SPARK TECHNOLOGY SERVICES LIMITED

Integrated Patient Engagement and Managed WiFi Platforms (SPARK Fusion® & SPARK Connect®)

SPARK Fusion® provides games, TV, magazines, nurse call, HL7 integration, meal ordering, surveys, signposting and engagement tools, it integrates effortlessly with SPARK Connect® which delivers secure, branded, filtered WiFi with rich user journeys, analytics and data capture, enabling seamless connectivity and valuable insights. Fully managed and monitored 24/7.

Features

• Managed visitor WiFi, guest WiFi, patient WiFi and Staff WiFi
• Fully custom branded Splash Pages/Captive Portals and data collection
• WiFi Guest Data Collection and Analytics Dashboards
• DNS Content Filtering and bandwidth control
• 24/7 Monitoring. UK-Based Support
• Hosting and distribution of educational content (MP4,PDF,MP3)
• Connecting patients to caregivers and family and NHS services
• Reduction of reliance on Nurse Call system & triage requests
• Integration with HIS for data management and automatic discharge
• Extensive entertainment options e.g Television, Movies, Premium Sports

Benefits

• Marketing and advertising through WiFi Splash Pages and data collection
• CMS enables content updates to improve communication and visitor engagement.
• Fully managed WiFi with remote monitoring and end user support.
• Secure, filtered WiFi ensures compliant access and protects user data.
• Analytics provide insights to improve visitor experience, operations, and engagement.
• CRM integration, data feed and API to automate engagement.
• Free entertainment, increase dwell time and enrich experience.
• Patient engagement with healthcare journey, improving outcomes
• Communicate in Trust voice, promote Trust messaging and collect information
• Managed service alleviates stress on internal IT teams

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@sparktsl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

329153355406449

Contact

Sales Team
0344 848 9555
tenders@sparktsl.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Media Services
  • Creative

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Mobile Apps, CMS Systems, clinical integration, health applications
• Cloud deployment model: Private cloud
• Service constraints: SPARK TSL requires an enterprise grade WiFi Network to provide its services over. Considerations will be made of the clients core infrastructure when designing a SPARK TSL solution but being technology agnostic in our approach gives us the freedom and flexibility to adapt to the project in hand.; The majority of our patching software and system upgrades are deployed with no impact to service. On rare occasions when an upgrade is service impacting we choose maintenance windows to minimise service impact and ensure buyers are notified well in advance via our Change Control procedure.
• System requirements:
  • Buyer is responsible for buyer's infrastructure licensing
  • Buyer to provide at its cost suitable mains power supplies
  • Buyer to ensure mains power remains connected and live 24/7
  • Buyer to provide suitable rack space if required
  • Buyer to ensure remote and physical access available as required
  • Buyer to ensure permissions granted for kit location if appropriate
  • Only Samsung and Apple tablets are supported for tablet solutions.
  • If translation required agreement with service provider required e.g. TheBigWord
  • Adequate Internet Connection
  • Gain consent for images used on the system

User support

• Email or online ticketing support: Yes
• Support response times: SPARK TSL provides 3 assurance levels to choose from. Each include telephone and email support. >90% of calls are resolved at first contact. Calls are logged on our Service Desk ticketing system and reference issued. Service levels available:; Supported: Service desk available Monday to Friday, 9am–5pm, with 24×7 service monitoring and alerting.; Assured: Service desk available 7 days a week, 8am–8pm, with 24×7 service monitoring and alerting.; Assured Plus: Service desk available 24×7, with 24×7 service monitoring and alerting.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Managed CONNECTivity is delivered as a fully managed service, with pricing based on the number of Access Points (APs) within the contract. Pricing is banded by total AP count and applied per AP per month. Assurance levels define service desk availability, monitoring, reporting, and operational engagement.; ; Three assurance levels are available:; ; Supported – from £1.17 per AP per month. Service desk available Monday to Friday, 9am–5pm, with 24×7 service monitoring and alerting, incident management, standard escalation, and basic reporting.; ; Assured – from £2.39 per AP per month. Service desk available 7 days a week, 8am–8pm, with 24×7 monitoring, incident management, standard escalation, and standard reporting.; ; Assured Plus – from £3.42 per AP per month. Service desk available 24×7, with 24×7 monitoring, incident management, standard escalation, and detailed reporting.; ; Response and resolution targets are consistent across all assurance levels. Calls are answered within an average of 60 seconds, with over 90% resolved at first contact.; ; All customers are supported by experienced cloud support engineers. For Assured Plus engagements, enhanced proactive service management is provided, including senior engineering oversight and major incident management.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The onboarding process is structured to ensure safe deployment, full compliance with governance frameworks (including DSPT, DTAC, DPIA, and local IG processes), and strong staff and end user engagement from the outset. ; SPARK TSL will provide a Sales Manager to support and deliver a general introduction to the platform and associated services, with Marketing support provided free of charge to help the customer promote the service. The User Experiance team will be involved from an early stage to discuss design options and to provide users with an introduction to reporting, User guides and marketing materials are made available for staff to provide to the end users, and training sessions over MS Teams or onsite can be organised for staff.; Users are introduced to the service through welcome videos and posters, and devices are pre-loaded with clear, intuitive menus and accessibility settings for vision, hearing, and dexterity needs. User / troubleshooting guides and FAQs are linked to on the UX Portals, and these are also available on our support portal.; A Customer Success Manager will also be assigned to the buyer to carry out regular Service Performance Reviews with a report detailing uptime/usage statistics, and to gather feedback on the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: PPTX
• End-of-contract data extraction: SPARK TSL is fully compliant with the GDPR and the Data Protection Act and keeps data as defined by law. Data reporting, removal or destruction can be fulfilled upon request. The only other context for Data Collection is for RIPA/DRIPA requests for lawful tracking.; SPARK Connect® data is accessed via SPARK Analytics. The client will be given a log in to the Dashboard where real-time data can be viewed instantly, or historic data reports extracted. Data access is managed via secure access control mechanisms which ensure only authorised personnel are allowed to view the data and all access sessions are logged for audit purposes. ; ; At the end of the contract, any account information is held for the amount of time required by HMRC and then securely overwritten. With regards to Personally Identifiable Information, the data is held for the amount of time required by the Data Controller. In the event services are no longer required buyers can export the data themselves from the analytics dashboard or send a request to support@sparktsl.com and we will securely export any data requested by the Data Controller. We hold data for one calendar month after cessation of the contract and then overwrite the data.
• End-of-contract process: If a Buyer wishes to end their agreement, 30 days written notice must be provided in line with the terms of the contract.; When the contract comes to an end, for any reason:; ; 1. SPARK TSL will stop providing the agreed Services.; 2. The Buyer must stop using any Software or Equipment provided.; 3. The Buyer must settle any outstanding payments owed to SPARK TSL.; 4. If any Equipment was supplied free of charge (as stated in the contract), the Buyer will need to return it promptly to a location specified by SPARK TSL, at the Buyer’s own cost.; 5. Any Equipment purchased by the client will remain their property.; 6. Unless otherwise requested, SPARK TSL will not reclaim this Equipment.; ; If the Buyer ends the contract early, the Buyer agrees to pay SPARK TSL:; • All remaining payments due until the end of the contract term, and; • (If applicable) SPARK TSL’s share of any Revenue that would reasonably have been earned during the Initial Period.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no fundamental differences between the mobile and desktop service.; SPARK TSL design all User Experience Portals (UX) to be completely fluid and responsive on all WiFi enabled devices and work regardless of the operating system or browser. Therefore, the SPARK TSL solution looks equally as professional and is as equally responsive on phones, tablets and laptops. ; A one-time registration process and welcome back email means returning users can be automatically reconnected and recognised and this will be the same for whatever device is being used.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users interact with SPARK Fusion® through a touchscreen bedside device, and services that require user or patient input will display an on-screen keyboard. For SPARK Connect® , enable WiFi on your device and select the appropriate SPARK TSL network from the available SSIDs. After connecting, you’ll be automatically taken to the buyer-branded User Experience (UX) registration page, which may request data capture, account login, or other authentication options. Once registration is complete, users gain internet access and are directed either to SPARK Fusion® Web or another landing page chosen by the buyer.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We haven't completed testing with users of assistive technology, however our services are tested through our QA procedure, not directly with end users as the service is tested rigorously in-house prior to production release. We have conducted testing by running an W3C accessibility automated testing tool against our products. The results informed some of the changes we made to our products (Listed below.); Our solutions are custom designed to meet each client's requirements. We encourage clients to use the following standards during the design and scoping process but this isn't always possible due to their branding guidelines or agreed design. ; ; This would include: high colour contrast - in most instances, at least 4.5:1, minimum 16px size font size with support to further scale text within browser settings, form fields have accurate labels, alt text or a similar solution is used for images that convey meaning, focus indicators when using the keyboard to tab through content, clear HTML markup to identify headings, paragraphs, and links, navigation elements are consistent throughout the site, status updates can be conveyed through a screen reader and headings are used in logical order.
• API: Yes
• What users can and can't do using the API: The SPARK API is a resource rich, proven interface to the SPARK Connect® Platform that allows developers to create complex, intuitive, well-designed WiFi on-boarding/analytics services. Buyers can develop and host their own user experiences in their own environment using their own developers for true flexibility to stay ahead in innovative WiFi applications.; ; Three key concepts make up the bulk of the API’s usage. Hotspot Is the wireless enabled area onto which subscribers can connect sessions. Subscriber: End user access account, optionally contains a username and password. Session: The active connection of a device onto the network, with a direct relationship to a subscriber; Whilst SPARK has its own in-built portal logic, it may not be exactly what the buyer requires so using the API allows for a fast time to market for new and innovative WiFi applications.; ; The API is a level3 compliant REST interface, supporting a wide range of HTTP verbs that can manipulate service Resources.; The API supports JSON. ; ; Each user is subject to role-based security. In order to access the API directly a user must have an API-enabled login. Each login has a role, which can be customised to control virtually every possible aspect of the API.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: SPARK Connect® is a fully flexible and configurable platform. From the outset SPARK TSL works collaboratively with the buyer to design a WiFi solution that meets their exact requirements. The User Experience (UX) is tailored and branded to the buyer’s specifications, including the user journey and data collection preferences.; ; A Functional Specification document and a full set of visuals are provided for buyer approval before implementation. The buyer can customise the UX Portal design and choose from a wealth of User Journeys. These include One Click, Data Click, Email Validation, and Dual User Journeys within a single portal. Landing Page (post-registration redirect) can be set to meet the buyer's requirements (e.g. the buyer’s website or a custom-built page with advertisements). The buyer also defines the content filtering, data collection (accessed and exported via the SPARK Analytics platform), data feed and third-party integrations to be deployed. ; ; UX design elements can be customised either by the buyer through the Image Management Platform - such as updating images or banners. Further changes can be requested as part of the managed service by requesting through SPARK TSL directly. ; ; Users of Fusion are able to customise the UI to requirements, that involves text size, colours.

