Power Apps Portals

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: Full details of the Microsoft Dynamics 365 service can be found here - https://www.microsoft.com/en-gb/download/details.aspx?id=30185 and https://docs.microsoft.com/en-gb/dynamics365/#pivot=main&panel=apps
System requirements: Minimum: 2.9(GHz) or faster x86- or x64-bit dual core processor

With SSE2 instruction set

Recommended: 3.3(GHz) or faster 64-bit dual core processor

With SSE2 instruction set and 3MB or more L3 cache

Minimum: 2-GB RAM

Recommended: 4-GB RAM or more

Minimum: Super VGA with a resolution 1024 x 768

Recommended: Super VGA with a resolution 1024 x 768

Docs.microsoft.com/en-us/dynamics365/unified-operations/fin-and-ops/get-started/system-requirement

User support

Email or online ticketing support: Email or online ticketing
Support response times: P1: Critical - Response Time: 2hr
P2: Major - Response Time: 4hr
P3: Important - Response Time: 8hr
P4: Minor - Response Time: Varies on request
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: Chat window provided by 3rd party "liveperson" subject to their accessibility
Onsite support: Yes, at extra cost
Support levels: Technical support options come in various costs and benefits, depending on the needs of the customer. Further details regarding the support plans can be found here - http://www.microsoft.com/en-us/dynamics365/support
Support available to third parties: No

Onboarding and offboarding

Getting started: "Microsoft Dynamics 365 makes available comprehensive guidance, help, training and troubleshooting materials as part of the Microsoft Dynamics 365 Service. Within the Administration Portal, there are links to many of the resources available, including:
Help articles for users and administrators who need to manage Microsoft Dynamics 365.
Community forums/wikis where help articles and white papers are published
Service Health dashboard for information regarding outages/issues. Microsoft offers a range of services to organisations, eg FastTrack to aid onboarding to the service, and the Dynamics Learning Portal to help partners and organisations optimise the use of the service."
Service documentation: Yes
Documentation formats: HTML

Other
Other documentation formats: Ebooks

Training videos

E-Learning and training manuals

Learning Path
End-of-contract data extraction: At any point user can export data from Microsoft Dynamics 365. This use the Software Development Kit (SDK), manually export data using the data export functionally.
End-of-contract process: No more than 180 days after expiration or termination of Customer’s use of an Online Service, Microsoft will disable the account and delete Customer Data from the account.
Transfer of Customer Data. Unless Customer has opted out of the Standard Contractual Clauses, all transfers of Customer Data out of the European Union, European Economic Area, and Switzerland shall be governed by the Standard Contractual Clauses. Microsoft will abide by the requirements of European Economic Area and Swiss data protection law regarding the collection, use, transfer, retention, and other processing of personal data from the European Economic Area and Switzerland.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Dynamics 365 allows access and functionality to be provided via a mobile device, web browser or mobile application. The solution supports a model that only requires configuration to be carried once regardless of how the solution is accessed.
With Dynamics Unified Interface, someone that is using a Dynamics App (for example, Customer Service or Sales) will have the same experience on a mobile device or on a web browser on the computer or directly inside Outlook client.
In fact, the liquid layout scales to optimize the viewing experience, adjusting for various screen shapes and resolutions.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: The Web API provides a development experience that can be used across a wide variety of programming languages, platforms, and devices. The Web API implements the OData (Open Data Protocol), version 4.0, an OASIS standard for building and consuming RESTful APIs over rich data sources.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: Please see https://docs.microsoft.com/en-us/dynamics365/get-started/accessibility/
API: Yes
What users can and can't do using the API: Please see https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/about?view=dynamics-ce-odata-9
API documentation: Yes
API documentation formats: HTML
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Microsoft Dynamics 365 is a highly customisable and flexible business application. The bulk of the customisations can be carried out without requiring custom development. This inclused amending and creating new entities, forms, view and workflow processes. For cases that do require custom development, Microsoft provides a software developer kit (SDK).

Scaling

Independence of resources: The service operates multiple scale groups in each data centre and automatically provisions new customers into a scale group. The architecture of scale groups is designed to meet the many needs of operating a service at scale, including security, scalability, performance, tenant isolation, serviceability, and monitoring. Each customer has their own individual database, separate from other customers’ databases. Data processing is logically segregated through capabilities specifically developed to help build, manage, and secure multitenant environments.

Analytics

Service usage metrics: Yes
Metrics types: Organization Insights provides quick view of key Dynamics 365 metrics such as the number of active users and page requests. The Dynamics 365 Administration Portal provides an overview of each instances 'service health' including service degradation and storage capacity.
Reporting types: Real-time dashboards

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: Microsoft

Staff security

Staff security clearance: Other security clearance
Government security clearance: None

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Encryption of all physical media

Other
Other data at rest protection approach: The data within the Dynamics 365 system is encrypted using a PFX or BYOK encryption key. All
instances of Dynamics 365 use Microsoft SQL Server Transparent Data Encryption (TDE)
to perform real-time encryption of data when written to disk, also known as encryption at rest.
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Data can be exported from Microsoft Dynamics 365 through the Export to Excel feature and using web service APIs documented in the Dynamics 365 SDK. Data can also be exported using the data export service.
Data export formats: CSV

Other
Other data export formats: Using web service APIs documented on the Dynamics 365 SDK.

