VERNA EARTH SOLUTIONS LTD
Mycelia
Cloud software development, support and consultancy in relation to Verna’s Mycelia product and/or similar products.
Features
- High-quality consultancy for demonstration and advice on Mycelia
- High-quality software development by Verna’s experienced software engineers
Benefits
- One stop shop for all Mycelia requirements
- Confidence that Verna’s software development is tailored to requirements
- Ensure that customers get the most out of Verna software
Pricing
£1,500 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at rafi.cohen@verna.earth.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 3 0 1 5 4 8 1 5 6 6 0 5 7 2
Contact
VERNA EARTH SOLUTIONS LTD
Rafi Cohen
Telephone: 07817257041
Email: rafi.cohen@verna.earth
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We support customers using Verna’s Mycelia software service, including through customisation of the software where required to meet customers’ bespoke needs. Mycelia is a cloud software solution to help Local Planning Authorities (and similar organisations) drive better environmental outcomes in less time. It includes end-to-end support for Biodiversity Net Gain, covering validation, assessment, monitoring, and reporting.
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our target is to respond within four working hours, and in practice we are often faster than this. Our support hours are 9am-5pm Mondays to Fridays (excluding public holidays).
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Full support is included for all users at no additional cost. Users are able to contact support by phone and email. Our support hours are 9am-5pm Mondays to Fridays excluding bank and public holidays.
Our targets are to acknowledge issues within 4 working hours and to fix serious problems (e.g. outages, material risks to security or privacy) within 24 hours; however these are minimum standards which in practice we outperform. All organisations using Mycelia have an account manager; there is no need for engineering support as no technical work is required by the customer – the service is delivered entirely through a web browser.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Fly.io
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 15/06/2021
- What the ISO/IEC 27001 doesn’t cover
-
Covers the datacentres in which Mycelia is hosted.
Does not cover other aspects of the service. - ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- SOC2, Covers the fly.io cloud service hosting Mycelia (2022)
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Wellbeing
Fighting climate change
Mycelia’s purpose is to help organisations enable and assure nature enhancement projects. This brings a wide range of environmental benefits, including for climate change mitigation and adaptation.Wellbeing
Mycelia’s purpose is to help organisations enable and assure nature enhancement projects. These create wellbeing improvements for people who live in or visit these areas, including through enhanced ecosystem services and opportunities for recreation and connection to nature.
Pricing
- Price
- £1,500 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at rafi.cohen@verna.earth.
Tell them what format you need. It will help if you say what assistive technology you use.