CACI UK Ltd

Web and SaaS ​ Application Development​ and Support

CACI has a proven track-record of delivering user-centred, accessible, and award-winning web and SaaS applications. We support new product builds; rescue projects to stabilise/upgrade legacy applications; integrations with modern Technologies like Dynamics365/Braze/Bloomreach/Laravel/PowerBI; and strategic initiatives to scale applications/infrastructure sustainably. We’re entrusted with supporting applications that serve millions of customers

Features

• Open-source development following Secure Coding Practices like OWASP
• Proven track record in the public sector
• Service design and product-led approach with Agile delivery methodologies
• Integration with modern Javascript frameworks like React and Vue.JS
• Equally adept at brownfield and greenfield web/SaaS development
• Code audit and refactoring for increased efficiency
• Secure Azure/AWS Cloud Infrastructure and Migration
• Aligned to GDS/ScotGov/CDPS Service Standards and Technology Code of Practice
• Industry-leading ITIL support SLA with 24/7 coverage for incidents
• Proven security vetted and cleared team (BPSS, SC, NPPV3)

Benefits

• Stabilise/refactor existing web/SaaS applications and improve security
• Scalable and sustainable hosting of web platforms and SaaS architecture
• Reduce technical debt and total cost of ownership
• Flexible delivery models from outcomes-based projects to dedicated in-house specialists​
• Integrate with third-party platforms like Dynamics 365 or Power BI
• Improve chances of passing GOV.UK service assessments first-time
• Automated tests suite and continuous deployments
• WCAG 2.2 accessibility compliance with inclusive design
• Increase the robustness, scalability, and resilience of applications
• Data/security in-line with Cyber Essentials Plus and ISO27001

£430 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digital.marketplace@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

327997340174247

Contact

CACI Digital Marketplace Sales Team
0207 602 6000
digital.marketplace@caci.co.uk

Planning

• Planning service: Yes
• How the planning service works: Following the GOV.UK Service Standards and Service Design & User-centered process, CACI delivers accessible and performant digital experiences for all stakeholders.; ; We analyse your requirements from a business and IT perspective, and consider how the end users will interact with the system. We provide guidance and recommendations for modernising your solution in the Cloud and how this could solve specific business and technical challenges. ; ; We look at your current operations and systems and uncover how processes and systems can be adapted to take better advantage of the Cloud flexibility and security.; ; Techniques and tools include UX & Service design, secure software development, infrastructure as code, containerisation via Docker, load balancing and automatic scaling, data migration and database management as well as 24/7 ongoing support.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Cloud Services (CS): Amazon Web Services (AWS), Microsoft Azure
  • CS cont'd: Acquia Cloud * Police Assured Landing Zones (PALZ)
  • Software Services: CMS/DXP with Drupal, Wordpress, Storyblock, Contentful, Acquia, AEM
  • Other platforms: Laravel, Microsoft Dynamics & Sharepoint

Training

• Training service provided: Yes
• How the training service works: Our team of expert consultants will devise a custom training programme specific to your business, security and end user requirements. This will allow you to take full ownership of the platform. Training can be delivered either one-to-one or in groups via presentations. Training can also be provided as part of a support retainer. Documentation is provided in a format most suitable for your business, and generally includes presentations, written documents and videos. We employ the train-the-trainer method to empower your team to take full ownership of the infrastructure and application.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Cloud Services (CS): Amazon Web Services (AWS), Microsoft Azure
  • CS cont'd: Acquia Cloud, Police Assured Landing Zones (PALZ)
  • Software Services: Drupal, Acquia, AEM, Wordpress, Microsoft Dynamics, Laravel/Storyblok/Contentful