Files in XML Spreadsheet

TXT

XLSX
Data import formats: CSV

Other
Other data import formats: Files in XML Spreadsheet

TXT

CSV

XLSX

Data-in-transit protection

Data protection between buyer and supplier networks: Other
Other protection between networks: Dynamics 365 is an internet SaaS based cloud service
Data protection within supplier network: TLS (version 1.2 or above)

Legacy SSL and TLS (under version 1.2)

Other
Other protection within supplier network: Please see https://docs.microsoft.com/en-us/azure/security/azure-network-security

Availability and resilience

Guaranteed availability: http://www.microsoftvolumelicensing.com/Downloader.aspx?documenttype=OST&lang=English
Approach to resilience: https://docs.microsoft.com/en-us/azure/architecture/resiliency/disaster-recovery-azure-applications
Outage reporting: Via the service status portal, Email, Alerts or Mobile Application

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password

Other
Other user authentication: Dynamics 365 uses Azure Active Directory for authentication. Azure Active Directory is a comprehensive identity and access management cloud solution that provides a robust set of capabilities to manage users and groups. It helps secure access to on-premises and cloud
applications, including other Microsoft online services like Office 365 and many non-Microsoft SaaS applications. The customer can enable multi-factor authentication on their AAD tenant.
For details on the Dynamics 365 security architecture:
https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/sysadmin/security-
architecture
Access restrictions in management interfaces and support channels: Role-based access control ( R B A C ) enables you to grant access based on the user’s assigned role, making it easy to give users only the amount of access they need to perform their job duties. You can customize RBAC per your organization’s business model and risk tolerance.

https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/sysadmin/role-based-security

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/security-dev/how-role-based-security-control-access-entities
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password

Other
Description of management access authentication: See https://docs.microsoft.com/en-us/azure/active-directory/develop/authentication-scenarios

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: Between 6 months and 12 months
Access to supplier activity audit information: Users receive audit information on a regular basis
How long supplier audit data is stored for: Between 6 months and 12 months
How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: BSI
ISO/IEC 27001 accreditation date: 27/03/2018
What the ISO/IEC 27001 doesn’t cover: Statement of applicabilty for ISO 27001 for Dynamics 365: https://servicetrust.microsoft.com/ViewPage/MSComplianceGuide?command=Download&downloadType=Document&downloadId=d383c8df-1387-4a08-8604-b3e8aa647206&docTab=4ce99610-c9c0-11e7-8c2c-f908a777fa4d_ISO_Reports
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: 29/09/2016
CSA STAR certification level: Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover: Service scope for CSA STAR Certificate is decribed in this document: https://servicetrust.microsoft.com/ViewPage/MSComplianceGuide?command=Download&downloadType=Document&downloadId=6d07d7e3-da62-4153-a91c-14d259dac9f1&docTab=4ce99610-c9c0-11e7-8c2c-f908a777fa4d_ISO_Reports
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: EU-Model-Clauses, EU-U.S. Privacy Shield

GDPR, FIPS 140-2

HIPAA/HITECH, EN 301 549 (EU)

G-Cloud (United Kingdom Government-Cloud)

MCTS (Multi-Tier Cloud Security Standard)

LOPD (Spanish Law on the Protection of Personal Data),

ENS, ISO 27001, ISO 27018

IRAP, PCI DSS v3.2.1

SOC 1, SOC 2

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001

Other
Other security governance standards: https://www.microsoft.com/en-us/trustcenter/compliance/complianceofferings?product=Dynamics365
https://www.microsoft.com/en-us/trustcenter
Information security policies and processes: https://download.microsoft.com/download/6/D/F/6DFD7614-BBCF-4572-A871-E446B8CF5D79/MSFT_cloud_architecture_security.pdf
http://download.microsoft.com/download/C/E/3/CE357CE2-3A98-4493-BAEB-CEB13F333302/Cloud_App_Security_datasheet.pdf
https://www.microsoft.com/en-us/enterprise-mobility-security/cloud-app-security

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: • The identification and documentation of the planned change.
• An assessment process of possible change impact.
• Change testing in an approved non-production environment.
• Change communication plan.
• Change management approval process.

• Identification and recording of significant changes.
• Planning and testing of changes.
• Assessment of the potential impacts, including security impacts, of such changes.
• Formal approval procedure for proposed changes.
• Communication of change details to all relevant persons.
• Fallback procedures, including procedures and responsibilities for aborting and recovering
from unsuccessful changes and unforeseen events.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: "Dynamics 365 has developed robust processes to facilitate a coordinated response to incidents
if one were to occur for Dynamics 365. A security event may include unauthorized access
resulting in loss, disclosure, or alteration of data. Dynamics 365 Incident Response process
follows five phases.
1. Identification
2. Containment
3. Eradication
4. Recovery
5. Lessons Learned

Dynamics 365 applications implement technologies to scan the environment for vulnerabilities. Identified vulnerabilities are tracked and verified for remediation. In addition, regular vulnerability/penetration assessments to identify vulnerabilities and determine whether key logical controls are operating effectively are performed.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: https://docs.microsoft.com/en-us/azure/security/azure-threat-detection
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: https://www.microsoft.com/en-us/download/confirmation.aspx?id=55110

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Fighting climate change: Fighting climate change

Microsoft's view https://www.microsoft.com/en-us/corporate-responsibility/sustainability/operations
Covid-19 recovery: Covid-19 recovery

Microsoft's view https://news.microsoft.com/covid-19-response/
Tackling economic inequality: Tackling economic inequality

Microsoft's view https://www.microsoft.com/en-gb/about/societal-impact/
Equal opportunity: Equal opportunity

Microsoft's view https://www.microsoft.com/en-gb/about/societal-impact/
Wellbeing: Wellbeing

Microsoft's view https://www.microsoft.com/en-gb/about/societal-impact/

Pricing

Price: £167.39 a user a month
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: 30 day trial

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Power Apps Portals

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents