ORTIVUS UK LIMITED

MobiMed

MobiMed ePR (electronic patient record) is designed to give your ambulance staff the insights, tools and support they need to deliver safer, faster and more cost-effective care.

Features

• Inbuilt triage support (SATS NEWS2) with automatic prioritisation
• Configurable care pathways (stroke, PCI, trauma etc.)
• Enhanced interoperability through HL7 FHIR integrations
• Flexible CAD integration, enabling 2-way communication
• Patient Demographics Module connects to national PDS
• Device integration with monitors and defibrillators
• A tool for clinical decision support and documentation
• Intuitive and user friendly
• Resilient real-time connection to every point of care
• Produces hospital handovers and inbuilt referral functionality

Benefits

• Provides a one stop electronic patient care record
• Maintains a copy of all observations within the patient record
• Paramedics can complete the eCPR both online & offline
• Allows instant referrals to all NHS Services, bypassing the ED
• Designed with the user in mind to reduce cognitive load
• Real time connectivity/ communication with specialist medical teams
• Remote video consultation capabilities provides targeted clinical support
• Supports national ambulance data reporting
• Ability to anonymise data for research/ clinical improvement
• Integrated with JRCALC to support clinical practice

Service documents

• Pricing document

  ODS

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@ortivus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

331354028061901

Contact

David Tyrrell
07729095822
info@ortivus.co.uk

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Our service can be delivered only via Windows or iOS operating systems.
• System requirements:
  • Purchaser must have SQL 2016 or more recent
  • Latest version of iOS or Windows
  • Device management software - currently compatible with N-Central, Intune
  • Windows Defender preferred anti viral service
  • Customer provides required connectivity for operation of the cloud service
  • Compatible with vehicle docking systems, power supplies, communication infrastructure.
  • Touchscreen capability and support for keyboard and pointing device
  • Integrated peripherals such as camera, smart card reader, and infrared
  • Minimum 16 GB RAM and 256 GB SSD storage.
  • CPU equivalent to Intel Core m5-7Y57 or higher

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: As per agreed SLA's. We respond to calls within an hour, 7 days a week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Each customer is supported by a Key Account Manager who is in turn supported by a team of Ortivus Developers and Engineers to keep the solution operating at optimal levels.; Full support for the MobiMed application is included in the licensing costs.; We provide support to customers to establish first line support processes. Ortivus provide second and third line support via telephone 24/7.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a variety of onboarding activities and processes, relying heavily upon a train the trainer approach, supported by access to online learning modules.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Our customers store their data as a matter of course within their internal data warehouse. We are able to supply extracts for ingestion, in whatever format the client requires. At contract end, the client will already have all of their data in a data warehouse or similar, so end of contract data extraction, whilst not being necessary (as they already have the data stored internally) though if required, we can provide this data to them.
• End-of-contract process: We would work with our customers to ensure that they have a new solution in place, and agree a switch of date/ time, at which point we would switch the service off. Subject to final confirmation that the customer no longer requires the service, we would proceed with termination of the service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: As an eCPR for Ambulance use, most users will use a ruggedised tablet to access MobiMed. Office based users (Administrators/ Clinical Supervisors/ Validators) have the option to access the system via a desktop computer. The application is the same, whether used on a mobile device or a desktop with access based on role / user profile.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Users can log in via the API, the API supports users in interfacing with NHS services.; A RESTful API is an interface that allows two computer systems to exchange information securely over the internet. It follows the principles of Representational State Transfer (REST), an architectural style that imposes conditions on how an API should work. RESTful APIs are widely used for web services due to their simplicity, scalability, and flexibility.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: User organisations can customise workflows. ; User organisations can customise the solution to include PDS functionality, and access to JRCALC.; The solution can be customised to manage non conveyance referrals to other healthcare services and providers.; ; Customers can update settings and make changes to the application from a system admin account, to reflect changing workflows and clinical practice.; ; Complex customisations that require software changes are managed by Ortivus via a CCN process, whilst smaller local changes can be made by system administrators within the client organisation.

Scaling

• Independence of resources: The solution is built bespoke to customer requirements, hence each service is scaled to the required user levels utilising a SQL cluster with multiple nodes to ensure increased user levels do not negatively impact upon system performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Contract dependent, usage levels, licence usage, record completeness,
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data stored in customer warehouses (DWH) is split and stored in regular increments (for example, hourly or daily) for customers to download and ingest. Customers can remotely access the DWH via RDP, set-up a network drive, receive secure e-mail or, via integrated approved BI tools via SSL/API
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.6%
• Approach to resilience: We have a standby Disaster Recovery Site available to ensure business continuity in the case of cyber attack or any other adverse event. ; ; The solution is designed to allow off line access, providing crews with access to the application even when a GSM signal is not available to the mobile device. Once a signal is acquired, the data is sent to the server, allowing uninterrupted use of the service.
• Outage reporting: We use monitoring services to monitor the system, upon notification of an outage, we would advice customers via email, messages to users via the application - advising of an outage - and phone calls to Trust IT departments.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: User privilege via the user account is provided role based access to only the elements of the system that the user is authorised to access.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow guidance in accordance with our accreditation for Cyber Essentials +, ISO 27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are shared with buyers via our release process, which includes full internal testing and user acceptance testing to identify any issues or security impacts. All changes are documented and shared with customers, and comply with the requirements of CE+ and ISO 27001.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Maintain surveillance on Microsoft Windows information from the vendor to identify potential vulnerabilities, and deploy patches to address these where critical. Patches are completed monthly and patch tested before being released to live environment 7 days later. We rely on our technical teams and those of our cloud provider to advise on emerging threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We work with our hosting/ data centre providers to monitor potential compromises, using services such as Sentinel. Our service is supported by logging and protective monitoring in line with National Cyber Security Centre guidance. All potential compromises are responded to in real time, and appropriate action is taken.
• Incident management type: Undisclosed
• Post-quantum cryptography secure: Yes
• Incident management approach: We maintain a 24/7 support service to respond to incidents in real time, in line with our data centre / cloud providers. Our incident management policy provides clear guidance and flowcharts on how to managed all conceivable common events. Users can report incidents via the help desk, or in certain instances can call the on-call Engineer (who will raise a ticket) directly. Incident reports are available to all customers during the incident (to assess progress) and after the incident is resolved, including a root cause investigation report.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 2%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Intertek
• ISO/IEC 27001 accreditation date: Friday 12 December 2014
• What the ISO/IEC 27001 doesn’t cover: Whole service covered by ISO 27001
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: C18a6e4a-50e8-4644-a4d3-66d7cf012b41
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 1a8443f7-2f90-4cd2-a2d2-e108bd4296ee
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  ODS

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@ortivus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.