Sapphire

Forcepoint Cloud Web Security

Advanced Threat Protection for users who do not want hardware. A Cloud-based solution allows you to quickly deploy web and email security to all users, at any location, without the need to purchase or maintain hardware or software. This will simplify your network and reduce total cost of ownership.

Features

• Reduce Malware Incidents
• Integrated DLP
• Integrated Advanced Malware Detection
• Risk at a glance dashboards
• Advanced forensic reporting
• Intuitive, custom built reporting
• Category based web filtering

Benefits

• Accurately identifies today’s evasive malware
• Improves threat defences by identifying and classifying information
• Visibility and control of cloud apps used
• Visibility and Control of Web Access, both encrypted and unencrypted

£25.52 an instance

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at katie.smith@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

331265359950821

Contact

Katie Smith
0845 58 27001
katie.smith@sapphire.net

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Forcepoint offers a range of support and SLA options.; https://support.forcepoint.com/TechnicalSupportPrograms
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see support matrix for our different support programs. https://support.forcepoint.com/TechnicalSupportPrograms
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Customers can utilise a setup wizard upon first logon to walk through a basic setup confirming connectivity and a base configuration.; Customers have access to our online knowledge base and forums.; Content aware help section from within the portal.; Assistance with configuration and knowledge transfer through professional services."
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: DOC
• End-of-contract data extraction: All data is stored for up to 3 months after the contract ends. Users can utilise our SIEM integration to extract all user logs. Customers can request data deletion or simply allow it to time out post end of contract.
• End-of-contract process: At contract end, our service will "fail closed." Meaning any web traffic directed through our service will stop. Users are advised to remove any endpoint agents, browser settings or other methods of directing traffic to our service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile support through an add-on module which relies on a MDM solution. For more information please follow the link ink below. https://www.forcepoint.com/product/cloud-security/forcepoint-mobile-security
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Forcepoint Hybrid service (on-premise management, cloud enforcement) has an API that allows URLs from third parties databes to be automatically added to the Forcepoint solution.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customers can build their own protection policies and controls within the confines of the service functionality.

Scaling

• Independence of resources: All our data centres are assigned into clusters to provide load balancing. The data centres are connected to multiple Internet backbones with multiple redundant connections and we are both publicly and privately peered with a variety of well-known Content Delivery Networks. Services will scale to provide extra resource depending on demand.

Analytics

• Service usage metrics: Yes
• Metrics types: "We offer a variety of different metrics including but not restricted to ; 1. bandwidth; 2. browse time ; 3. hits ; 4. URL; 5. categories; 6. MB sent/received ; 7. filter time; 8. server response time; 9. user / protocol / threat; 10. device
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Forcepoint Cloud Web Security

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Information available upon request
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can extract data via a couple of methods. Full traffic logging will download the data in either CSV or CEF formats. This can be used standalone or imported into a third-party tool. SIEM integration will allow data to be extracted into a 3rd party SIEM solution.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.999% availability - SLA detail availble upon request
• Approach to resilience: Available on request (not public knowledge)
• Outage reporting: Reports of outages are available from the following link and email alerts. https://status.forcepoint.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: "Management access is restricted through; the use of Role Based Access Controls; (RBAC)."
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Available on request (not public knowledge)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 27/05/2016
• What the ISO/IEC 27001 doesn’t cover: https://www.forcepoint.com/sites/default/files/resources/files/datasheet_iso27001_certification_en.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 06/12/2016
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: "1. Yes; Cloud Security Alliance; updated 2022; ; https://cloudsecurityalliance.org/star/registry/forcepoint-cloud-limited"
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Privacy Shield - EU/US data privacy
  • ISO27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO27018
• Information security policies and processes: Available on request (not public)

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request (not public)
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Available on request (not public)
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Available on request (not public)
• Incident management type: Undisclosed
• Incident management approach: Available on request (not public)

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We make sure that we recycle where we can and take appropriate modes of transport to get to clients. Our offices in Darlington and Glasgow are easily accessible by public transport meaning that many of our colleagues go to an office by these means. For other colleagues, we offer remote working, and colleagues are able to attend an office when they need We are pricing our services to encourage customers to prefer remote access and remote working where possible. One of Sapphire staff is undertaking a part time PHD studying the carbon consequences of cyber crime and it’s mitigation which is inclusive of Sapphire customers and partners.

  Covid-19 recovery

  We have encouraged our staff back to office working especially in the SOC which runs 24*7 shift patterns. We have recently engaged in local communities by hiring space in local charity buildings for company meetings as in house face to face meetings. We have performed pro-bono work with charities to check their security status and help them move onwards from Covid in the face of increased cyber attacks on charities.

  Equal opportunity

  We have an Equal Opportunities policy which everyone in Sapphire adheres to. We are currently at 29% of females in our organisation, a number that has grown over the last few months. Our recruitment processes allow us to interview the best people for the roles we have available, and we insist on 50:50 short-lists for all roles. We value the views of others and see as a strength our openness to challenge. We employ military reservists, and are supportive of their overseas deployment commitments on behalf of HM Government. Recently we have signed documentation to join the NCSC Cyber First scheme to help young people especially women and girls to join the ranks of cyber professionals. We also mentor young people who are keen to move into cyber at some stage in their career.

  Wellbeing

  We take the wellbeing of our colleagues seriously; we offer an Employee Assistance Programme, have health cover, a pension scheme and Life Cover. We also provide opportunities for colleagues to Give Back to local projects/schemes and they can use a day a year to do this.

Pricing

• Price: £25.52 an instance
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at katie.smith@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.