Networkology Ltd
Splunk Administration Managed Service
Networkology offers expert Splunk administration services to optimise the performance, security, and reliability of your Splunk deployment, ensuring you derive maximum value from your investment in Splunk technology.
Features
- Deployment & Configuration
- Monitoring & Maintenance
- Performance Optimisation
- Security Configuration
- Knowledge Transfer & Training
- Custom Development & Integration
- Data on-boarding
- 24/7/365 Support & incident Response
Benefits
- Optimised Performance
- Enhanced Security
- Maximised Value
- Improved Efficiency
- Dedicated Administration Support
- Reduces complexity and drives value from the platform
Pricing
£800 to £1,575 a unit a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
3 3 0 9 5 8 9 7 6 6 5 1 7 1 4
Contact
Networkology Ltd
David Owen
Telephone: 01249700084
Email: tenders@networkology.com
Planning
- Planning service
- Yes
- How the planning service works
- Networkology uses its own planning methodology, which is a structured process framework fully compatible with our ISO27001, ISO9001 and ISO14001 certified approaches. This planning methodology aids clients migrate their applications and services a cloud environment or adopt a hybrid approach. The framework simplifies the complexities of application transformation for Hybrid Cloud, while allowing our customers to accelerate the adoption of cloud services and speed up delivery of business application migration. The framework allows for the flexibility to integrate with the client’s existing processes and ensures seamless transformation of information. Our migration and transformation services cover the entire cloud journey, beginning with a current state assessment for suitability of migration to Cloud, defining the cloud transformation strategy and roadmap, workload level discovery and analysis, cloud migration, validation against regulatory and policy requirements and steady state management of the cloud environment that includes establishing a governance model with delivery and operational policies.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Networkology can provide targeted, effective and timely training on all of our cloud services. Networkology's training not only improves your technical skills, it enhances the long-term value and return on investment of your technology.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Networkology's Technology Consultants help buyers migrate to our cloud services by going beyond technical requirements to understand business, end-user expectations and technology interdependencies. The result is a fully integrated service and/or solution that is deployed across the organisation
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We ensure that our services go through a rigorous quality assurance process that is defined by our ISO9001 Policies. Our qualified Technology Consultants carry out thorough automated and manual performance testing. This ensures that the performance of the services we provide are of the highest standards.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Monday to Friday 09:00 to 17:00 Weekends, holidays and 24/7 available at extra cost.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Networkology operates a triage process, which helps decide the order in which incidents are escalated. On preliminary assessment, we apply measures according to the impact of the incident to you. This allows us to categorise incidents from Priority 1 to Priority 4. Example Support Levels: PRIORITY 1 - CRITICAL Priority 1 incidents are likely to critically impact your ability to conduct business. We’ll respond to a Priority 1 incident within 1 hour. PRIORITY 2 - HIGH IMPACT DISRUPTION Priority 2 incidents are high-impact problems that interrupt your organisation, but there’s still capacity to continue to be productive. We’ll respond to a Priority 2 incident within 4 hours. PRIORITY 3 - MINOR IMPACT DISRUPTION Priority 3 incidents are medium-to-low impact problems that comprise of limited loss of non-critical business functionality. We’ll respond to a Priority 3 incident within 8 hours. PRIORITY 4 – INFORMATIONAL REQUEST Priority 4 issues include requests that do not fall within the Priority 1 – Priority 3 classifications. We’ll respond to a Priority 4 incidents within 24 hours.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 26/03/2020
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Networkology is a Carbon Negative company. Our contributions to the environment via Carbon Neutral Britain offset more than 100% of our impact to the environment. In addition to this Networkology is a virtual first company which results in significantly less impact to the environment than a standard office based company. Networkology is accredited to ISO 14001, which provides us with a framework to protect the environment and respond to changing environmental conditions in balance with socio-economic needs.Covid-19 recovery
As a company that has been operating virtually since April 2020 the pandemic had little impact to our service offerings and operations. We successfully managed to keep our staff safe and customers serviced and took our own experience of operating remotely to many of our customers that had not yet made the step to operating virtually. Networkology follows all government advice and supplements this with professional guidance from a partner organisation, which has ensured all of our implemented measures keep both our staff and customers safe during the pandemic.Tackling economic inequality
Networkology is a Disability Confident and a Real Living Wage employer. The Real Living Wage is based on the cost of living and is voluntarily paid by employers that believe we all need a wage that meets our everyday needs. Being a Real Living Wage employer means that we will always pay more than the National Wage and is the only wage rate based upon what people need to live. The Disability Confident scheme supports employers to make the most of the talents disabled people can bring to your workplace. Being a Disability Confident employer means that we offer inclusive and accessible recruitment, we will offer an interview to disabled people and we will support our existing employees.Equal opportunity
Networkology is an equal opportunities employer. We ensure that all workers are treated appropriately and fairly and that, all things being equal, no candidate is treated unfairly because of their age, gender, race, sexuality or any other protected characteristic. Networkology also operates a veteran recruitment programme, NetVets. We recognise and value the unique combination of skills and attributes that veterans and service leavers possess. Our strong focus on defence and the public sector, combined with our core values allows us to offer a working environment perfectly suited to those looking to leave the services and continue their career as civilians.Wellbeing
Networkology promotes home working and employee independence over traditional office-based inflexible practices. Whilst this is great, we do acknowledge that this approach, combined with the continuing challenging global situation can have an impact on mental health, the impact of which varies from person to person. Sometimes we all need human interaction, if only to offload about our weekend or subjects that are nothing to do with work. This is why we introduced the Oasis. Quite simply, it’s a weekly virtual session where people can gather and chat freely, with no agenda, rules or expectations. We also offer a number of social events run throughout the year to give staff and their families an opportunity to meet up and enjoy time away from work in a relaxed, friendly environment. To further support our staff in their day to day activities we provide a managed Knowledge Base library where the collective Networkology Knowledge is shared and regularly built upon.
Pricing
- Price
- £800 to £1,575 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@networkology.com.
Tell them what format you need. It will help if you say what assistive technology you use.