to be created and started within the LMS.
Cloud deployment model
Public cloud
Service constraints
Planned maintenance can be seen on our status page https://status.hurdle.live/

There are no additional service constraints to use our service.
System requirements
Windows, Mac and Linux Desktop/Laptops only

User support

Email or online ticketing support
Email or online ticketing
Support response times
Ticket response times depend on the Service Level Agreement included in the agreement between both parties. This can be from 4 to 48 business hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support levels are as defined by the SLA agreed between both parties
Support available to third parties
No

Onboarding and offboarding

Getting started
TRAINERS - We provide online live training for all trainers. Following this, we schedule follow up sessions to support trainers and they are given access to a library of short, pre-recorded training videos to support them on an ongoing basis. If additional support is required, this can be arranged.

LEARNERS– We have a guided on boarding process / video that helps them join a session and explains how to use the platform. This video and process means that when they join hurdle they are ready to learn as their speakers, audio and webcam will be ready to use. Additionally, we also publish a training video library for students to access should they need to.

TECHNICAL TEAM – We have an introduction meeting with the IT contact and provide access to our technical documentation / deployment guide for IT teams to review and action. Support is then provided by the hurdle technical team to ensure success when actioning the deployment steps.

AID ADOPTION WITHIN AN ORGANISATION – We actively engage with our users and stakeholders to gather feedback which we factor in to our roadmap. We are available to our customers to aid adoption and improve of hurdle.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
When a customer leaves the service, they can produce CSV file exports of key data on a self-service basis. Access to this data is available for 90 days following the completion of their contract. Any further data extractions can be performed on request by contacting the support team.

By design hurdle tracks and records a limited amount of data. Data that can be extracted is as follows:

Name of training session,
Date and time of training session,
List of attendee names for the training session,
List of attendee email addresses for the training session,
Training session run time duration.

The account and all related data will be destroyed following the 90 days of their contract end date and cannot be recovered.
End-of-contract process
DURING LIVE CONTRACT - Customers can run training sessions and use hurdle functionality up to the limit of their licence allocation.

END OF CONTRACT - Up until the account is deleted the customer can access prior usage data and extract to CSV file. Customers (Team lead only) can also use the self-service portal to delete their own account. 90 days after the contract has ended if the customer does not renew the account will be deleted.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
We offer access to our service via application and browser. See below how this translates to different service users:

- Learners can use our application or browser to access the service. Learners join via a session URL or code and can participate in a training session they have been invited to. Learners do not require credentials.

- Trainers use our application to access the service. Trainers use credentials that are generated by the training manager in their organisation, and they are able to manage and deliver training sessions via this login area.
Accessibility standards
WCAG 2.1 A
Accessibility testing
We have tested our accessibility using automated and static analysis tools.
API
Yes
What users can and can't do using the API
Customers can request an API token via their self service admin area. This can be used for any valid business need that may facilitate the use of our service.

The API allows all the same functionality provided by the desktop and browser client.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customers can customise the following (The options are on an organisation wide basis):

- Learner join page experience (Enable / Disable access via browser, application, URL, Session Code. Additionally customers have the ability to stop learners downloading our application from their join page)

- Options available for trainers to use during a training session (E.g. remote control, session recording and others can be disabled by the team lead so trainers cannot use these options within a session)

- Application overrides (if mass deployment used)

Scaling

Independence of resources
Resources hosted by hurdle group that are used to deliver our service automatically scale depending on active and anticipated usage, this is done by monitoring different factors, like hardware (Processor and Memory) and network (Bandwidth In and Out)

Analytics

Service usage metrics
Yes
Metrics types
Reports are generated every time a session has run, and includes metrics such as session run time, Learner speaking time, student attendance, hurdle concurrent user license usage and further metrics. Additional more in-depth metrics can be requested by the customer and provide metrics such as audit logs, license assignment and further metrics.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can request data linked to them by emailing us or by logging in to the application and downloading their data by clicking on the "Export" button on the relevant sections
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Based on agreed SLA between parties
Approach to resilience
Hurdle provides high availability, disaster recovery and fallback functionality, we achieve this by automatically checking several system metrics on backend services and, if needed, scale or replace required services. We have multiple service clusters that are able to take over if a failure of one cluster is detected, as well as robust data backup solutions. With this we are able to restore full functionality in the event of data loss or catastrophic failure.
Outage reporting
We operate a status page which monitors all core metrics of our backend infrastructure. It can be accessed here: https://status.hurdle.live Customers can subscribe to notification emails on this page.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access restriction within management interfaces and support channels are managed via Access Groups. Each user is associated to an access group through which the accessibility of features and appropriate information is defined. Temporary access to limited parts of the service can be granted via secure temporary links.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
09/02/2023
What the ISO/IEC 27001 doesn’t cover
As a remote development company, the company does not provide any development services to external parties but does complete its own development which thus excludes the following areas of the ISO 27001 standard:

11.1.1 to 11.2.4 - the company does not have office space

14.2.7 - the company does not use external developers
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
22/03/2024
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
All functionality and processes are covered by the CSA STAR certification.
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
Hurdle has implemented and periodically reviews an Information Security Management System (ISMS) and an overall policy for handling data including how it is collected, held and maintained.

