NAGARRO SOFTWARE LTD

Cloud Support Services

1-CLOUD ANALYSIS & STRATEGY
Automation planning, Security assessments

2-CLOUD DESIGN & ARCHITECTURE
Infrastructure, Application, Database, Networking & communication, Business continuity & disaster recovery

3-CLOUD TRANSFORMATION
Cloud--> Migration, Development, DevOps, Automation, Optimisation

4-CLOUD OPERATIONS
Cloud-->Monitoring, Management, IAAS service

5-CLOUD COMPLIANCE & GOVERNANCE
Cloud governance strategies, Cloud compliance, Cloud security

Features

• Legacy Modernisation on Cloud
• Hybrid Implementation
• Multi cloud scenarios
• SAAS - Software as a Service
• Agile Cloud Solutions
• Automated Provisioning
• Architecture Re-design
• Scale Management
• Orchestration Management
• Self Healing Solutions

Benefits

• Onboarding decades old applications
• Enabling cloud transformation for sensitive applications
• Multiple cloud for reaping multiple benefits
• Lower cost,quick deplyoment,greater flexibility,high productivity
• Proven Enterprise ready solutions implemented in Agile Way
• On Demand provisining/de-provisioning
• Optimised over all infrastrucutre cost
• Reduced cost and higher efficiency

£24 to £132 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stefan.basiuk@nagarro.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

330213216334502

Contact

Stefan Basiuk
+44 751 589 6375
stefan.basiuk@nagarro.com

Planning

• Planning service: Yes
• How the planning service works: To help buyers, Nagarro utilises different strategies such as Enterprise cloud strategy which comprises of business architecture, information architecture, solution architecture, technical architecture, security architecture. ; ; Nagarro also offers a well-defined cloud security and cloud governance strategy. In parallel we also focus on increasing cloud efficiency by following some milestones like quick wins, try early fail fast, idea incubation, problem-solving mindset, new business models
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • AWS Cloud
  • Azure Cloud
  • Google Cloud

Training

• Training service provided: Yes
• How the training service works: Nagarro understands the need of the training and helps create and provide the custom curated pathways for various skills and roles. Our curated pathways will consist of on-demand training, virtual/in-person classroom training, and self-paced hands-on labs. After completing this, users can take the exam to gain the certifications online for the relevant pathway. We have the concept of Nagarro university, which helps in upskilling and training the resources which can be extended to the customers if needed. Curated instructor-led training programmes can be organised if required.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Azure
  • AWS
  • GCP
  • Design & Architecture
  • Security
  • Agile Training

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Below is Nagarro’s approach to ensuring each solution element delivers its required transformation. ; ; 1-Rehost (Lift & Shift) Replicate on-premises architecture in the cloud ; ; 2-Re-platform (Lift & Re-shape) Current application will be replaced with new software, provided by cloud provider or vendor ; ; 3-Refactor (Re-architect) Optimise application/platform for cloud by re-architecting ; ; 4-Repurchase (Drop & Shop) This is sometimes referred to as “drop and shop,” as it refers to a decision to move to another product. This may mean ending existing licensing and repurposing services on new platforms or services. ; ; 5-Retain (No movement) Do nothing for now, keep application on premise ; ; 6-Retire (Decommission) Application/component/module no longer serves a need for the business
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Nagarro champions Continuous Quality Assurance through its CQA.PROVEN testing methodology, backed by the Centre for Quality Excellence team overseeing organisation-wide quality standards. ; ; Our processes are driven by our proprietary PROVEN™ process framework which is CMMI compliant. ; ; Within this framework, we implement several key practices: ; Identification and prioritisation of test cases ; Selection of appropriate automation frameworks and tools ; Designing modular and reusable test scripts ; Data-driven testing methodologies ; Efficient test environment management ; Seamless integration with CI/CD pipelines ; Comprehensive test monitoring and reporting mechanisms ; Continuous refinement and optimisation strategies ; ; Our commitment extends to utilising leading industry tools for ensuring the resilience and scalability of our clients' systems. Among these are Jmeter, LoadRunner, NeoLoad, and our proprietary PHOTON Performance testing accelerator, offering: ; ; Quick test setup and execution ; Robust historical reporting and performance trend analysis ; Cost-effective solutions ; Advanced tool stack for comprehensive test execution and monitoring ; Agent-based integrated monitoring ; Protocol-agnostic framework adaptable to various performance testing tools ; Enhanced scalability, reliability, and transparency ; Real user monitoring integration for client-side performance insights ; ; Utilising PHOTON brings substantial benefits like robust reporting, scalability, and integrated monitoring capabilities.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Red teaming
  • Cybersecurity drills
  • IAM consulting and solutioning
  • Virtual CISO services
  • Cyber Security maturity and state assessments based on established standards
  • Security Awareness training
  • Cloud security offerings
  • Active Directory resilience assessment
  • Managed Security Operations Centre (SOC)
  • Zero trust architecture
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • OSCP
  • EJPT
  • CISM
  • CEH
  • CCSK
  • CISSP
  • Google Professional Cloud Security Engineer
  • ISO 27001 Lead Auditor

