SOFTWARE232 LIMITED

Secure AI & Data, DevOps, Cloud security

Software232 provides cloud engineering, DevOps, cyber security and AI services. We help organisations design and manage cloud platforms, automate software delivery, strengthen security and develop practical AI solutions. Our services include cloud migration, platform engineering, security assurance and ongoing technical support.

Features

• Integrated AI Lifecycle Management
• Automated MLOPS
• DevOps Tooling
• Advanced search and discovery
• Ready to use AI Models
• AI Data and Devops capabilities
• Security & Compliance
• Hosting and Service Management
• Conversational Interfaces
• Data Protection

Benefits

• Rapid Deployment
• Scalable Architecture
• Reduced Infrastructure Burden
• Enhanced Data Security
• Operational Transparency
• Centralised AI Governance
• Improved Search Accuracy
• Seamless Integration
• Predictable Subscription Pricing
• Continous Innovation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vinay@software232.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

328182539474513

Contact

Vinay Patel
07429901298
vinay@software232.com

About the service

• Service categories:
  • Application Development and Deployment
    • AI platforms
      • AI life cycle
        • Data Labeling Software
        • AI Build Software
        • MLOps and Foundation Model Ops Software
        • Trustworthy AI Software
      • AI software services
        • Conversational AI Software Services
        • Computer Vision AI Software Services
        • Generative AI Software Services
        • Document AI Software Services
        • Anomaly Detection AI Software Services
        • Personalize AI Software Services
        • Forecast AI Software Services
      • Search and knowledge discovery
        • Search and knowledge discovery
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: This SaaS platform extends Lot 3 Cloud Support with AI intelligence, enhances Lot 2 Enterprise Software with advanced analytics, and automates Lot 3 Security Support through managed DevOps pipelines, creating a unified, secure data-processing layer for existing estates.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Services provided under this framework are subject to defined operational boundaries to ensure delivery quality and commercial clarity. The Supplier requires administrative access to cloud environments and "clean" data sets within 4 hours of project start to meet performance targets. All pricing excludes third-party licensing or cloud consumption costs (e.g., AWS/Azure bills), which remain the responsibility of The Buyer. While standard delivery is remote, any required on-site presence outside the M25 will be recharged at cost. Furthermore, a 10-day lead time is required for resource mobilization, and support excludes legacy or "End of Life" systems to maintain security integrity.
• System requirements:
  • Modern web browser (e.g., Chrome, Edge, Firefox, or Safari).
  • Stable internet connection with minimum 10Mbps download and upload.
  • Active cloud hosting subscription (e.g., AWS, Azure, or Google).
  • Organizational identity provider supporting SAML 2.0 or OpenID Connect.
  • Valid TLS/SSL certificates for secure data transmission and APIs.
  • Administrative access for initial software configuration and user setup.
  • Minimum 8GB RAM and quad-core processor for optimal performance.
  • Compliance with UK data residency and internal security policies.
  • Authorized API keys for integration with third-party software services.
  • Screen resolution of 1280 x 1024 pixels or higher.

