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EnableIT Technologies Ltd

mondayCRM - Customer Relationship Management Platform - monday.com

mondayCRM is a customisable platform designed for efficient sales management. It streamlines your sales cycle, automates tasks, and centralises communication. Features include custom pipelines, email integration, mobile app, and lead management. Trusted by businesses across industries, it’s a flexible solution to enhance your sales process.

Features

  • Email Sync And Tracking, Log Emails, Track Leads, Receive Notifications
  • Activity Management, Track Meetings, Calls, Notes, For Comprehensive Activity Management
  • Dashboards, real time insights on on sales deals
  • Sales Forecasting, Track Deal Values, Close Probability, With Customisable Reports
  • Lead Capturing, From Website Forms, Or Manual Entry
  • Contact Management, Access And Manage Your Contacts From Anywhere
  • No Code Automations, Create Your Own Automations
  • Activity Tracking, Access Your Teams Activates In One Place
  • Mass Emails, Send Emails To Prospects And Leads In Bulk
  • Team Goals, Manage Your Teams Quota

Benefits

  • Easily Centralise And Track Communication With Your Customers
  • Keep Track Of Your Pipelines, Targets, And Team Performance
  • Seamlessly Connect All Your New And Existing Data
  • Manage Your Sales Process And Client Communications Wherever You Are
  • Create Your Own Automations To Do The Manual Work
  • 100+ Apps Built Specifically For monday.com
  • Manage Your Entire Sales Pipeline Without Switching Tabs
  • Instant Access To Past Emails And Activity On Your Phone.
  • Seamlessly Log Your Calls With An Automatic Summary Screen
  • Access All Your Team’s Activities, Like Calls And Meetings

Pricing

£17 to £55 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jbushnell@enable.services. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 2 8 2 6 6 9 0 9 0 6 8 6 1 2

Contact

EnableIT Technologies Ltd Joseph Bushnell
Telephone: 01473618980
Email: jbushnell@enable.services

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Monday.com software can only be run in the cloud by monday.com in AWS data centres.
System requirements
An active license is required for each user

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Our friendly UK Based support team are available on the phone Monday - Friday, 7.30am to 6pm. We also have strict Service Level Agreements within these times. SLA Response Times P1 Response Time: 30 mins (response), 1 hour (target fix), 1 hour (max fix) P2 Response Time: 4 hours (response), 24 hours (target fix), 40 hours (max fix) P3 Response Time: 8 hours (response), 50 hour (target fix), 70 hours (max fix)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Through extensive testing, we've developed a system to promptly notify users when a new chat becomes available. Additionally, we've implemented features to guide visitors outside of office hours, ensuring they receive appropriate assistance or information.
Onsite support
Yes, at extra cost
Support levels
We offer comprehensive support services, including Basic End User and Technical Support. Every customer benefits from a dedicated Technical Account Manager. Our in-house team of Helpdesk & Infrastructure Engineers is readily available to assist all clients. Furthermore, we conduct onsite or remote sessions to optimise your system's performance and ensure its seamless operation.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Upon engagement, you'll be paired with a dedicated project manager who ensures your system is primed for go-live, equipped with all essential functionalities. We offer comprehensive training options, including both onsite and online sessions, supplemented by detailed documentation and recorded tutorials for system navigation. Additionally, you'll have a dedicated account manager post-launch, available to address any inquiries and provide ongoing support for seamless operation.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Word Documents
  • Video
End-of-contract data extraction
A full system data snapshot is provided to customers at the termination of any service.
End-of-contract process
Various terms are available which can be discussed prior to contract agreement.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
On monday.com, our mobile app delivers a streamlined, thumb-friendly interface designed for seamless on-the-go productivity. Conversely, the desktop platform boasts a spacious, horizontal layout. Certain functions like password changes, time/date preferences, notification configurations, two-factor authentication adjustments, email integration management, and session review are desktop-exclusive due to differing platform behaviours and feature availability.
Service interface
No
User support accessibility
WCAG 2.1 A
API
Yes
What users can and can't do using the API
GraphQL structure, an alternative to REST based API's, which operates on the single URL/endpoint. The API rate limit is 10 million queries per minute.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
On monday.com, users have full control over managing custom fields, automations, and naming conventions. For additional changes such as colour schemes and functionality adjustments, users can collaborate with their dedicated account manager. Our in-house team of developers stands ready to implement these customisations, ensuring seamless integration and optimal user experience.

