NTT DATA Business Solutions (UK) Limited

NTT Data - SAP S4/HANA Cloud for Student Lifecycle Management, private edition

SAP® Student Lifecycle Management for SAP S/4HANA® is our comprehensive (admission to graduation) student information system offering.

The Student Lifecycle Management component of the SAP Higher Education & Research solution enables cost-effective management of higher education by providing functions that cover core processes of universities.

Features

  • Deliver intuitive Student apps
  • Increase Student Value for Money

Benefits

  • Manage the full Student Lifecycle effectively and efficiently
  • Boost Student Satisfaction with Higher Education Software
  • Management of student bio-demographic data
  • Effectively manage Admissions and enrollment processing
  • Enable simplified course and class registration
  • Facilitiate Class and exam scheduling
  • Automate tuition calculation and Student billing
  • Streamline Student Administration related Audit processes

Pricing

£101 to £484 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 2 8 2 9 1 3 7 2 0 7 8 4 9 9

Contact

NTT DATA Business Solutions (UK) Limited Philip Newman
Telephone: 07554555951
Email: philip.newman@nttdata.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on SAP Support Contract Type and Priority of the issue
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
First Level Support - Minor Issues and how to questions available 9/5 Second Level Support - Supports all other issues using Ticketing system HCP Support - Cloud Support 9/5, for service availability with cloud support engineer
Support available to third parties
No

Onboarding and offboarding

Getting started
Online user documentation and additional support resources are provided as part of the service subscription. Additionally, we offer an end to end enablement service- SAP Enable Now SmartStart.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Consumption of content created by Enable Now is only possible when licenced.
End-of-contract process
The system access is withdrawn, the cloud instance is decommissioned.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Content consumption is similar, however Desktop Assistant is not available.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
Yes
Description of customisation
The master author can customize SAP Enable Now interface, custom books, bubbles, text styles which can be done easily using the style editor in the SAP Enable Now Producer.

Scaling

Independence of resources
Due to load balancing architecture, we dont have any restraints on the service

Analytics

Service usage metrics
Yes
Metrics types
Quarterly User consumption reports on request
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
SAP

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
SAP Enable Now is managed by roles and permissions, based on the user roles they can have access to export features.
Data export formats
  • CSV
  • Other
Other data export formats
XLS
Data import formats
Other
Other data import formats
  • XLS
  • LDAP

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
The connection is encrypted and theres a secure certificate. HTTPS
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Standard SLA for cloud applications. Refer to SAP for details
Approach to resilience
Available on Request
Outage reporting
HCP Monitoring

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
We can enable SSO via SAML 2.0
Access restriction testing frequency
Never
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
PWC
ISO/IEC 27001 accreditation date
2nd March 2015
What the ISO/IEC 27001 doesn’t cover
https://assets.cdn.sap.com/sapcom/docs/2016/01/08b81ca2-597c-0010-82c7-eda71af511fa.pdf
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO 9001
  • ISO 27001
  • ISO 22301
  • ISO 10012
  • https://www.sap.com/corporate/en/company/quality.html

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Many certification organizations perform their inspections in accordance with various standards. Multiple auditing firms conduct audits based on national and international standards, such as ISO 27001, SOC 1 /SSAE 16 and SOC 2. The SAP data center is also audited according to these standards. Once the audit is successfully passed, the data centers receive a certificate or attestation report verifying their compliance with the respective standard. You can get an overview on SAP's certificates at the following URL: https://www.sap.com/corporate/en/company/quality.html

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change log is logging any change to components of the service.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Intrusion Detection System Monitor web traffic 24 x 7 x 365
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Predefined processes are in place. Users can easily create incidents to report any security related event.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Our company has analysed its carbon footprint and found that it emits 440 tons of carbon into the atmosphere annually. More than 70% of the emissions are due to travel in fossil-fuelled cars. Our company launched two significant initiatives to reduce its carbon footprint:
a subsidised electric car scheme where we pay employees an allowance to exchange their fossil-fuelled car for an all-electric vehicle. The approach is highly tax-efficient for the individual. In its first year, we have replaced 5% of our fleet, a trend we expect to accelerate significantly from now on; and
our “Work Where it Works” initiative allows employees to choose where they work each day, subject to customer needs. In practice, most employees want to spend most of their time working from home. This further reduces travel within our company, improves employee well-being and makes it easier for people, such as mothers with young children, to continue working for our company.
The other area we address is the use of fuel and water in our offices. Although the impact is less significant than with cars, it is still positive. We continue to pressure our landlords to use renewable energy suppliers, and two of three have committed to change to such a supplier in the coming 12 months. We discourage the use of air conditioning, except where needed in server rooms. Instead, we ask employees to open the windows if it is a warm day.
We analyse our carbon footprint annually and report our results publicly via the SECR (Streamlined Energy ad Carbon Reporting) and ESOS (Energy Savings Opportunity Scheme). WE action any recommendations from the consultancies involved in the audits.

Pricing

Price
£101 to £484 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.