AMBER LABS LIMITED

Service Design

Our service design employs GDS principles to optimise user experience and align with strategic business priorities. From initial discovery through alpha and beta testing to live implementation, our cost-efficient, user-centric solutions surpass GDS standards, enhancing productivity and service quality throughout the development lifecycle.

Features

• User-centred design for optimal user experience.
• Agile methodology for flexible, iterative development.
• Technology integration for advanced digital transformation.
• Stakeholder engagement to ensure user centricity.
• Performance monitoring tools for continuous improvement.
• Security protocols integration to safeguard data.
• Scalability planning for future growth.
• Multi-disciplinary teams for diverse expertise.

Benefits

• Enhances end user satisfaction through improved service design.
• Increases operational efficiency by optimising workflows.
• Reduces costs through streamlined processes.
• Boosts service reliability and quality.
• Facilitates innovation with agile practices.
• Improves alignment with organisational priorities.
• Strengthens data security and compliance.
• Supports scalability for business expansion.
• Enables faster time-to-market for new services.
• Encourages proactive problem-solving and continuous enhancement.

£376 to £1,696 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@amberlabs.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

331524517477479

Contact

James Bennett
07852109808
sales@amberlabs.io

Planning

• Planning service: Yes
• How the planning service works: At Amber Labs, our approach includes a full discovery phase where we collaborate with you to fully understand your business problem. Through user research and wide based stakeholder engagement we will gain a comprehensive understanding of the specific user problem(s) and work with you to articulate, develop and test the viability of a workable solution (MVP) which can deliver scalability, security, and user efficiency. Early in the process, we integrate robust security frameworks and compliance measures to prioritise your data’s security. This phase will allow us to collaborate with you to agree the approach and timelines for a full build which will include both private and public beta instances and a verifiable path to a full live service.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Services designed and delivered with a user centric approach will not typically require training as they will be deliberately intuitive and familiar in use due to GDS standards. However, enhanced initial support including a blend of seminars, video content, floor walking or other training materials can be provided to ensure successful service adoption in every case.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The service delivery will evolve from initial alpha implementations, pre-production and production instances to support the iterative development through private and public beta phases. At each phase the appropriate environments will be purposed and stood up to support this evolution, whist always ensuring environment costs are managed effectively. An iterative and repeatable delivery cadence will be established to support each delivery phase and ensuring a focus on the product quality during the development, test, and deployment cycle. During the beta phases our engineers and product specialists will engage with your service management teams to establish an efficient transition to a fully supportable live service
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance is at the heart of the Amber Labs ethos. Our quality assurance consultants are experienced in unit, integration, and end-to-end testing, and will design and implement a comprehensive test strategy which including full performance sizing and related performance testing prior to any public beta phase of delivery. Alongside this our product and user experience designers will continuously validate the delivered service against the user research and the functional specifications to ensure a complete fit with end user needs.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Amber Labs can provide on-going support and deliver a package of regular solution iterations and enhancement over the full product lifecycle, ensuring services remain.; ; fully up to date and compliant. This can be delivered as either a managed service or on an adhoc basis to suit customer needs.

Service scope

• Service constraints: There are no constraints to the service that buyers should know about.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on the level of service required, we can provide varying response times up to 24*7 365 Days per year support with 30 minute response times. It is recommended that the Service Level Agreement appropriate for your needs be assessed and agreed during the Project Implementation phase.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Our Web Chat Tool has been thoroughly tested with a range of Assistive Technology users.
• Support levels: We can provide a range of custom support levels ranging from short periods of dedicated support time per day up to 24*7 365 Days per year. The level of support required will depend on the Data Platform Solutions being implemented. The precise level of support required will be defined during the project costing phase. Support Costs will be based on the Service Management Rates detailed in our rate card.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Amber Labs, we are deeply committed to effective stewardship of the environment, aligning with our mission to fight climate change. Our predominantly remote and paperless way of working not only enhances efficiency but also significantly reduces our carbon footprint. By minimising the need for commuting and embracing digital solutions, we actively contribute to lowering greenhouse gas emissions, working towards our goal of achieving net zero emissions. Additionally, our company employees benefit from an electric vehicle scheme, further promoting sustainable transportation practices. Through our contracts, we harness our influence to instil environmental consciousness among staff, suppliers, customers, and communities, fostering a culture of protection and improvement to address the urgent challenges posed by climate change.