Scaling

Independence of resources
Continuous monitoring of performance metrics, analysis, and provisioning.

Analytics

Service usage metrics
Yes
Metrics types
Data includes metrics such as emails sent, emails opened, emails clicked, content & campaigns created, campaign interaction, points changed, contacts created, contacts qualified. This is not an exhaustive list.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Monday.com

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The exporting of data can be limited by users, roles, and teams. For example, a user can only export records assigned to them, or only admin users can export any data.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • HTML
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Create security zones using subnets, gateways and access control lists.

Availability and resilience

Guaranteed availability
Availability and contractual obligations thereof can form part of any contractual agreement.
Approach to resilience
Full-stack redundancy and multiple routes to the internet backbone.
Outage reporting
Public Dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
We use security groups and public key authentication.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The standards institution of Israel
ISO/IEC 27001 accreditation date
01/02/2018
What the ISO/IEC 27001 doesn’t cover
The certificates validity is subject to the organisation maintaining their system in accordance with SII-QCD requirements for system certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Protected By Privacy Team
  • ISO/IEC 27018 , Security techniques
  • ISO/IEC 27017:2015
  • ISO/IEC 27032:2012
  • ISO/IEC 27701:2019
  • HIPAA
  • GDPR Certified
  • SOC1 Type I Security Certification
  • SOC2 Type II security certification
  • SOC3 Type III Security Certification

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO/IEC 27018 Cyber Essentials Certified - enable.services
Information security policies and processes
This is laid out in in out 27001/13 policies under POL_SEC_0023, all incidents are record by the compliance director who reports directly to the Board of directors

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The company uses monday.com as it change request platform, any changes to any internal or external systems. The change request is made by either the customer or employee via a downloadable form which is then summited to the compliance officer who then forwards to the appropriate person. If the change is agreed then the applicant will receive an email authorising to carry out the change within a set period. All services are both internal and external are subject to the change management policy.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Both internal and external systems are continually scanned from both inside and external from secure scan points. Manual scans are carried out using the Metasploit framework carried out by the infrastructure. s Snort and Open VAS network intrusion detection vulnerability & prevention servers are also deployed which provide updates real-time. All Equipment are scanned and patched automatically from a central server, updates are applied on as soon as a possible but within 4 hours. The company subscribes to industry standard NGIPS list and rule sets which update automatic both the Snort, Open VAS, and Metasploit servers.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Both the internal and external facing ports are scanned one a week and the internal network is scanned daily. Once a month the external port are per tested and the report export and any vulnerabilities rectified. As soon as a potential compromise is found it is dealt with within 4 hours.
Incident management type
Supplier-defined controls
Incident management approach
The company has a pre-defined policy for all incidents as laid out in our 27001/13 policy document.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Enable IT is committed to ensuring that everyone employed by us has equality of opportunity open to them. We are committed to equal access to employment training, promotion and day to day management of all individuals thus ensuring that your employment is: Free from discrimination on the grounds of gender, sexual orientation, race, colour, religion or beliefs, marital status, disability, age or union status Based solely on the objective assessment of ability and job related criteria Policy Objectives Through our Equality Policy and with the support and active involvement of directors, partner’s management and employees, we will seek to: Remove barriers to equality where these are identified Treat employees, applicants, customers, business associates and other contacts with equal respect and dignity Protect employees and all internal and external contacts from any form of discrimination or harassment Responsibility Our effectiveness in creating an environment offering equal opportunities will depend on the co-operation of our people in all our locations within the group. Directors and managers have a responsibility: To make themselves familiar with the policy and behave in a manner which reflects the culture To ensure the principles are applied in all employment related situations To ensure employees are fully trained All employees have a responsibility to: Adhere to this policy when carrying out activities related to their job and behave in a manner which reflects the equality principles Directors have a responsibility to: Develop policies and practices which support an equality culture Administer the policy effectively and provide training to ensure that employees are aware of their responsibilities under the policy Monitor progress towards equal opportunities, identify issues and drive actions to overcome obstacles with partners and managers.

Pricing

Price
£17 to £55 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free two week trial
Link to free trial
https://monday.com/?utm_source=Partner&utm_campaign=enable

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jbushnell@enable.services. Tell them what format you need. It will help if you say what assistive technology you use.