Core

Microsoft N365 Migration Professional Services and Support - CoreGov

Core have migrated over 250,000 mailboxes to Office365 via hybrid and managed migrations. Using this deep experience we’ll help you to consume N365 Own tenant or Shared Tenant solutions though a range of workshops, design, implementation and migration, upskilling your internal teams as part of the process.

Features

  • Deep experience from migrating over 250,000 mailboxes into Exchange Online
  • Established migration methodologies for hybrid and cut over migrations
  • Experience of working in on-premise, hosted or cloud-based source environments
  • We can migrate from any source email system to N365
  • We can migrate PST's into mailboxes or direct to archive
  • We can user home drive files to OneDrive for Business
  • Ongoing N65 support available from our managed service department

Benefits

  • Faster migration means better consumption of your N365 investment
  • Better user-experiences during the migration mean better uptake of N365
  • Drop-in sessions so your end-users get trained on N365
  • We help walk your project manager through the migration process

Pricing

£875 to £1,425 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at webenquiry@core.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 2 9 4 9 3 0 6 7 0 1 9 8 3 5

Contact

Core Paul Saer
Telephone: +44 (0) 207 626 0516
Email: webenquiry@core.co.uk

Planning

Planning service
Yes
How the planning service works
Core use an approach based on the PRINCE2 or Agile project methodology depending on the project (or a variant of both). That is clearly defined phases with sign off occurring at the end of each phase before the next phase is able to start. This ensures all documentation is reviewed and approved before anything is implemented.

The planning, discovery and assessment period that is designed to envision the senior management and senior technical resource of the future deployment options and limitations.
• Initiation workshop to cover off business requirements and to discuss environment discovery.
• Creation and approval of Deployment Task lists.
• Phase end workshop to verify discovery information, discuss and sign off of the planning documents.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Office 365

Training

Training service provided
Yes
How the training service works
Office 365 and Windows 10 online training can be provided through Core along with live instructor access as well. We also run weekly adhoc training sessions.
Training is tied to specific services
Yes
Services the training service works with
  • Office 365
  • Windows 10

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Core use Quest Migration Manager to minimise the impact on the production environment, Migration Manager employs an efficient, distributed, multi-agent architecture. Agents distributed across the network transfer data directly from the source to the target servers. All data is compressed and only changes are sent during the subsequent synchronisations.

Centralised control -
The whole migration project is controlled from the central Migration Manager console. And you can easily monitor the migration with the Statistics Web console, which you can deploy in your intranet, so you will spot any problems quickly.

Hybrid
If a standard Hybrid model is more suitable then Core will offer this as the migration service. Mainly it comes down to whether we can easily make changes to the source environment. If this is difficult to achieve then we will opt for Quest.
Setup or migration service is for specific cloud services
Yes
List of supported services
Office 365

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
At the end of each stage of the migration planning, design and implementation phases Core will swap out the consultant who performed the work for a new consultant in order to QA the deliverables.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Core have a 24/7 support desk, providing support for Office 365, Microsoft Secure Productive Enterprise, Windows 10 and mobile devices.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are dependent on the request raised. For Managed Services tickets, the response times for different request types are listed in the Service Description document.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
See rate card. Depending on chosen products and services.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Quest Software, One Identity, Beezy.

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyds Register
ISO/IEC 27001 accreditation date
15/04/2020
What the ISO/IEC 27001 doesn’t cover
Not Applicable
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
15/06/2020
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The CSA Star certification covers Microsoft Azure, Microsoft 365, Microsoft Dynamics 365 and Microsoft Dynamics CRM Online. Services not delivered on these platforms are excluded from CSA Star certification.

Please note - this applies to OWN tenant options only, for Shared Tenant please refer to NHS Digital.
PCI certification
Yes
Who accredited the PCI DSS certification
Coalfire Systems Inc
PCI DSS accreditation date
29/07/2021
What the PCI DSS doesn’t cover
PCI DSS Certification is specifically for Microsoft 365 and Microsoft Azure hosted services, including OneDrive for Business and SharePoint Online. Services not delivered on these platforms are excluded from PCI DSS certification.

Please note - this applies to OWN tenant deployments only, for shared tenant please contact NHS Digital.
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

All Core solutions are hosted in the Microsoft Cloud platform, which is currently 79-93% more energy efficient than a traditional on premise datacentre. Currently over 60% of energy used in Microsoft Cloud datacentres is renewable, Microsoft have pledged to be carbon negative by 2030.

