Omniplex Learning

Articulate 360 Learning and Development Authoring Tool from Omniplex Learning

Articulate 360 is the leading authoring tool that simplifies the creation of eLearning. By utilising AI, Articulate enables you to convert content into engaging, accessible, and memorable learning experiences. As Articulate's official UK partner, Omniplex Learning equips public sector organisations with the tools, expertise, and solutions to design effective eLearning.

Features

• Screen recording
• Team collaboration
• Easy course reviewing
• Content Library
• Fully responsive on all mobile devices
• In-built Templates
• Fully customisable in-built courses on a huge variety of subjects
• Training - live webinars and pre-recorded content
• Built-in accessibility features to help course creation
• Easy "one-click" content distribution

Benefits

• Over 9 million digital assets - all royalty free
• Templates, images, videos, icons and characters
• Quick and easy course design
• Huge variety of quizzing options for knowledge checks and certification
• Always on the latest version - updates included in subscription
• Interactive activities to engage learners
• Simple process to export to most LMS/LXP systems
• Help organisations meet accessibility requirements
• Simple for learners to access content

£730 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@omniplexlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

328218360646093

Contact

Lara McElroy
08000 850550
sales@omniplexlearning.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft PowerPoint ; Storyline 360 plugin
• Cloud deployment model: Private cloud
• Service constraints: Desktop based software only works on Windows OS; Mobile accessibility - Fully responsive on iOS and Android
• System requirements:
  • CPU-2 GHz processor or higher (32-bit or 64-bit)
  • Memory 2 GB minimum
  • Available Disk Space 1 GB minimum
  • Display 1280 x 800 screen resolution or higher
  • Multimedia. Sound-card, microphone, and webcam for recording narration and video
  • Operating System: Windows 10/11, MS OS X with Parallels Desktop
  • Operating System: VMware Fusion

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email response within 2 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: First line support from internal support team, second line from Product Experience Specialist, third line from Articulate
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Either through an onboarding call or webinar depending on how many licences purchased
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • MP4
  • DOCX
• End-of-contract data extraction: N/A
• End-of-contract process: User is no longer able to access the service

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SL, Studio, Peek, Replay desktop only
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Get started with Articulate Storyline 360 right away with an intuitive, familiar Microsoft Office (PPT style ) interface. No training required.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Extensive interface testing has been undertaken and documented. We will be happy to share this with you on request.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Articulate's infrastructure exists as a virtual environment and is therefore completely scalable. Capacity monitoring is performed to ensure that utilization of resources (including available storage) stays within acceptable limits. We also have the ability with Amazon Web Services (AWS) to quickly accommodate any additional capacity needs.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports on system health status.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Articulate 360 L&D authoring tool

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Customer data is encrypted at rest on our servers using the Advanced Encryption Standard 256 bit industry standard.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: No learner or user information is stored, other than login details for designers and admins. The eLearning content is exported for use in Learning Management Systems via the formats below.
• Data export formats: Other
• Other data export formats: SCORM/Tin Can/Word/PDF/HTML5/AICC/XLIFF
• Data import formats: Other
• Other data import formats:
  • No personal data. Digital assets such as images and videos
  • Eg JPEG, PNG, MP4
  • Microsoft Office 365

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: We apply the most advanced encryption technology publicly available to secure data. Using 256 bit TLS/SSL encryption and 2048 bit RSA public keys, Articulate encrypts data at rest and network traffic, including on payment pages, into and out of Amazon Web Services (AWS)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: We apply the most advanced encryption technology publicly available to secure data. Using 256 bit TLS/SSL encryption and 2048 bit RSA public keys, Articulate encrypts data at rest and network traffic, including on payment pages, into and out of Amazon Web Services (AWS)

Availability and resilience

• Guaranteed availability: 99.9% No refunded
• Approach to resilience: Articulate uses Amazon Web Services (AWS) as its hosting provider. Articulate 360 services are redundant across three (3) or more physically isolated and resource independent availability zones in North Virginia. This ensures that up to two data centres can go offline simultaneously while we continue to provide customers with a great experience.
• Outage reporting: Email alerts/dedicated service status website

