Softcat Limited
Cloud Gateway Support Services
Cloud Gateway provides cloud, networking, security support services that can assist your organisation conceptualise and deliver a digital transformation strategy. From network and infrastructure reviews, to architectural workshop sessions - our team of professionals can help you to put together network and cyber security solutions that facilitate your cloud journey.
Features
- Network architecture audit and review
- Cloud migration, planning & strategy
- Technical workshop sessions
- Technical Assurance Network architecture design services
- Technical Product Selection
- Security review and policy configuration
- HSCN and PSN connectivity services
- Digital Transformation and requirements gathering
Benefits
- Access industry professionals, in cloud networking and security disciplines
- Get help connecting to the HSCN and PSN
- Identify unsupported or expiring equipment, and shadow IT
- Get extra help to onboard and configure your SASE solution
- Microsoft and AWS Partners
- Conform with Internet First and Cloud First directives
- Reduce operational risk and running costs
- Enable choice and pace of change for your cloud strategy
- Keeping up with networking trends and technologies
Pricing
£500 a unit
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
3 2 9 5 0 9 8 4 3 7 8 3 8 7 3
Contact
Softcat Limited
Charles Harrison
Telephone: 01628 403403
Email: psitq@softcat.com
Planning
- Planning service
- Yes
- How the planning service works
- Cloud Gateway offers planning services that can be used in conjunction with a SASE platform deployment, or in isolation on a consultancy basis. We do not limit our support services to specific vendor or technology solutions, including our own, as we understand you may be considering a range of options for your organisation. Cloud Gateway can provide flexible planning support, specific to your requirements for activities including, but not limited to, digital transformation, cloud migration, network and security reviews. This could be anything from high-level strategic guidance, to detailed technical workshop sessions, or a full review of legacy network infrastructure. If you decide to use our SASE platform to facilitate these changes, we will engage with you throughout the pre-sales process to design, build and manage your bespoke platform. We work with a number of government organisations, helping them to deploy cloud workloads whilst maintaining connectivity back to their legacy estate, and to other networks such as the PSN and HSCN.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We offer support with cloud migration and transition from legacy infrastructure to internet-based services. Our team of experts can advise on a number of considerations including resilience, security and latency. Whether we engage with you to consult, or to deploy our SASE platform, our goal is to enable seamless integration of cloud services into your network.
Our SASE platform provides network connectivity between multiple clouds, your sites, data centres and remote users. It also comes equipped with a security suite that protects your cloud and traditional network traffic from a central enforcement point.
The platform not only supports your requirement to migrate and transform today, but is flexible, scalable and versatile to help deliver your future requirements too. A strong Digital Foundation delivers increased control over the technologies and vendors being utilised to power the digitalisation of your business.
Our team of network and security specialists ensure your organisation is future-proofed against the evolving digital and security landscape. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Our technology team specialise in a range of networking disciplines, from initial architecture design, to optimisation of existing estates, particularly in the context of launching and moving applications in cloud.
With customers in government, financial and health sectors, we understand the importance in not only knitting together a network sprawl, but refining the traffic patterns to ensure performance and security is maximised before, during and after migration.
Our SASE platform is deployed at the heart of your network ecosystem to monitor your traffic performance and security. From this central enforcement point, we can measure the performance of your network endpoints, wherever they may be located (in cloud or on premise). As a cloud-native solution, our platform is built to scale automatically and without boundary, with resilience at its core.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
-
Cloud Gateway offer fully managed support of the Services we provide via our Service Desk and teams of specialists.
Services Supported:
Cloud Connectivity
Enterprise Connect: RAS, Site & Data Centre Connectivity
Managed WAN Services
PSN and HSCN Connectivity
Firewall-as-a-Service (FWaaS) and ZTNA
Secure Web Gateway (SWG) and Proxy
Web Application Firewall (WAF)
Core Connect & Transit-Only Connectivity
My Cloud Gateway Portal
FTPS and FTP VPN Access services
Support Overview:
Standard support in business hours (Mon-Fri 09:00-17:30 excl Bank Holidays). SLA provided. Priority 1 incident response within 1 hour, resolution within 4 hours.
Premier support 24x7x365. SLA provided. Priority 1 incident response within 15 mins, resolution within 2 hours. Monthly Service reports and review meetings.
5 days onboarding support included.
All customers receive access to the My Cloud Gateway portal which provides visibility of your network and security ecosystem including:
- Dashboard
- Network connectivity status
- Licence utilisation data
- Bandwidth usage
- Firewall policy information if applicable
- Support / Ticket management
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- SLA defined response times dependent on severity/priority. Typical response time is as little as 15 minutes User can manage status and priority of support tickets.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Standard support in business hours (Mon-Fri 09:00-17:30 excl Bank Holidays). SLA provided. Priority 1 incident response within 1 hour, resolution within 4 hours.
Premier support 24x7x365. SLA provided. Priority 1 incident response within 15 mins, resolution within 2 hours. Monthly Service reports and review meetings.
5 days onboarding support included.
All customers receive access to the My Cloud Gateway portal which provides visibility of your network and security ecosystem including: - Dashboard - Network connectivity status - Licence utilisation data - Bandwidth usage - Firewall policy information if applicable - Support / Ticket management
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Cloud Gateway
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 21/03/2024
- What the ISO/IEC 27001 doesn’t cover
- Nothing is not covered. Our accreditation covers the provision of networking and security services for the public and private sector within the United Kingdom and internationally.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Coalfire Systems Inc.
- PCI DSS accreditation date
- 03/01/2024
- What the PCI DSS doesn’t cover
- The certification is achieved by our single card-payment processing vendor, Stripe. We do not process card payments any other way. Stripe are a level 1 PCI DSS compliant organisation and independently verified by Coalfire Systems Inc., as per their Attestation of Compliance
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.
We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals.
We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.
At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.
In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.Tackling economic inequality
As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.
We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.
We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds.
We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.
For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.
We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.
Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.Equal opportunity
Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.
Softcat supports diversity and inclusion through various networks including:
- Supporting Women in Business (SWIB)
- The Ethnic and Cultural Network
- The Pride Network
- The Family Network
- The Empowering Disability and Neurodiversity Network (EDN)
- The Faith at Work Network
- Armed Forces & Veterans Network
These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.
Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally.
Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive.
Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.Wellbeing
At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.
Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause.
Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.
Pricing
- Price
- £500 a unit
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at psitq@softcat.com.
Tell them what format you need. It will help if you say what assistive technology you use.