We regularly test our systems and processes with a series of internal and external audits to ensure that policies and processes are being followed.

We use encryption in transit and at rest with TLS across all services.

We have a full trust centre with more details available through our website (https://trust.hurdle.live/).

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Our change control processes control life cycle of all changes, allowing changes to be made with minimum disruption to services. Change Management offers ITIL-aligned processes for normal, standard, and emergency change types.
Normal change: Follows complete change lifecycle including peer or technical approval, management, Change Advisory Board (CAB) authorization before being implemented, reviewed, closed.
Standard change: Frequently implemented, repeatable implementation steps, low risk, proven history of success.
Emergency change: Covers fix on fail or retroactive situations where impact to service has been experienced or fail situations where the impact to service is imminent if action is not taken.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
As part of new customer on-boarding we undertake a risk/vulnerability assessment procedure.
We periodically perform risk assessments, run internal procedures and subscribe to industry news that highlight known threats to detect potential threats on our systems.
Any changes will be appropriately prioritized based on the severity and risk of the requested change or problem.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We frequently monitor all backend services to identify potential compromises, if a compromise is detected, it is then categorised and depending on the category we would then respond based on the agreed SLA between both parties. The severity of the incident will determine the speed of the response.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have a defined Incident Management process, when an incident is reported or flagged by our internal processes. All security weaknesses will be recorded and tracked on a standardised form. Depending on agreed upon SLA, we can provide incident reports.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Covid-19 recovery
  • Tackling economic inequality

Covid-19 recovery

Designed and developed due to a need for socially-distanced systems training to take place during the pandemic, hurdle will enable buyers to adapt to new ways of working.

As an online systems training platform, hurdle allows multiple learners in various locations to experience live training sessions in a classroom-like environment. A session can be run with two to fifty users making hurdle ideal for small and large organisations who have adopted remote working practices, or for organisations with a geographically-dispersed workforce. hurdle eliminates the need for learners to travel, making the delivery of systems training more convenient, accessible and affordable.

Hurdle replicates a classroom environment, with the ability for learners to practice scenarios, ask questions and engage with the trainer in real time. Trainers view the learner’s desktop and activity live, allowing them to easily ensure understanding, and an instructor can identify those who are not engaging as desired with the session, through technology that monitors mouse movement/clicks.

These features eliminate the need for systems training sessions to take place in person, with existing customers including multiple NHS Trusts carrying out large scale system rollouts in their entirety via hurdle. As organisations nationwide adapt to new ways of working, hurdle is well-placed to address the need for digital skills training solutions.

Hurdle will improve workplace conditions by supporting organisations in adapting to new ways of working through:
- eliminating the need for employees to travel to attend systems training
- allowing multi-site organisations with dispersed teams to train staff simultaneously
- reducing the costs associated with travel, training, and recruitment, particularly for organisations with large, frequent intakes of employees
- minimising the environmental impact caused by travelling to training sessions.

Tackling economic inequality

Hurdle are committed to using the platform for social good. As a tech-start-up, we understand the digital-divide and its impact and feel our system is placed to equip people with the digital-skills needed to access and sustain employment, particularly as the labour market recovers from Covid-19 and is hit by the cost-of-living crisis. Hurdle also enables training teams to build and extend capabilities and delivery resilience.

Our virtual-classroom tool improves adoption and capability, addressing failure points for face-to-face training. By removing geographical-blocks, trainers deliver learning experiences seamlessly from anywhere with connectivity, overcoming potential travel disruptions or logistical challenges. The interactive and practice-led features facilitate engagement/collaboration, mitigating risks of learner detachment encountered in other live online delivery tools. Hurdle enables training teams to adapt to changes ensuring uninterrupted training delivery, countering potential failures associated with venue limitations/unexpected events. Hurdle allows training teams to grow and expand delivery styles and create innovative/new learning experiences not previously possible via face-to-face or using traditional online methods.

Hurdle improves workplace income-inequality, reducing out-of-pocket expense for employees during a period of increased fuel and living-costs.

We will endeavour to work in partnership with buyers and will provide a free monthly training session via hurdle. Currently, we are exploring options for a monthly training-session on software tools used in the workplace (e.g. Microsoft Office). These sessions will be advertised via the buyer social-channels.

If commissioned, we would work in partnership with commissioners to explore how hurdle can be used to meet the needs of their service-users, via a targeted approach. Examples could include arranging a session on IT skills for unemployed people within a particular local authority area, if commissioned by a Council/governmental organisation, offering a session to upskill partners or service users on a relevant software. We are keen to replicate this approach in future contracts.

Pricing

Price
£45 to £90 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We offer a 28-day trial so the client can familiarise themselves with the platform.
Link to free trial
https://manage.hurdle.live/trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@hurdle.live. Tell them what format you need. It will help if you say what assistive technology you use.