Content Design
Our content team creates inclusive and accessible content to meet your users’ unique needs. We have extensive experience writing to the GOV.UK Service Standard and provide training for internal teams to help them create better content. This includes developing style guides and content patterns and templates.
Features
- Content design training and coach
- Style guides
- Tone of voice guidelines
- Content patterns
- Content templates and exemplar content
- Content creation
- Technical content creation
- Microcopy
- Content support for interaction design
Benefits
- Upskill your team in content design and strategy techniques
- Create a consistent experience for your users
- Boost engagement and trust in your service
- Make content creation more efficient for internal teams
- Tailor content to meet user needs
- Create accessible, inclusive and user-friendly content
- Make complex content easy to understand for everyone
- Improve user journeys and encourage your users to take action
- Meet WCAG 2.2AA(A) and GOV.UK Service Standard
Pricing
£500 to £1,500 a unit a day
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 3 1 0 6 2 5 9 0 2 0 0 9 8 8
Contact
TORCHBOX LTD
Paul Vetch
Telephone: 07976297092
Email: business@torchbox.com
Planning
- Planning service
- Yes
- How the planning service works
- Yes
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Yes
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Yes
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Yes
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Standard support is offered within UK office hours excluding bank holidays. Customised support packages are available.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 4 hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- Via Slack
- Support levels
- Our standard response time SLA for p1 and p2 issues is 4 hours
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS International Ltd
- ISO/IEC 27001 accreditation date
- 18th October 2021
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
As a BCorp we have to adhere to stringent rules and regulations that align our activities to benefit all people, communities and the environment.
Pricing
- Price
- £500 to £1,500 a unit a day
- Discount for educational organisations
- No