User support

• Email or online ticketing support: Yes
• Support response times: Within one working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: Yes
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: We routinely conduct comprehensive web chat testing with native assistive technology users to ensure our services deliver an inclusive experience. This testing assesses core user journeys, such as initiating a chat, interacting with agents, and accessing history, using technologies like JAWS, NVDA, VoiceOver, and Dragon Naturally Speaking.; ; Our approach follows GDS guidelines, utilizing a diverse panel of testers with visual, motor, and cognitive impairments to identify real-world barriers that automated tools may miss. We validate that chat elements—including input fields, buttons, and live updates—are fully perceivable, operable, and robust in accordance with WCAG 2.1 AA or 2.2 AA standards.; ; Testing includes verifying that screen readers correctly announce incoming messages and that users can navigate the interface entirely via keyboard without becoming trapped in focus loops. By analysing this qualitative feedback from native users, we continuously refine our web chat software to ensure it remains accessible to all public sector staff and citizens, regardless of their access needs.
• Onsite support: No
• Support levels: We provide support from 9:00 am to 5:30 pm, Monday to Friday (UK time). This includes a guaranteed response time of 8 business hours for non-critical issues.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide a comprehensive onboarding package to ensure users can effectively start using the service.; ; Support includes:; ; User Documentation: Access to a searchable online knowledge base, setup guides, and API documentation.; ; Online Training: Self-paced webinars and interactive video tutorials covering core functionality and security best practices.; ; Assisted Setup: Standardized configuration sessions to help administrators set up initial users, IAM policies, and cloud integrations.; ; Onsite Training: Available upon request for large-scale deployments to facilitate internal adoption.; ; Our goal is to ensure a smooth transition to the platform through a combination of digital resources and structured guidance.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 AAA
• End-of-contract data extraction: At the end of the contract, users maintain full ownership of their data and can perform extractions through standardized, secure methods.; ; Extraction Methods:; ; Self-Service Export: Users can download their data directly through the management console in industry-standard formats (e.g., CSV, JSON, or SQL).; ; API Extraction: The RESTful API supports bulk data retrieval for automated migration to alternative platforms.; ; Secure File Transfer: For large datasets, we can facilitate secure transfer to a buyer-specified location.; ; Once the buyer confirms successful extraction, all data is purged from the SaaS environment in accordance with our data destruction policy and G-Cloud security standards.
• End-of-contract process: End-of-Contract Process: The standard contract price includes final data extraction assistance and secure data purging. Additional costs may apply for bespoke migration support or physical media transfers. Once extraction is confirmed, all data is destroyed in accordance with G-Cloud security standards.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• Description of service interface: The platform provides a browser-based, intuitive dashboard for managing AI, Data, and DevOps workflows across AWS and Azure. Users access a unified interface to configure MLOps pipelines, monitor cloud security posture, and deploy generative AI models without switching between native cloud consoles. The interface features granular role-based access controls, interactive data visualisation tools, and a secure command-line interface (CLI) for advanced users. Real-time alerts and health status indicators are displayed via a centralized mission-control view, ensuring streamlined management of multi-cloud environments.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: The platform provides a browser-based, intuitive dashboard for managing AI, Data, and DevOps workflows across AWS and Azure. Users access a unified interface to configure MLOps pipelines, monitor cloud security posture, and deploy generative AI models without switching between native cloud consoles. The interface features granular role-based access controls, interactive data visualization tools, and a secure command-line interface (CLI) for advanced users. Real-time alerts and health status indicators are displayed via a centralized mission-control view, ensuring streamlined management of complex multi-cloud environments while maintaining full visibility over all hosted assets.
• User support accessibility: WCAG 2.2 AAA
• API: Yes
• What users can and can't do using the API: What users can do: Users can fully automate the service lifecycle via our RESTful API. This includes setting up new environments, provisioning AI workspaces, and configuring MLOps pipelines programmatically. Through the API, users can make real-time changes to security configurations, trigger automated DevOps deployments across AWS/Azure, and ingest datasets for AI training. It supports integration with existing CI/CD tools (e.g., Jenkins, GitHub Actions) to synchronize metadata and audit logs.; ; What users cannot do (Limitations): To maintain SaaS platform integrity and security, users cannot use the API to modify the underlying multi-tenant infrastructure or bypass organizational IAM policies. Bulk data exports are subject to rate-limiting to prevent service degradation. Users cannot programmatically alter global security encryption keys managed by the platform provider. Additionally, certain high-level account deletions or contract-level subscription changes must be performed through the secure web UI with multi-factor authentication for safety.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customised: Users can customise the SaaS environment to align with specific departmental workflows. This includes brandable dashboard themes, custom alert thresholds for cloud security, and tailored MLOps pipeline templates. Users can also configure bespoke data labelling schemas and define unique tagging structures for AWS/Azure resource management.; ; How users can customise: Customisation is performed through the secure administrative settings menu within the web UI or via configuration scripts uploaded through the API. Users can select from a library of pre-configured AI modules or create custom "recipes" for automated anomaly detection and forecasting.; ; Who can customise: Access to customisation features is governed by Role-Based Access Control (RBAC). While all users can customise personal dashboard views, "Administrator" or "Power User" roles are required for service-wide configurations, security policy adjustments, and shared pipeline templates. This ensures that customisations remain compliant with the organization’s overarching governance and security standards.

Scaling

• Independence of resources: Independence of resources: To guarantee users are not affected by others' demand, the platform utilizes a multi-tenant architecture with logical resource isolation. High-demand tasks, such as AI model training, are processed in dedicated, auto-scaling containers to prevent performance degradation for other users. Integrated rate-limiting and "noisy neighbor" protections ensure equitable resource distribution across the entire SaaS environment. Continuous monitoring and elastic cloud hosting allow the platform to scale dynamically, maintaining consistent service levels during peak demand periods.