Scaling

• Independence of resources: SPARK Fusion® ensures minimal bandwidth is required to run the service by caching specific informtion in the application and with high bitrate content we broadcast locally to avoid excessive bandwidth use.; ; The SPARK Connect® Platform intelligently manages network bandwidth at the authentication layer to ensure fair, consistent connectivity for every user. Sessions are controlled through agreed bandwidth limits, preventing individuals from consuming excessive resources. Bandwidth can be customised for user groups—staff, patients, visitors, or premium users—supporting organisational priorities.; ; The cloud-based platform manages authentication, analytics, and user experience, automatically scaling in real-time to maintain performance and reliability as network demand fluctuates.

Analytics

• Service usage metrics: Yes
• Metrics types: SPARK Fusion® usage statistics and interactions with content is logged and available. Survey completions and requests are logged and provided upon agreed timescales.; SPARK Connect® Analytics provides detailed insights into WiFi performance through a secure MFA Dashboard, tracking registrations, device sessions, data usage, and device details. Sign-up reports include names, emails, and marketing preferences, with CSV export for deeper analysis, and date or UX/network filters support targeted reporting. An optional data feed can be configured to provide a single, unified view within your existing CRM. Additional metrics—such as service desk activity, content filtering, and uptime—are shared during periodic service reviews.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Other
• Other data at rest protection approach: SPARK TSL gleans, processes and enriches data on demand, however the data remains yours and logically segregated within our cloud solution. ; ; SPARK TSL buyer data is held securely behind enterprise level security in our cloud and at rest is encrypted using 256-bit Advanced Encryption Standard (AES).; SPARK TSL also use Secure Sockets Layer (SSL)/Transport Layer Security (TLS) to protect data in transit between applications and our servers.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: For Connect, data can be accessed and exported via SPARK Analytics by the buyer, not the end users. Access is managed via secure control mechanisms which ensure only authorised personnel are allowed to view or extract data, with all sessions being logged for audit purposes. MFA is enabled by default.; ; For both Connect and Fusion, buyers can request their data to be sent to them securely by emailing support@sparktsl.com, Data is held and stored securely for the duration of the contract and can be requested up to one month following the date of contract termination.
• Data export formats:
  • CSV
  • Other
• Other data export formats: .PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PNG

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: SPARK TSL has extensive experience in providing both public and professional networks and in ensuring security standards are adhered to.; All guest networks operate on their own isolated layer 2 networks to ensure complete traffic separation. Layer 2 client isolation is also configured to ensure wireless devices cannot inter-connect unless provisioned.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: SPARK Connect® delivers secure, end-to-end management of the wireless network using enterprise-grade protection, including a stateful firewall that permits only authorised traffic. When SPARK TSL provides the wireless infrastructure, SSIDs support seamless roaming, strong encryption, and optional 802.1x authentication to ensure only approved users and devices gain access. Network segmentation via VLANs further isolates public and corporate environments to maintain data integrity. SPARK Fusion® complements this with industry-standard security, encrypting all data with 256-bit encryption and enforcing TLS 1.2+ for secure HTTPS connections.

