ETHOS-CHAIN LTD
Ongoing Support for digital growth
Our ongoing customer support service gives customers direct access to skilled support teams for incident resolution, service queries and system guidance. Through responsive assistance, proactive troubleshooting and continual improvements, it ensures dependable operations and reduces disruption, empowering users to trust cloud solutions. Other services include procurement, negotiation, and project management.
Features
- 24/7 service desk and incident management
- Proactive monitoring and automated alerting
- Service level management and reporting
- Problem management and root‑cause elimination
- Change and release coordination
- Patch, vulnerability, and configuration management
- Cost and usage reviews (FinOps)
- Capacity forecasting and performance tuning
- Knowledge base and self‑service enablement
- Quarterly service reviews and roadmap guidance
Benefits
- Reduce downtime and restore services faster
- Detect issues early and prevent outages
- Improve accountability and protect SLAs
- Prevent recurrence and reduce operational noise
- Reduces deployment risk and accelerate safe releases
- Strengthen security and maintain compliance
- Control spend and improve budget predictability
- Avoid bottlenecks and maintain user experience
- Reduce tickets and speed resolutions
- Align improvements and maximise business value
Business architect
| £605.00 |
£605.00 |
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
Data architect
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Enterprise architect
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Network architect
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
Solution architect
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Technical architect
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Chief data officer
| £1,760.00 |
£1,760.00 |
Chief information security officer
| £1,760.00 |
£1,760.00 |
Chief technology officer
| £1,760.00 |
£1,760.00 |
Analytics engineer
| £605.00 |
£605.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
| £1,760.00 |
£1,760.00 |
Data analyst
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Data engineer
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
| £1,760.00 |
£1,760.00 |
Data ethicist
| £1,540.00 |
£1,540.00 |
| £1,760.00 |
£1,760.00 |
Data governance manager
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,760.00 |
£1,760.00 |
Data scientist
| £605.00 |
£605.00 |
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
| £1,760.00 |
£1,760.00 |
Machine learning engineer
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Performance analyst
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
| £1,760.00 |
£1,760.00 |
Application operations engineer
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Business relationship manager
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Change and release manager
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
Command and control centre manager
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,760.00 |
£1,760.00 |
End user computing engineer
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
IT service manager
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,760.00 |
£1,760.00 |
Incident manager
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Infrastructure engineer
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
| £1,760.00 |
£1,760.00 |
Infrastructure operations engineer
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
| £1,760.00 |
£1,760.00 |
Problem manager
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
Service desk manager
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Service transition manager
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Business analyst
| £605.00 |
£605.00 |
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
| £1,760.00 |
£1,760.00 |
Delivery manager
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Digital portfolio manager
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Product manager
| £605.00 |
£605.00 |
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,760.00 |
£1,760.00 |
Programme delivery manager
| £1,320.00 |
£1,320.00 |
Service owner
| £1,540.00 |
£1,540.00 |
Quality assurance testing (QAT) analyst
| £1,045.00 |
£1,045.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Test engineer
| £1,045.00 |
£1,045.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Test manager
| £1,320.00 |
£1,320.00 |
| £1,760.00 |
£1,760.00 |
Development operations (DevOps) engineer
| £605.00 |
£605.00 |
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
| £1,540.00 |
£1,540.00 |
| £1,760.00 |
£1,760.00 |
| £1,760.00 |
£1,760.00 |
Frontend developer
| £605.00 |
£605.00 |
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
| £1,760.00 |
£1,760.00 |
Software developer
| £605.00 |
£605.00 |
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,320.00 |
£1,320.00 |
| £1,320.00 |
£1,320.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
| £1,540.00 |
£1,540.00 |
Accessibility specialist
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Content designer
| £605.00 |
£605.00 |
| £770.00 |
£770.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Content strategist
| £990.00 |
£990.00 |
Graphic designer
| £330.00 |
£330.00 |
| £550.00 |
£550.00 |
| £825.00 |
£825.00 |
| £1,100.00 |
£1,100.00 |
| £1,100.00 |
£1,100.00 |
| £1,320.00 |
£1,320.00 |
Interaction designer
| £440.00 |
£440.00 |
| £660.00 |
£660.00 |
| £880.00 |
£880.00 |
| £1,045.00 |
£1,045.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
Service designer
| £440.00 |
£440.00 |
| £660.00 |
£660.00 |
| £880.00 |
£880.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Technical writer
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
User researcher
| £440.00 |
£440.00 |
| £660.00 |
£660.00 |
| £880.00 |
£880.00 |
| £1,045.00 |
£1,045.00 |
| £1,320.00 |
£1,320.00 |
| £1,540.00 |
£1,540.00 |
Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
Da5df016-a471-4d1b-820a-ee85bbaf2e78
-
Cyber essentials plus
-
Yes
-
Cyber Essentials Plus Certificate Number
-
A3dd5d70-7030-4951-a6e8-754d82df2c6f
-
Other security certifications
-
No
Social value
-
Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Ensuring new workers are informed of their right to join a trade union
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
Service documents
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