Analytics

• Service usage metrics: Yes
• Metrics types: The platform provides a comprehensive suite of service usage metrics accessible via the management dashboard. Key performance indicators include system uptime, API response times, and resource utilization rates. Users can monitor data throughput, the number of active AI model deployments, and storage consumption in real-time. Detailed security logs provide metrics on login attempts and policy compliance. These metrics enable buyers to track platform performance, optimize resource allocation, and ensure the service meets internal operational requirements and service level agreements.
• Reporting types: API access
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data Export & Extraction: Users maintain full ownership of their data. Extractions are performed via self-service downloads in standard formats (CSV, JSON), bulk API retrieval, or secure file transfer for large datasets.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee a target service availability of 99.9% during core business hours, excluding scheduled maintenance windows. Availability is monitored 24/7, and status updates are provided via a public-facing dashboard.; ; Service Level Agreements (SLAs):; ; Uptime Guarantee: 99.9% availability per calendar month.; ; Support Response: Critical issues are acknowledged within 1 hour during standard support hours.; ; Refunds and Credits: If we fail to meet the guaranteed level of availability, buyers are eligible for service credits. These credits are typically calculated as a percentage of the monthly subscription fee, applied to the next billing cycle. Specific credit tiers and claim procedures are detailed in the full Terms and Conditions. This ensures accountability and maintains high standards of service reliability for all public sector clients.
• Approach to resilience: The service is architected for high availability and resilience across multiple geographically redundant datacentre zones. Our infrastructure utilizes automated failover mechanisms and real-time data replication to ensure service continuity in the event of localized hardware or connectivity issues. We adhere to the government’s 2nd cloud security principle regarding asset protection and resilience. Comprehensive disaster recovery plans are regularly tested, featuring automated backups and rapid environment restoration capabilities. Further technical details regarding our specific datacentre setup and failover protocols are available upon request to maintain security.; ; Describe the level of availability you guarantee: We guarantee a target service availability of 99.9% during core business hours, excluding scheduled maintenance windows. Availability is monitored 24/7, with status updates provided via a public-facing dashboard. If we fail to meet the guaranteed levels defined in our Service Level Agreement (SLA), buyers are eligible for service credits. These credits are typically calculated as a percentage of the monthly subscription fee and applied to the next billing cycle. Specific credit tiers and claim procedures are detailed in our full Terms and Conditions.
• Outage reporting: We report outages via a real-time public dashboard. Users can also access a status API or subscribe to automated email alerts for immediate notifications regarding service degradations or critical system failures.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: We restrict access to management interfaces and support channels using a principle of least privilege. Access is only granted to authorized personnel whose roles require it, following strict identity verification. We utilize multi-factor authentication (MFA) and granular role-based access controls (RBAC) to secure all administrative entry points. All management activity is logged and subject to regular security audits to ensure compliance with our internal policies. Support channels are similarly restricted, requiring verified credentials before any technical assistance involving service configurations or client data is provided.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We maintain robust information security policies aligned with industry standards for cloud service providers. Our security reporting structure is led by a dedicated Head of Information Security who reports directly to the Board.; ; To ensure policies are strictly followed, we implement:; ; Continuous Auditing: Regular internal reviews and independent third-party assessments to validate compliance.; ; Automated Monitoring: Real-time security alerts and automated policy enforcement within the SaaS environment.; ; Mandatory Training: Regular security awareness training for all staff with access to platform infrastructure.; ; Incident Response: Standardized processes for identifying, reporting, and mitigating potential security threats.; ; These processes ensure that the platform remains secure and that all data processing activities comply with established organizational and framework standards.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration management process tracks all service components throughout their entire lifecycle using automated inventory tools. Every proposed change undergoes a rigorous assessment for potential security impact before approval. We utilize standardized version control and deployment pipelines to ensure consistency across the environment. Security impacts are evaluated by our technical team, ensuring that modifications do not compromise the platform's integrity or client data protection. Regular audits verify that all changes align with our documented security policies and framework requirements.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess potential threats through continuous automated scanning and regular independent penetration testing. Information regarding new threats is gathered from vendor security advisories, national cybersecurity databases, and industry intelligence feeds. Critical patches are deployed immediately following successful validation in our staging environment, typically within 24 to 48 hours. High and medium-priority updates are managed through our standard maintenance cycles. This proactive approach ensures the platform infrastructure remains resilient against evolving vulnerabilities while maintaining service stability for all public sector users.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We identify potential compromises through 24/7 automated log analysis and real-time security event monitoring across all service components. Upon finding a potential compromise, our security team immediately initiates an investigation following a standardized incident response plan. We respond to incidents based on their severity level; critical security events trigger immediate containment actions and stakeholder notification. Most investigations and initial responses are launched within one hour of detection. This continuous monitoring ensures that the SaaS environment remains protected against unauthorized access and malicious activity.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: We utilize pre-defined processes for common events to ensure consistent, rapid resolution of service issues. Users report incidents through our 24/7 online service desk, dedicated email support, or via telephone for critical priority cases. Following the resolution of an incident, we provide comprehensive reports detailing the root cause, actions taken, and future preventative measures. These reports are made available through the management console or sent directly to designated organizational contacts. This structured approach ensures transparency and maintains high service reliability for all public sector buyers.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 7.5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vinay@software232.com. Tell them what format you need. It will help if you say what assistive technology you use.