Core runs no on premises IT infrastructure and all internal services are cloud-based, ensuring that all service compute is done using high efficiency hardware and powered by renewable energy. It reduces the demand for mined precious materials, manufacturing and road transportation impacts associated with acquiring and receiving private infrastructure, as well as overall energy consumption inefficiencies of running infrastructure that may not be being optimally utilised.

Core advocates and supports the adoption of Hybrid Working to reduce unnecessary travel and associated emissions, reduce our corporate office footprint and support flexible working practices for our teams.

All Core staff are issued with modern Energy Star rated laptop devices which typically consume 2/3 less electrical power than desktop computers. 95% of Core staff work remotely on any given day, reducing the overall load on public transport infrastructure, helping to reduce overall emissions.

In addition to the above, Core is also taking steps to reduce the environmental impact of our hybrid working operations.

In early 2022, we completed an audit of all end user devices in use across the company and calculated the carbon footprint generated as they are used to deliver our business outcomes, and we are currently developing a program to not only offset this in a properly accredited scheme, but to provide offerings to support our customers and partners to be able to easily do the same.

Microsoft, with their commitment to reaching net zero emissions by 2030, will enable Core to become a net zero emissions organisation in the same timeframe.
Covid-19 recovery

Covid-19 recovery

Core changed our operational policies to protect our staff during the Covid 19 pandemic, and to help our customers to continue to build and develop services to support a hybrid workforce.

We provide solutions to help customers make the most of remote working, including the ability to support and manage services without having to travel to specific office locations. However, these solutions also seamlessly enable users to work in the office environment too.

This includes full collaboration and communication solutions and employee wellbeing platforms to ensure that staff are supported and included, regardless of their location.

Our solutions will help customers to continue to work with no impact on user productivity in the event of a future wave of Covid-19 causing health concerns or impacting travel or office attendance capability, such as lockdown or if a member of staff tests positive for Covid-19.
Tackling economic inequality

Tackling economic inequality

Core is a London Living Wage accredited employer, ensuring that our staff members are able to live and thrive in their life outside of work (Decent work and Economic Growth)
We are an inclusive employer, hiring people based on their talents and capabilities, regardless of any other factors (Gender Equality and Reduced Inequalities)
Core hires new entrants to the employee marketplace where possible, such as graduates, then trains and develops them to start their IT career journey with Core, building skills and experience (Decent work and Economic Growth)
Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities)
Core is continually hiring staff as our business grows and develops. We currently have open roles in both London and Gdansk, and every new contract, such as this one, secures existing employment and presents opportunities for us to continue to grow our team. (Decent work and Economic Growth)
Core funds training and development of all staff and encourages involvement in programmes that enable us to continuously develop our technical acumen. (Decent work and Economic Growth)
Every employee at Core has a vested stake in our business success, all qualifying post probationary employees participate in an Enterprise Management Incentive where they have an equity stake in the Core business (Decent work and Economic Growth)
Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing)
Every member of permanent staff is enrolled in the company’s Pension Scheme (Decent work and Economic Growth)
Equal opportunity

Equal opportunity

We are an inclusive employer, hiring people based on their talents and capabilities, regardless of any other factors (Gender Equality and Reduced Inequalities)
Core hires new entrants to the employee marketplace where possible, such as graduates, then trains and develops them to start their IT career journey with Core, building skills and experience (Decent work and Economic Growth)
Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities)
Core funds training and development of all staff and encourages involvement in programmes that enable us to continuously develop our technical acumen. (Decent work and Economic Growth)
Every employee at Core has a vested stake in our business success, all qualifying post probationary employees participate in an Enterprise Management Incentive where they have an equity stake in the Core business (Decent work and Economic Growth)
Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing)
Every member of permanent staff is enrolled in the company’s Pension Scheme (Decent work and Economic Growth)
Wellbeing

Wellbeing

All Core permanent staff are entitled to 25 days annual leave per year, plus Public Holidays.
Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities)
Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing)
Core conducts frequent Employee surveys, collecting feedback from our team on how the business can adapt or improve, internally or externally. We get good engagement from this process and all employee feedback is reviewed, discussed and implemented where appropriate. (Good health and Wellbeing)

Pricing

Price
£875 to £1,425 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at webenquiry@core.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.