Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Malikshaw Limited

Digital Support Services

Malikshaw provides a range of Digital services in support of the Government Digital by Default Agenda. Our staff have worked on an array of leading edge government digital projects and so will be able to support the specification, design, development, implementation, testing and support of transformational digital services.

Features

  • Cloud Specialists
  • Independent advice and guidance
  • Tailoring solutions to your requirements and business need
  • Onsite and offsite delivery
  • Effective Account and service management
  • Cloud planning, design, migration and implementation services
  • Unique performance based managed digital support service

Benefits

  • Flexible
  • Agile
  • Tailored
  • Scaleable
  • Cost effective and flexible pricing
  • Knowledge and skills transfer
  • Unique performance based managed digital support service

Pricing

£300 to £1,800 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.shaw@malikshaw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 2 9 6 7 5 4 0 9 1 8 1 4 1 6

Contact

Malikshaw Limited Rob Shaw
Telephone: 0870 042 1430
Email: rob.shaw@malikshaw.com

Planning

Planning service
Yes
How the planning service works
We work closely with Buyers to carry out a situational analysis to determine their true starting point. We then gather a complete understanding of the requirements and pull together a detailed options appraisal using our technical experts. After helping the Buyer to evaluate and select the appropriate solutions we will develop a detailed implementation plan and support the client throughout the delivery process. This will include Agile project management and technical implementation support.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We have an experienced training team that can design and deliver training solutions for a variety of Digital solutions on a range of platforms.
From foundational concepts and skills to emerging technologies and platforms, our Cloud Computing expertss cover the full range of areas to build and strengthen a Buyers cloud knowledge.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our services helps buyers review, assess and evaluate whether the Cloud is an appropriate solution and, if so, how they should approach transitioning into a Cloud environment. Equally, with Cloud services evolving rapidly, the same assessment process can help determine the most appropriate Cloud hosting solution and whether there is a benefit in migrating between environments.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We can help Buyers through the entire testing and QA process. This ranges from developing test strategies and test scope definition, desiging and implementing automated test scripts, performing load definition and supervising Senior and Junior Test Engineers. All of our test and QA activities are carried out within an agile development environment with involvement throughout in agile ceremonies, including daily scrum, retrospectives and story pointing.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We work closely with our Buyers to determine the support they require for the services they have selected. We are able to design and develop appropriate support solutions which we will either deliver ourselves or recommend 3rd parties to deliver, whichever is the most appropriate for the situation.

Service scope

Service constraints
We are able to work nationally both on and off site and do not identify any particular constraints.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
We agree a support level according to the clients requirements.

We can offer 1st, 2nd and 3rd line support.

We also offer high, medium and low priority options which can be reflected in agreed pricing levels.

We agree unit pricing based on day or part day units, typically.

We will allocate an Account Manager and then additional support staff as required for the solution.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Malikshaw has in place a business strategy that delivers on our Net Zero commitments

Tackling economic inequality

Malikshaw has in place a business strategy that tackles economic inequality across our workforce and within the local community.

Equal opportunity

Malikshaw has in place a business strategy that tackles equal opportunity.

Wellbeing

Malikshaw has in place a business strategy that tackles staff and workforce wellbeing.

Pricing

Price
£300 to £1,800 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.shaw@malikshaw.com. Tell them what format you need. It will help if you say what assistive technology you use.