ATKINSRÉALIS UK LIMITED

Digital Asset Management

Our service helps clients make sense of Asset Management (AM) information. We provide holistic advisory, software and technical services to support decision-makers in making evidenced and effective AM choices, in an environment of increasing stakeholder expectations, reducing staff levels and fluctuating funding constraints.

Features

• Planning – optimising investment decisions through integrated planning.
• Advisory – AM policy/plans, information strategy, ISO55001 compliance, technical/diagnostic review.
• Performance – increasing asset availability while minimising maintenance cost.
• Optimising maintenance, repair & operations.
• Valuation – reporting gross/depreciated replacement cost as per HMT requirements.
• Data – options to collect data, using appropriate technology effectively.
• Visualisation – transforming data into powerful information.
• Hosting – secure, reliable, accessible, controlled.

Benefits

• Assurance, fully transparent, with collaborative behaviours supporting a partnership approach.
• AtkinsRéalis involvement in developing best practice national/international guidance and processes.
• Domain knowledge across multiple sectors, including transport, utilities, buildings etc.
• End-to-end experience, covering strategic, tactical and operational design and implementation.
• Flexible, highly configurable solutions, with responsive approach to customer needs.
• Holistic advice, cross-cutting expertise avoids silos and maximises potential value.
• Integrated solutions, interoperable/aligned services, resulting in reduced process friction.
• Resource, range of skillsets, level of experience and authority available.
• Sustainability, potential for long-term knowledge transfer resulting in client self-sufficiency.

£600 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

331649879324731

Contact

Martin Yeoman
+44 1372 75 2023
ccs@atkinsrealis.com

Planning

• Planning service: Yes
• How the planning service works: This service will include full support on all planning activities relating to the implementation of cloud hosting and relevant services. Utilising the world-class asset management expertise within the team, the service will assist in activities such as: • Project initiation • Programming works • Requirements capture, definition and prioritisation • Resource management • Defining roles and responsibilities • Setting up risk management and change management processes • Developing a technical review procedure • Capturing and applying lessons learnt Additionally, to ensure the highest standards of implementation are achieved, the service can be tailored to specific client needs, also including the following: • Creation and agreement of a Service Level Agreement (SLA) Contract • Ongoing Helpdesk support • Ongoing Software Maintenance & Upgrades • Service Review Meetings • Additional Consultancy as required.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our service provides a range of blended training options to suit implementations of varying size and complexity, and to suit different learning styles. Trainers will spend time understanding and documenting clients’ learning needs and are comfortable designing and delivering messages to all levels in an organisation - whether to senior boardroom audiences or technical and operational staff. Our training service can include the development of e-learning modules where appropriate (as evidenced by our delivery of the Highways Maintenance Efficiency Programme (HMEP) Asset Management Toolkit). We can provide presenter-led workshops for a less formal approach to learning, as well as traditional classroom delivery for more formal courses and certification (as evidenced by our IHE Professional Certificate in Asset Management courses). If required, we offer tailored one-to-one training and “train the trainer” services, as we recognise that some messages may be best delivered by in-house staff. Should a more long-term approach be required, we have the capacity and capability to embed expert members of staff in client teams to enable knowledge transfer. We can offer a mix of all the above services with an evaluation of their effectiveness at the end of the project, if required.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service will enable client organisations to migrate to the Cloud (or between Cloud services) in a thorough, effective and timely manner. This offers: • Familiarisation and analysis of existing services (Cloud or other) • Establishing migration requirements (data, systems, timescales, dependencies) • Generating a migration plan and programme (including liaising with stakeholders and users to understand their needs, agreeing and communicating the programme) • Carrying out migration activities, reporting on progress and proactively managing issues • Closing out activities and supporting users through their familiarisation with the new service. The service will include support to work with the client’s Hosting Infrastructure Lead to ensure that the system is installed on the hosting platform and is functioning and accessible to staff who require access for the configuration work. Furthermore, to ensure that the platform meets the required specifications and that any necessary configuration changes can be made, details of the proposed platform will be clarified with the client and arrangements made to allow configuration changes to be completed in a timely manner. Key migration activities include: • Confirming the platform specification • Detailing the required platform configuration changes • Installing and testing server software when the platform configuration changes complete.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Aerospace, Defence, Security and Technology (ADS&T) division within AtkinsRéalis holds ISO 27001 and all our UK businesses are independently certified as achieving the ISO 9001:2015 quality management standard.; New software or hosting will be subject to a rigorous testing plan agreed with the client. Each functional and non-functional requirement will be tested and will be retested at the end of each sprint to confirm its continued operation. Repetitious testing shall be scripted and automated where appropriate.; Customer journeys will be tested by both testing engineers and sampled end users, where practicable. Performance will be tested in conditions as close as possible to real-world conditions, including network/internet traffic and transactional load, as well as under exceptional loads such as the running of large MI reports.; In the event that a customer requirement cannot be met as expected, we will support clients in either rejecting the new product/capability or, where appropriate, in agreeing a pragmatic relaxation of an aspect of the original requirements. The quality assurance of the new software, capability or hosting shall cover not just the validation of requirements, but also the suitability of the “look and feel” for the end users.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: User management • Service management • Helpdesk support

