SCRUMCONNECT LIMITED

UCD function as a service

UCD Function as a Service transforms digital interfaces by prioritizing end-user needs for usability and satisfaction. Our comprehensive suite offers persona creation, usability testing, and ongoing design refinements based on solid user feedback, ensuring your product excels in every user interaction.

Features

• Develops personas for targeted, effective user experience design.
• Conducts usability tests to refine and perfect interfaces.
• Ensures products meet international accessibility compliance standards.
• Utilizes iterative feedback to enhance design continuously.
• Maps user journeys for optimal product interaction.
• Integrates user feedback directly into the design process.
• Focuses on user satisfaction in every design element.
• Adapts designs to evolving user needs and preferences.
• Promotes inclusive user experiences through universal design principles.
• Supports product scalability with adaptable, user-focused features.

Benefits

• Increases user engagement through intuitive, well-crafted design interfaces
• Expands market reach with fully accessible product features.
• Boosts user satisfaction and loyalty with thoughtful designs
• Decreases need for costly redesigns with proactive iterations
• Ensures legal compliance in accessibility across global markets
• Supports robust growth with effective scalability solutions.
• Enhances user interaction with optimized navigation paths.
• Gathers actionable insights through continuous user feedback integration.
• Builds trust with user-tested, approved design elements.
• Supports business growth with superior user experience strategies

£250 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at praveen@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

329700383302520

Contact

Praveen Karadiguddi
07896206904
praveen@scrumconnect.com

Planning

• Planning service: Yes
• How the planning service works: Planning for UCD Function as a Service begins with a strategic assessment to understand the specific user base and business goals of the client. We conduct stakeholder interviews to gather insights on desired outcomes and user needs. This phase also involves creating initial user personas and mapping out user journeys to identify critical touchpoints. A comprehensive plan is developed to outline the scope, schedule, and milestones for user studies, design iterations, and integration phases. Collaboration tools and communication plans are established to facilitate ongoing interaction between design teams and stakeholders. By the end of the planning stage, a detailed blueprint for delivering a user-centered design process is laid out, ensuring all efforts are aligned to enhance user experience and engagement effectively.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training is a critical component of UCD Function as a Service, designed to empower client teams to maintain and evolve their user-centered designs. Training sessions cover best practices in user research, persona development, usability testing, and accessibility compliance. We provide comprehensive materials and hands-on workshops that illustrate effective methods for gathering and incorporating user feedback into design processes. Advanced training includes the use of analytical tools to interpret user data and make informed design decisions. Ongoing support and refresher courses are offered to ensure that client teams are proficient in applying user-centered design principles to continually enhance product usability and user satisfaction
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The setup for UCD Function as a Service involves establishing the necessary infrastructure to support user research and design iterations. This includes setting up secure environments for data collection and analysis, configuring user testing platforms, and preparing design tools and software. Migration involves transitioning existing user data and digital assets into our systems for in-depth analysis and integration. We ensure that all user information is handled with strict confidentiality and compliance with data protection regulations. The setup also includes training client teams on the new tools and workflows to ensure seamless adoption. With a robust setup in place, our team is prepared to capture accurate user insights and translate them into impactful design improvements.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance in UCD Function as a Service focuses on ensuring that all designs and interfaces meet the highest standards of usability and accessibility. Our QA process includes rigorous usability testing with real users, which helps identify any design flaws that could impair user experience. We also perform accessibility audits to ensure compliance with WCAG and ADA standards. Iterative testing is conducted throughout the design process to validate user feedback integration and functionality enhancements. The QA team works closely with designers to refine products continually until they meet our quality benchmarks. This systematic approach guarantees that the final user interfaces are not only aesthetically pleasing but also highly functional and inclusive

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA Agreed with the client
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Support levels: Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to further reducing our carbon footprint aiming to be carbon neutral by 2050, in line with the Climate Change Act 2008. Work from home; Our team are predominantly home based providing a reduction in emissions linked to travelling to and heating or powering the premises. IT Infrastructure: Scrumconnect has no on-premise server infrastructure with all our services being cloud based with AWS. AWS will be powered by 100% renewable energy by 2025. Cycle to work scheme: To reduce the carbon footprint of employees travelling to the premises we have an established cycle to work incentive.

  Covid-19 recovery

  Scrumconnect are committed to providing tangible community benefits for the public sector and driving social change through programs recognised for delivering results for underrepresented and disadvantaged groups. Scrumconnect Cloud has recently launched Scrumconnect Academy, which aims to provide free training and mentorship to retrain people from industries affected by Covid19 to become cloud native experts (Candidates recently made redundant, unemployed individuals with outdated skills, disadvantaged youths, veterans and military spouses and disabled people). Scrumconnect Academy will aim to tackle the misrepresentation of women (make up 26% of tech roles) and Black, Asian or minority ethnic backgrounds (make up 15.2% of tech roles) by focusing recruitment on these underrepresented groups. Additionally, Scrumconnect run 'Get Certified Challenges' periodically where we organised free bootcamps and training materials with AWS to fund exams for those affected by Covid19.

  Tackling economic inequality

  We’ll Provide training/employment opportunities, for those facing barriers to employment and/or are from deprived areas through our various partnership organisations like Diversifying groups, Jobs With pride Support digital literacy through skills development/qualifications attainment/job creation initiatives e.g. 2x starters this month via T-Level apprenticeship program Address skills shortages in high-growth sectors (Tech/Digital/Data); providing educational advice/career development/job opportunities by volunteering and sponsored events

  Equal opportunity

  We will: Ensure equitable treatment of employers, contractors and the communities integral to our value chain by implementing fair employment and equal pay practices Offer high-quality training and job creation initiatives specifically designed to empower individuals who face barriers to employment or come from deprived areas. Example: We welcomed two new starters via Disability Rights UK and in the past year we've seen more than 25% of our new hires originating from ethnic minority backgrounds via Diversifying groups Establish an inclusive work environment aided by our transparent HR policies that apply consistently from the recruitment process through promotion and compensation, benefiting both contractors and employees. Support digital literacy by actively promoting skills development, facilitating qualifications attainment, and launching initiatives that generate employment opportunities

  Wellbeing

  We have a certified mental health and wellness coach within Scrumconnect. We follow our commitment towards the 6 standards of Mental Health and ensure that our contractors/employees/Communities follow the same. We do a half yearly survey of staff engagement and bring in new policies/address needs based on the feedback. We conduct specific initiatives to promote healthy work environments. For e.g.: In times of COVID when people are connected remotely activities like virtual coffee mornings and community forums We have a well defined charter defining roles and responsibilities, job descriptions, work hours, flexible working options provided to every personnel as part of their onboarding process . Employee charter specific for this opportunity will be shared to clients prior to the start of the engagement.

Pricing

• Price: £250 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at praveen@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.