  Covid-19 recovery

  At Amber Labs, we prioritise a predominantly remote work setup, unless specifically requested by our clients. This approach not only grants our team greater flexibility but also serves as a proactive measure to mitigate health risks, including those associated with Covid-19. This adaptability not only benefits our valued staff but also aligns with the evolving needs of our clients, many of whom have yet to fully transition back to pre-pandemic office setups.; ; We create employment through our apprenticeship program. This scheme empowers young people from all backgrounds across the country to build meaningful careers in technology, by providing skill-building and employment pathways. Through our program, we not only bridge the digital and geographic divide but also cultivate a diverse and skilled workforce that drives innovation and social progress. ; ; In addition to our apprenticeship scheme, we're deeply committed to fostering employment opportunities through our graduate program. Geared towards technology graduates, this program is designed to pave the way for fulfilling careers in consulting, with a specialised focus on bolstering AI skills. We firmly believe that investing in such high-growth sectors equips individuals with the tools needed for remarkable success.; ; Furthermore, in recognition of the ongoing challenges posed by Covid-19 and other long-term health conditions, Amber Labs is dedicated to supporting affected employees through tailored accommodations. From flexible work hours to remote work options, and even adjustments in job responsibilities, we strive to create an inclusive and supportive environment where every team member can thrive.

  Tackling economic inequality

  At Amber Labs, we're committed to fostering economic inclusivity through our apprenticeship and graduate programs. Our apprenticeship scheme is designed to empower individuals from diverse backgrounds, providing skill-building opportunities and employment pathways in the technology sector. On the other hand, our graduate program specifically targets graduates in technology disciplines, equipping them with the expertise needed to thrive in high-growth industries like AI. In addition to these programs, Amber Labs initiates partnerships with inner-city schools to introduce students to technology careers, providing insights and connections with industry professionals and enhancing awareness of emerging technologies like AI from a young age.; ; Furthermore, Amber Labs proudly boasts a geographically diverse workforce drawn from all regions across the UK. By offering market-leading salaries, hybrid and flexible working arrangements, we demonstrate our commitment to creating an inclusive environment where everyone has the opportunity to succeed, regardless of their location or background.; ; In recognition of the economic challenges faced by many, such as the ongoing repercussions of Covid-19, Amber Labs is dedicated to providing support and accommodations. Whether through flexible work arrangements, remote work options, or tailored leave policies, we aim to ensure that individuals facing economic adversity have the opportunity to thrive in the workplace.; ; As an SME, we take pride in our continuous commitment to enhancing supply chain resilience and capacity.; ; Embracing innovation, including disruptive technologies like AI, we drive efficiencies and deliver higher quality goods and services, while also supporting the development of scalable and future-proofed methods within the supply chain. Cybersecurity is paramount, and we take proactive measures to identify and manage risks throughout the delivery process, including training for all our new consultants.

  Equal opportunity

  At Amber Labs, we are dedicated to reducing the disability employment gap and fostering equal opportunities within our workforce. Through our commitment to diversity and inclusion, we take proactive measures to increase the representation of disabled individuals in our contract workforce. Our interview processes are predominantly conducted remotely, ensuring accessibility and inclusivity from the outset. Additionally, we provide comprehensive support for disabled employees, including adaptations for remote working and accessible facilities, ensuring that they have the tools and resources needed to thrive in their roles.; ; Furthermore, we prioritise tackling workforce inequality through our performance management framework, which identifies areas for training and development for all employees. This framework ensures that individuals, including those from disadvantaged or minority groups, have access to opportunities for in-work progression and skills development relevant to our contracts. We use the information from this framework, and our knowledge on industry trends and client needs, to invest in continuous training for our consultants to ensure they remain up-to-date; this is funded internally to guarantee that our employees receive the necessary support to excel in their careers. Through these initiatives, we are committed to fostering an inclusive and equitable work environment where everyone has the opportunity to succeed.

  Wellbeing

  At Amber Labs, we prioritise the health and wellbeing of our workforce by taking proactive measures and fostering a supportive environment. We offer private medical insurance to all our employees once they have passed probation. Through initiatives like Perkbox, consultants have access to free mental health and physical health resources, along with discounts for gym memberships. Additionally, we advertise an HR inbox and provide a designated point of contact for those who wish to discuss mental health concerns, supplementing the line management chain for additional support and accessibility.

Pricing

• Price: £376 to £1,696 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@amberlabs.io. Tell them what format you need. It will help if you say what assistive technology you use.