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We analyse your current software and data on premises (or in external third-party systems) and build an automated process to migrate the data and application to the Cloud. We minimise the downtime of the applications by planning the migration and data synchronisation across multiple environments. Even for transactional applications, we can replicate the database so the migration is seamless to end users.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon AWS
  • Microsoft Azure
  • Police Assured Landing Zones (PALZ)
  • Acquia Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have dedicated in-house resources to ensure quality of applications and to measure performance using a series of different tools and processes. QA is baked into every step and quality-gates are placed at every stage. We can use a number of different services to automatically measure performance for the lifetime of the application. We define the acceptance criteria and document the test scripts, step by step user stories and manage the end to end process with our ISO9001-2015 certified quality management system. We automate regression testing to ensure future deployments of updates remain stable. We also run monthly or quarterly Disaster Recovery scenarios to ensure the backup and restore processes are efficient. Our QA services include: Accessibility audits (to WCAG 2.2 AA standard); Pair-reviews for each deployment; Manual exploratory and cross-browser-testing; Functional testing against user story acceptance criteria; Automated regression testing (Ghost Inspector); Google Lighthouse audits (performance/SEO/best practices); Load/scale testing; Server monitoring (CloudWatch/StatusCake); Security audit/Pen tests

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Other
• Other security services:
  • Secure Software Development Life Cycle
  • Cyber Threat Assessments
  • Software Assurance Maturity Model assessments

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our DevOps team supports Amazon Web Services (AWS) and Microsoft Azure cloud services, as well as any software that can be deployed or runs on a Windows or Linux operating system. Our team of consultants and engineers uses industry-leading tools to setup and monitor the services and process support tickets via our 24/7 helpdesk and responsive/transparent SLA. We monitor the ongoing performance of our service to clients with regular service reviews/retrospectives and surveys as per our ISO-9001-2015 certified quality management system, to ensure a focus on continual improvement.

Service scope

• Service constraints: The organisation (client) should cover any licence fees for proprietary services that are requested as part of the service. If open source software is being used, this will not be required.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: CACI’s standard Service Level Agreement (SLA) includes average response times to high priority (P1 / P2) enquiries within 30 minutes and 1 hour for P3 and P4 (within office and extended hours). ; ; For customers providing critical services, a 24x7x365 service and tailored SLAs can be provided upon agreement at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: CACI’s standard Service Level Agreement (SLA) includes average response times to high priority (P1 / P2) enquiries within 30 minutes and 1 hour for P3 and P4 (within office and extended hours). ; Customers typically purchase out-of-hours cover for P1 and P2 only, however, CACI offer enhanced out-of-hours cover where the customer requires it. Many of the workloads we support are genuine 24x7 services supporting business critical functionality.; For customers providing critical services, a 24x7x365 service and tailored SLAs can be provided upon agreement at additional cost

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Initial ISO27001 certification on 11-04-2006 which was renewed on 06-07-2021
• What the ISO/IEC 27001 doesn’t cover: All CACI Cloud Support Services are covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001 - this includes additional elements regarding security
  • Data Seal - DS27001/1-2014
  • Registered with the ICO - Network and Information Systems Directive

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a supplier primarily of professional IT services, CACI’s environmental impact is minimal. However, we are constantly looking at how we can operate more efficiently in our fight towards climate change. We are working towards a Net Zero Carbon business model through our delivery to our customers as promoting this to our supply chain. ; This commitment is demonstrated by our achievement of ISO14001 accreditation, which we have held for nine years. To attain this standard, we ensure our Environment Management System (EMS) met the following requirements:; -Awareness of environmental impact through procedures and controls; -Acceptance of responsibility through environmental management systems; -Reducing harmful impacts via environmental policies; -Displaying community responsibility via staff training and awareness; ; We are fully committed to working towards a circular economy approach and where practically possible CACI select the most sustainable means to operate its facilities We remain aware of any and all opportunities to share, lease, reuse, repair, refurbish and recycle existing materials and products. That includes using recycled paper, enforcing double sided printing, and using Energy Star devices. Our recycling policy includes energy/water consumption, waste materials and paper use.; CACI has an agreed Carbon Reduction Plan (CRP) which is in implementation and is published on our website. This includes a set of carbon reduction targets up until 2040, with a baseline period set from July 2020 to June 2021.

