Digital Support Services
Malikshaw provides a range of Digital services in support of the Government Digital by Default Agenda. Our staff have worked on an array of leading edge government digital projects and so will be able to support the specification, design, development, implementation, testing and support of transformational digital services.
Features
- Cloud Specialists
- Independent advice and guidance
- Tailoring solutions to your requirements and business need
- Onsite and offsite delivery
- Effective Account and service management
- Cloud planning, design, migration and implementation services
- Unique performance based managed digital support service
Benefits
- Flexible
- Agile
- Tailored
- Scaleable
- Cost effective and flexible pricing
- Knowledge and skills transfer
- Unique performance based managed digital support service
Pricing
£300 to £1,800 a unit a day
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 2 9 6 7 5 4 0 9 1 8 1 4 1 6
Contact
Malikshaw Limited
Rob Shaw
Telephone: 0870 042 1430
Email: rob.shaw@malikshaw.com
Planning
- Planning service
- Yes
- How the planning service works
- We work closely with Buyers to carry out a situational analysis to determine their true starting point. We then gather a complete understanding of the requirements and pull together a detailed options appraisal using our technical experts. After helping the Buyer to evaluate and select the appropriate solutions we will develop a detailed implementation plan and support the client throughout the delivery process. This will include Agile project management and technical implementation support.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
We have an experienced training team that can design and deliver training solutions for a variety of Digital solutions on a range of platforms.
From foundational concepts and skills to emerging technologies and platforms, our Cloud Computing expertss cover the full range of areas to build and strengthen a Buyers cloud knowledge. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our services helps buyers review, assess and evaluate whether the Cloud is an appropriate solution and, if so, how they should approach transitioning into a Cloud environment. Equally, with Cloud services evolving rapidly, the same assessment process can help determine the most appropriate Cloud hosting solution and whether there is a benefit in migrating between environments.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We can help Buyers through the entire testing and QA process. This ranges from developing test strategies and test scope definition, desiging and implementing automated test scripts, performing load definition and supervising Senior and Junior Test Engineers. All of our test and QA activities are carried out within an agile development environment with involvement throughout in agile ceremonies, including daily scrum, retrospectives and story pointing.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Cyber security consultancy
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We work closely with our Buyers to determine the support they require for the services they have selected. We are able to design and develop appropriate support solutions which we will either deliver ourselves or recommend 3rd parties to deliver, whichever is the most appropriate for the situation.
Service scope
- Service constraints
- We are able to work nationally both on and off site and do not identify any particular constraints.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
-
We agree a support level according to the clients requirements.
We can offer 1st, 2nd and 3rd line support.
We also offer high, medium and low priority options which can be reflected in agreed pricing levels.
We agree unit pricing based on day or part day units, typically.
We will allocate an Account Manager and then additional support staff as required for the solution.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Malikshaw has in place a business strategy that delivers on our Net Zero commitmentsTackling economic inequality
Malikshaw has in place a business strategy that tackles economic inequality across our workforce and within the local community.Equal opportunity
Malikshaw has in place a business strategy that tackles equal opportunity.Wellbeing
Malikshaw has in place a business strategy that tackles staff and workforce wellbeing.
Pricing
- Price
- £300 to £1,800 a unit a day
- Discount for educational organisations
- Yes