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TORCHBOX LTD

Content Design

Our content team creates inclusive and accessible content to meet your users’ unique needs. We have extensive experience writing to the GOV.UK Service Standard and provide training for internal teams to help them create better content. This includes developing style guides and content patterns and templates.

Features

  • Content design training and coach
  • Style guides
  • Tone of voice guidelines
  • Content patterns
  • Content templates and exemplar content
  • Content creation
  • Technical content creation
  • Microcopy
  • Content support for interaction design

Benefits

  • Upskill your team in content design and strategy techniques
  • Create a consistent experience for your users
  • Boost engagement and trust in your service
  • Make content creation more efficient for internal teams
  • Tailor content to meet user needs
  • Create accessible, inclusive and user-friendly content
  • Make complex content easy to understand for everyone
  • Improve user journeys and encourage your users to take action
  • Meet WCAG 2.2AA(A) and GOV.UK Service Standard

Pricing

£500 to £1,500 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at business@torchbox.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 3 1 0 6 2 5 9 0 2 0 0 9 8 8

Contact

TORCHBOX LTD Paul Vetch
Telephone: 07976297092
Email: business@torchbox.com

Planning

Planning service
Yes
How the planning service works
Yes
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Yes
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Yes
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Yes

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Standard support is offered within UK office hours excluding bank holidays. Customised support packages are available.

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Via Slack
Support levels
Our standard response time SLA for p1 and p2 issues is 4 hours

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International Ltd
ISO/IEC 27001 accreditation date
18th October 2021
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

As a BCorp we have to adhere to stringent rules and regulations that align our activities to benefit all people, communities and the environment.

Pricing

Price
£500 to £1,500 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at business@torchbox.com. Tell them what format you need. It will help if you say what assistive technology you use.