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Articulate relies on a third-party service, Okta, as our authentication provider. Okta implements proven, common, and popular identity protocols used in both consumer-oriented web products and enterprise identity infrastructures. All traffic between clients and Okta is all TLS 1.2 encrypted (industry standard).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Access to systems must be granted only to the extent necessary to perform job responsibilities. Authentication controls must be protected from disclosure. Notification of a new hire is required prior to granting employees and contractors access to Articulate’s systems. Authentication controls must be used to verify the identity of an employee, contractors, or other third-parties before access is granted to Articulate information assets and systems. Privileged access accounts are only provided to certain Articulate team members, such as the Platform Team and the Operations Team. Terminated employee and contract worker accounts must be disabled and removed in a timely manner.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: 03/10/2022
• What the ISO/IEC 27001 doesn’t cover: All in scope
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Policies and procedures are in place in accordance to ISO27001 and Cyber Essentials Plus certification requirements.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Supplier driven change management process in place. More detail available on request.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: A monthly report is run on Omniplex on the vulnerability of the organisation. This check is run by 3rd party to identify any risks which are then catagorised into severity. Once identified, we have then a process put in place to rectify any risks at a specific agreed level to be solved with 30-days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use Microsoft endpoint management that runs weekly checks for User device and application compliance. This is reported to the Executive fortnightly and the Board on a monthly basis.
• Incident management type: Supplier-defined controls
• Incident management approach: In the event of any GDPR issues, we have an named DPO. We have software that alerts the DPO of any potential incidents that are logged. All the incidents are then actioned and any outcomes logged and reported to Executive.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our ESG Strategy and our Environmental Policy outlines our commitment to environmental sustainability and responsibility, approved by our ESG Committee and communicated to Omniplex Learning staff in August 2023.; Energy efficiency is a key pillar on our ESG Plan, and our Environmental Policy outlines our commitment to 'conserving energy through careful planning, using energy-saving features of buildings and equipment'. ; In February 2023 we moved offices, reducing 3 office units to a single office in St Albans. We completed an energy conscious fit out, installing a range of energy saving initiatives, to include sensor lights and monitor powered laptops. The wider building efficiency is continually improved and in February 2024 gas sources have been removed and wider building is now fully supplied by 100% renewable source electricity. ; We calculated our carbon footprint for the first time in 2023, covering Scope 1 and 2 emissions in line with GHG Protocol. We have migrated the majority of IT infrastructure to a cloud based operation however associated emissions (Microsoft, Azure, AWS and Google Cloud) are not yet captured. We plan to build on capturing scope 3 emissions more fully as we continue to progress our carbon reduction strategy. ; Energy data is collected and reviewed monthly with our focus on truly understanding our energy usage, and minimising usage wherever possible. Whilst we have not set a specific carbon reduction target, we are actively focused on adopting energy – efficient practices across our operation. We’ve transitioned to renewable energy sources, we have adopted energy -efficient office operations, and through a Sustainability working group, along with our ESG Committee are driving progress against our plan to tackle climate change.

  Tackling economic inequality

  Our ESG Committee considered the UN Sustainability Development Goals in October 2023, and align on a single vision ‘Quality Education’ (Goal 5). Our company Mission is, “To enable organisations and individuals to reach their full potential through exceptional digital learning” and we know that through our 3000 strong customer base, our passionate L&D teams we can have a far reaching impact across the UK. Creating new skills is at our core, partnering with our clients to help individuals grow.; Omniplex Learning recognises the national skills shortage in digital design and the limited entry routes into this career. We champion early careers and build opportunities for junior pipeline of talent within our community, and have supported the creation of the Digital Learning Apprenticeship Standards. We promote and support apprenticeships in the business where possible and engage with our local University to provide internships to local students. ; We have strengthened our charitable reach too. We engage our community in offering a discount across our portfolio of products and services for all members of the NHS, all registered charities and all universities as our standard offering. ; This year we have supported the St Albans Food Bank, Harpenden Trust, Grove Junior and Infant Schools, and recently selected a local charity “The OLLIE Foundation,” as our designated Charity for the year ahead to support their work in providing mental health training and support to local schools, alongside offering essential suicide support in emergency situations.

  Equal opportunity

  Reduce the disability employment gap and tackle workforce inequality; • Omniplex Learning recognises the far reaching impact that we can have in reducing workforce inequality through the creation of digital learning that is truly accessible.; ; • Our design team are trained in accessibility standards and our eLearning is developed with the learners needs at the forefront.; ; • Our training team are experts in creating accessible eLearning and train L&D practitioners across the UK in ‘Introduction to eLearning Accessibility Training’. We are proud to be building this capability across the UK L&D industry and will continue to champion the necessity of creating accessible learning.

  Wellbeing

  Omniplex Learning recognise the importance of physical and mental wellbeing and we are proud to invest heavily into a comprehensive Wellbeing programme and dedicated Wellbeing team. This includes: ; Private medical insurance for all staff. We offer a zero excess, ensuring that all staff can access care for even minor ailments, without incurring any cost. We see regular use of the virtual GP, physiotherapy sessions for musculoskeletal, as well as aware of significant operations and cancer healthcare claims that have positively impacted health outcomes. ; We have a strong focus on Mental health internally and recognise treatment on the NHS can be limited access, providing a barrier to accessing treatment. We provide Mental health coverage as part of the private medical insurance, including 30 days outpatient support at treatment centres. ; We also have a cashback healthcare plan, that covers the cost of everyday healthcare for visual, auditory and dental expenses, at varying levels. ; We subscribe to two Employee Assistance Programmes (EAP), offering support for all staff and their families. ; 10% of the workforce are trained in Mental Health First Aid, and collectively form our Wellbeing Champions. This group drives an inclusive culture through open conversation and delivery of an annual programme of initiatives targeted at breaking the stigma attached to mental health.; We have also rolled out monthly Wellbeing newsletters, have held Mindfulness Sessions provided by Headspace, hosted monthly Book Club meetings, pay for in office books and magazine subscriptions, as well as providing EatFruit- a weekly fruit and healthy snack subscription for the office.; One of our core values at Omniplex Learning is ‘we stand together’. We treat one another with respect and kindness, and this guiding behaviour provides a compassionate and empathetic employer response to any individual needs in the team, often going above and beyond any duty of care.

Pricing

• Price: £730 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full functionality for an agreed time period

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@omniplexlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.