Availability and resilience

• Guaranteed availability: The core SPARK Managed Service Platform has a targeted availability level of >99.95%. Whilst we don’t guarantee a faultless service our Network Monitoring System is in place 24/7/365 days a year and will generate alerts to our Service Desk team. This ensures any issues are highlighted, investigated and dealt with promptly. Our built-in escalation process means that any service impacting issue that cannot be resolved by Service Desk personnel can be raised with a senior engineer in our Network Operations team.; Our SLA has strict response and target resolution times for all incidents:; Priority 1 - Total loss of service - 30 Minutes response - 1 Day resolution.; Priority 2 - Major service degradation - Same Day response - 1 Day resolution.; Priority 3 - Service Requests & minor / cosmetic faults - Next Business Day response - 5 Business Days resolution.; Refunds are not offered as the service is free of charge for end users, however we will action them for premium services, should the buyer choose to provide this option, for anyone who has paid to use this service and not received it.
• Approach to resilience: The core SPARK Managed Service Platform is hosted on a highly resilient platform with several levels of redundancy shared across multiple data centres. Further information is available on request.
• Outage reporting: All SPARK TSL services are monitored 24/7 by the SPARK Network Monitoring System (NMS). The system will record service availability metrics such as system uptime with a detailed audit trail for historical analysis. This will form the basis for performance-related measures and reviews. When this system detects an unusual event it alerts the SPARK TSL Support Teams via direct visual alerts, email and SMS text messages. SPARK TSL will then call the nominated technical buyer contact via telephone and email follow up if a telephone is unavailable. In addition, critical alerts are posted automatically to the 24/7 service desk tool called Zendesk™ and a case is created for immediate escalation. An API is available for further integration if required. A buyer dashboard facility is available if required. The SPARK managed service platform is at the centre of the SPARK TSL solution. This is a highly available platform with an availability score of >99.95%. As such, the risk of service outage as a result of the SPARK managed service is very low and would be measured in minutes.; Planned maintenance outages that affect users will be communicated in advance and displayed on the user experience portal with 10 days notice given.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: SPARK TSL supports multiple authentication methods depending on the selected service configuration. For Connect, users authenticate via captive portal after connecting to the WiFi SSID. Options include One Click access (acceptance of terms only), data capture forms, email validation, username and password accounts, pay-to-use access, or a templated portal using a standardised configuration. Dual portal configurations allow separate journeys for different user groups (for example staff and guests). Device identifiers are logged in line with the data retention policy.; Fusion users authenticate through managed bedside devices, with access controlled by device configuration and user context rather than individual user credentials.
• Access restrictions in management interfaces and support channels: Physical and logical access to all areas and platforms is restricted. SPARK TSL employ a restrict-all security lock down policy. This means that each user only has access to areas essential to their work, both geographically and on the network. User Privilege access is defined roles and authorised by Directors. SPARK TSL can also lock down access by IP address where appropriate.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: 1. IASME (Information Assurance for Small and Medium Enterprises) Cyber Essentials.; 2. Data Security and Protection Toolkit.; 3. DTAC Framework.; 4. GDPR.; 5. Working towards 27701:2025.
• Information security policies and processes: SPARK TSL has a comprehensive internal Information Security Policy which covers all data processed and housed through the physical and virtual infrastructure. This policy gives insight into SPARK TSL's processes regarding the physical security of facilities, Disaster Recovery, Password Requirements, Physical Access, Removable Media, Media Destruction, Environmental Hardening, Patches and Updates, Software Development and Transmission of Data. This is not an exhaustive list of topics.; ; These policies are owned and developed by the SPARK TSL Technology team which is responsible for security at SPARK TSL, with close partnership with the Operations Team and Management. The Tech team in turn report to Senior Management and Board members in order to ensure that these policies are adhered to and that any changes to these practices are measured and controlled.; ; All policies are communicated to all staff. The Technology team has the full backing of the senior management team.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: SPARK TSL operates a structured configuration and change control process as part of its ISO 9001 Quality Management System. This incorporates Change Request forms that need approval by client and a senior manager at SPARK TSL before changes are approved. Changes are tested in a staging environment before being released to production in an agreed maintenance window. At the detailed level all changes are assessed for potential security implications as part of the controlled development process. All changes are tracked throughout their lifetime in a change log and can be rolled back if required.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SPARK TSL employs a comprehensive suite of security tools to monitor, identify and assess vulnerabilities. ; ; We review and prioritise each vulnerability periodically. Critical vulnerabilities are patched within 14 days of release of fix. ; ; Non critical vulnerabilities are patched as soon as feasible. ; ; Patches are always tested against our testing environment prior release to production. ; ; Our prime source of information is Rapid 7, CrowdStrike, and subscribed sources.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use best in class protective monitoring tool incorporating identification of known malware, machine learning for unknown malware, exploit blocking and advanced Indicator of Attack (IOA) behavioral techniques.; We have a fully documented Incident Handling Procedure for all potential compromises which follows the Prepare, Detection, Contain, Eradicate, Recovery, Report, Remediate cycle controlled by a Security Incident Response Team.; Incidents are responded to as soon as possible and through the quickest means possible to ensure swift evaluation, investigation, eradication and resolution is achieved.
• Incident management type: Supplier-defined controls
• Incident management approach: SPARK TSL operates a structured Incident Management process as part of its ISO 9001 Quality Management System. This incorporates recording, designation, prioritising and processing incidents following ITIL best-practice standards. ; Users can report incidents using the 24/7 helpdesk service, via email, telephone and live chat. This creates a case in the service desk where subsequent actions will be logged for traceability. ; Incidents that meet predefined criteria will be defined as Major Incidents and a separate process followed. ; Incident Reports are compiled upon request and are distributed to the customer via email and also circulated internally to the relevant parties.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Monday 17 March 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation
• ISO 9001 accreditation date: Monday 17 March 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications:
  • DSPT
  • DTAC
  • Clinical Risk Report

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@sparktsl.com. Tell them what format you need. It will help if you say what assistive technology you use.