  Tackling economic inequality

  CACI is dedicated to creating employment opportunities, working with local suppliers and hiring local people. We adjust our recruitment and training processes to focus on attributes rather than qualifications, which could exclude those from a disadvantaged background or deprived areas. Inclusivity and accessibility are encouraged via unconscious bias education and positive and inclusive designs, accessible capabilities, and inclusivity in gathering requirements for digital services. For example, we work closely with the National Autistic Society and Autism at Work to create an inclusive recruitment process, actively supporting neurodiverse candidates to flourish.; CACI works with a number of outreach organisations to develop and attract individuals from minority groups into the cyber security sector, including CyberFirst. A number of our employees volunteer as Ambassadors to this NCSC led government outreach programme. This is a reflection of our belief in the programme’s mission, to develop a sustainable and diverse talent pipeline into the cyber security industry. The majority of the programme’s focus is on students in UK schools, to improve issues with massive student dropout from IT education.; ; CACI has pledged to promote equality of opportunity within our supply chain, and work with a diverse range, including specialist Small and Medium Enterprise (SME)s. Our network is diverse and wide ranging in terms of skill set, age of business, make up of employees, geographical location, and therefore varying business cultures and diversity of individuals.; We are focussed on creating opportunities from the following groups who experience barriers to employment :; -Long term unemployed; -Armed forces veterans; -Mothers returning to work; -Care leavers

  Equal opportunity

  CACI’s Equal Opportunities policy formalises our approach to not discriminate against any employee on the basis of sex or sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or maternity or other characteristics defined in anti-discrimination legislation (Protected Characteristics), or trade union membership or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment with CACI are not disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes. ; CACI is dedicated to ensuring our work environment, operational delivery and recruitment processes accommodate people with disabilities. Adjustments are made to ensure that those with disabilities are included and supported in our workplaces. ; Our Workplace Adjustment Passport (WAP) enables employees to declare a disability, workplace adjustments are driven at company level. ; CACI has signed up to the Disability Confident Scheme, formalising our commitment to play a lead role in changing attitudes for the better. We aim to successfully employ and retain disabled people and/or those with health conditions. When designing internal training or selecting an external partner, staff are consulted to capture any specialist needs to tailor sessions, including location, means of delivery and materials. This ensures all staff can develop in a comfortable and accessible environment . ; CACI also works closely with the National Autistic Society to create an inclusive recruitment process, partnering with their Autism at Work programme; actively supporting neurodiverse candidates to flourish.; CACI have funded the creation of a number of staff networks, where employees with protected characteristics have time and resources to share ideas and support in a safe private environment. CACI have also offered specific training and talks from speakers related to these characteristics.

  Wellbeing

  CACI has a range of comprehensive support initiatives that have been implemented to aid the health and wellbeing of our workforce (including contractors). Below is a comprehensive list, with specific reference to the six standards of Mental Health at Work commitment.; Promotion of an Open Culture around Mental Health:; -Team of 18 Mental Health First Aiders; -Conduct regular drop-in sessions for all staff, delivered by a Mental Health First Aider Team, focus on a particular element of Mental Health; ; Prioritising Mental Health in the Workplace by developing and delivering a systematic programme of activity:; -Regular check-ins for staff and our contractor workforce; -Annual Staff Satisfaction Survey, which includes a section on Health & Wellbeing; -Free 24/7 professional counselling ; -Private healthcare and health and wellbeing plan (extendable to family members/dependents); -Employee Assistance Programme; -Discounted gym memberships; -Physiotherapy; -Medical services; -Mental Health First Aider programme; -Stress assessments; ; Proactively ensure work design and organisational culture to drive positive mental health outcomes; -Comprehensive property and facilities management, ensuring modern, comfortable and state of the art technology for all employees; -Distributed Working Programme, allowing employees and contractors to structure their working week in a way that suits their preference and personal commitments whilst delivering against their work accountabilities; -Open and honest communications at all levels throughout the organisation; ; Increased organisational confidence and capability:; -Dedicated area of our company intranet for mental health and wellbeing, including various supporting resources and colleagues; -Line Managers and Career Coaches trained in aspects of mental health; ; Provide mental health tools and support:; -Formal Mental Health First Aid Programme including a team of MHFAs; Increase transparency and accountability through internal and external reporting: ; -Publish the results of our annual staff satisfaction survey to all staff. Includes Mental Health and Wellbeing, actions taken and areas for improvement

Pricing

• Price: £430 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digital.marketplace@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.