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Nagarro offers services for AWS, Azure, Google Cloud and Microsoft 365, as well as for both commercial off-the-shelf and custom software products. ; ; We have more than 1,500 service experts world-wide providing end-to-end support, operational, transformation and consulting services, including helpdesk support, functional support, technical support, DevOps support, software consulting, API management, application/infrastructure monitoring, application operation, network operation, cloud operation, AIOps, process improvement, automation, modernisation, and much more. ; ; Nagarro has formed partnerships with all three major hyperscale cloud providers (AWS, Microsoft and Google) and employs more than 300 certified cloud professionals with specialisations in public sector solutions, data analytics, artificial intelligence (AI), machine learning (ML), containerisation and cloud-native solutions.

Service scope

• Service constraints: Our business model only supports reselling of the accounts that will be owned by the customers. Ramping up of the team will require minimum lead time of approximately one month.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times depend on the urgency of the request. ; ; Critical: 15 minutes ; High: 30 minutes ; Medium: 1 hour ; Low: 2 hours ; ; Support during weekends can be provided upon request of the client. When support at weekends is provided, the same response times apply.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: 1st line support provides basic assistance for common questions and known issues. ; 2nd line support covers requests that require advanced knowledge of the product or service being inquired about. ; 3rd line support brings expert knowledge in order to resolve highly complex requests or issues. ; ; Costs for the various support levels are provided in our pricing document. ; ; Technical Account Manager, Cloud Support Engineers and other capabilities can be provided upon request of the client at the prices listed in our pricing document.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS,GCP & Azure accounts

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Nagarro, a global leader in technology solutions, embraces its responsibility in spearheading rapid decarbonisation within its operations while championing climate action across its network of colleagues, communities, and supply chains. Over the past two years, the company has diligently worked on enhancing data availability, transparency, and understanding of climate impacts within its operations. ; ; Using the GHG Protocol as a guiding framework, Nagarro meticulously measures its scope 1, 2, and partial scope 3 emissions across major locations with significant staff presence. These efforts enable the company to pinpoint areas for improvement and implement targeted strategies. ; ; In October 2023, Nagarro made a significant commitment by aligning its decarbonisation goals with the Paris Agreement through the SBTi Net-Zero Standard. This commitment ensures that the company systematically reduces its greenhouse gas emissions, thus contributing to global efforts in mitigating climate change's adverse effects. ; ; Nagarro's dedication to sustainability extends beyond its operational footprint. By implementing energy-efficient practices and occupying sustainable buildings, such as the upcoming LEED Platinum certified office in Gurugram, the company aims to significantly reduce its environmental impact. ; ; Moreover, Nagarro adopts a holistic approach to IT sustainability, focusing on both sustainability in IT and sustainability by IT. By designing sustainable technology solutions and aligning digital solutions with clients' sustainability objectives, Nagarro promotes responsible technology usage across its operations. ; ; Looking ahead, Nagarro aims to further integrate sustainability into its travel policies by encouraging land-based travel and sensitising colleagues to sustainable travel practices. Additionally, the company emphasises eco-digital engineering as a key focus area, recognising its potential to reduce environmental impact while enhancing market positioning. ; ; Furthermore, Nagarro actively works towards reducing single-use plastics and managing electronic waste through innovative strategies like product leasing. By prioritising sustainability at every stage of its operations, Nagarro demonstrates its commitment to fighting climate change and driving positive environmental change.

  Covid-19 recovery

  The COVID-19 pandemic has underscored the paramount importance of health, prompting Nagarro to reinforce its commitment to supporting the physical and mental well-being of its employees, known as Nagarrians. Recognising the diverse needs across different regions, Nagarro tailors its health and wellness initiatives to comply with local regulations, traditions, and service providers. ; ; In India, for instance, Nagarro offers a comprehensive array of health benefits. This includes health insurance coverage, telemedicine services for accessing doctors remotely, mental health resources, annual health checkups, discounted health tests and prescriptions, as well as monthly webinars addressing various aspects of health and wellness. Moreover, Nagarro goes beyond medical provisions to promote physical and mental fitness through regular activities and initiatives. ; ; On occasions like World Health Day and World Mental Health Day, Nagarro launches special campaigns to raise awareness and encourage active participation. For instance, initiatives like the Step-A-Thon challenge and Let’s Work It Out programme, which focus on mental health, nutrition, and physical activity, have garnered significant engagement from Nagarrians worldwide. Additionally, programmes like Deskercise promote physical activity even while at work, reflecting Nagarro’s commitment to holistic employee well-being. ; ; Furthermore, Nagarro extends its support to local communities through initiatives such as sponsoring marathons, exemplified by its sponsorship of the Wizz Air Cluj-Napoca marathon in Romania. ; ; The company’s flexible "work from anywhere" model allows employees to prioritise their family commitments while ensuring their productivity remains unaffected. By fostering a culture that values health and well-being, Nagarro not only supports its employees but also contributes to building healthier and more resilient communities. ; ; Regarding offering discounted or free software solutions to nonprofits or charities, Nagarro remains dedicated to leveraging its expertise to support organisations in need, aligning with its broader commitment to corporate social responsibility and community engagement.

  Tackling economic inequality

  In the digital age, addressing economic inequality requires innovative solutions accessible to all, including small businesses and startups. At Nagarro, we believe in leveraging technology to empower small enterprises. Our affordable and accessible solutions cater to their unique needs, enabling them to compete on a level playing field. ; ; Through tailored software solutions and scalable IT services, we help small businesses streamline operations, enhance productivity, and reach new markets. From cloud-based applications to digital marketing strategies, our offerings are designed to fit the budget constraints of startups while maximising their potential for growth. ; ; Moreover, our commitment to accessibility extends beyond affordability. We provide comprehensive support and training, ensuring that even non-tech-savvy entrepreneurs can harness the power of our solutions. By democratising access to cutting-edge technology, we contribute to levelling the economic playing field and fostering inclusive prosperity. ; ; In essence, our approach to tackling economic inequality revolves around making technology-driven solutions not only affordable but also readily accessible to small businesses and startups. By empowering them to thrive in the digital economy, we contribute to a more equitable and sustainable future for all.

  Equal opportunity

  Nagarro, with its global presence spanning 36 countries and a rich tapestry of nationalities within its senior management, epitomises cultural diversity. Upholding core values that transcend geographic borders, race, gender, abilities, or sexual orientation. The company's commitment to diversity is underscored by its attainment of the Broad-Based Black Economic Empowerment (B-BBEE) Level 3 status in South Africa.; ; In its quest to bridge the equality gap, Nagarro champions gender equality through initiatives like the #NoLabels campaign, envisioning a future where diversity is celebrated and no label impedes individual success. Recognising the imperative of meaningful diversity, Nagarro aligns itself with the UN Women’s Empowerment Principles and pledges to empower women in technology through inclusive policies and initiatives. The Glass Window programme exemplifies this commitment, providing women with transparent access to leadership discussions, fostering a culture of inclusivity. ; ; Moreover, Nagarro's dedication to inclusivity extends to individuals with disabilities, as evidenced by its tailored training programmes and neuro-inclusion initiatives. By harnessing the talents of autistic and blind individuals through programmes like TestingPro, Nagarro not only promotes economic empowerment but also facilitates its integration into the workforce, thereby enriching the global economy with diverse perspectives and skillsets. ; ; In its unwavering support for LGBTQ+ inclusion, Nagarro celebrates Pride Month by amplifying the voices of LGBTQ+ employees and leveraging innovative platforms like Ginger to raise awareness. This commitment is further underscored by its attainment of the Bronze Employer status in the India Workplace Equality Index, affirming Nagarro's steadfast dedication to fostering an inclusive workplace for all. ; ; In conclusion, Nagarro's holistic approach to tackling economic inequalities embodies its ethos of diversity, equity, and inclusion. By championing initiatives that promote accessibility and affordability for small businesses, startups, and marginalised communities, Nagarro not only enriches its corporate culture but also catalyses positive social change on a global scale.

  Wellbeing

  Central to our CARING philosophy is a steadfast dedication to upholding worker rights and fundamental human rights. From the right to privacy and freedom of expression to the right to work in favourable and just conditions, Nagarro leaves no stone unturned in safeguarding the dignity and wellbeing of its workforce. Moreover, we staunchly prohibit the employment of individuals below 18 years of age, underlining our unwavering commitment to ethical practices.; In line with our commitment to inclusivity and equality, the Nagarro Constitution unequivocally denounces all forms of discrimination. Through rigorous training programs and robust reporting mechanisms, we empower Nagarrians worldwide to identify and address instances of discrimination effectively. Our zero-tolerance policy extends to all forms of discrimination, ensuring a workplace that is free from bias and prejudice.; Furthermore, Nagarro recognises that physical and mental wellbeing are inseparable components of a fulfilling life. To this end, we offer a comprehensive array of health and wellness benefits tailored to the unique needs of our global workforce. From health insurance coverage and telemedicine services to mental health resources and fitness activities, Nagarro endeavours to nurture the holistic wellbeing of its employees. Our cycling initiatives not only promote environmental sustainability but also foster camaraderie and connection among Nagarrians, embodying our commitment to holistic wellbeing in action.; At Nagarro, we believe that prioritising wellbeing is not just a corporate responsibility but a moral imperative. Through our CARING philosophy and comprehensive wellness initiatives, we remain steadfast in our commitment to creating a workplace where every individual can thrive, both personally and professionally.

Pricing

• Price: £24 to £132 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stefan.basiuk@nagarro.com. Tell them what format you need. It will help if you say what assistive technology you use.