Service scope

• Service constraints: Standard UK business hours by default, additional support by agreement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 working day of receipt during normal business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our service provides a range of support options: 1. Standard Support - available during 08:00 – 18:00 hours, Monday to Friday (not English Public Holidays). Incidents may be logged via the web, telephone or email during these times. Incidents may be logged via the web outside of these hours, but they will not be progressed until the next working day. Software fixes will be progressed during these hours, and a release made available in line with the Customer’s agreement. 2. 7 days per week – see Standard Hours, the addition being able to log and receive responses to Incidents during the additional hours. Please note that we operate a Restoration of Service (RoS) approach to support on the additional days e.g. Saturday, Sunday and English public holidays – See below for RoS definition. 3. 24/7 - see 7 days per week, the addition being able to log and receive responses on a 24/7 basis. Restoration of Service (RoS) – during extended hours of support, the aim is to get the Customer operational as soon as possible. Software fixes will not be provided during the additional hours of support. Incidents remain the responsibility of the Technical Support team throughout the lifecycle.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 06/04/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients, but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. As a global organisation working on the world’s biggest Infrastructure, Transport and Energy programmes we always work to ensure that climate change is considered. Tailored commitments will be agreed through the buying process.; Sustainability is at the heart of AtkinsRéalis purpose - engineering a better future for our planet and its people. As an organisation we have signed up to the United Nations Framework Convention on Climate Change's (UNFCCC) Race to Zero global campaign and signed the Business Ambition for 1.5oC commitments. We have signed The Climate Pledge, working towards net zero by 2030 and are in the process of setting science-based targets. ; We support clients in safeguarding what we do today to enhance the environment and protect future generations from harm, this is fundamental to AtkinsRéalis’ sustainability policy and Sustainable Business Strategy. ; We have a series of approaches that we use through the delivery of our cloud projects, including:; • Considering whole life carbon when designing systems and assets to minimise carbon.; • Utilising a variety of tools (appropriate to the sector and client) to assess whole life carbon from embodied to in-life to end of life.; • Raising awareness about climate change to stakeholders of the projects to ensure clear understanding.

  Tackling economic inequality

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We are committed to creating a healthy future for communities and the wider economy. We do this through creating new businesses, jobs and skills and working with supply chain partners to create capacity and resilience.; We recognise some of the digital and cyber skills shortages facing the UK and are actively participating and promoting careers from school age children through to lifelong training. This is often delivered through STEM outreach schemes such as Governors for Schools programme and CyberFirst. This can include upskilling activities delivered by some of our highly skilled professionals ranging from interview and job preparation (e.g., CV support, Mock interviews) through to technical training (e.g., cyber security, digital skillset, STEM-based careers, supply chain engagement). We promote our full-time opportunities to priority groups based on the area of operation. (e.g., people living in regionally and nationally deprived areas /disabled people/ people who are underrepresented in the industry including Women, BAME, LGBT+ etc.).; We understand the opportunities a diverse supply chain can bring to complement our overall solution we are providing to our clients, such as innovation, improved productivity, novel or new technologies or niche skillsets. As a large organisation we have a large network of approved suppliers from diverse backgrounds including small and medium enterprises that we can utilise as required. These suppliers go through our due diligence process to ensure they meet our standards (i.e. around cyber security) and we are working with suppliers who share our values.

  Equal opportunity

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We have achieved the platinum standard on Cleared Assured Accreditation and are well positioned in its advocacy of ED&I practices. We are committed to creating an inclusive, collaborative culture for all of its employees and sub-contractors and feeding back value directly to our clients. ; AtkinsRéalis is a member of Inclusive Employers, a national network of businesses committed to building inclusive workplaces. Our processes have enabled us to create inclusive and diverse teams that will benefit clients with better performance, diversity of thinking and enhanced creativity. We are committed to cultivating a thriving diverse and inclusive work environment, where differences are valued and respected, and all staff are valued, supported, and treated fairly. ; Equal opportunity is fundamental to how AtkinsRéalis operates. From the moment a candidate applies to a vacancy of ours, we assess how we can best ensure equality. With this in mind, we are committed to ensuring that we select and recruit the best people for each role based on their ability to do the job, in line with the needs of the business, irrespective of the candidates’ gender identity, marital status, disability, sexual orientation, health, age, race, nationality, religion, employment status, or membership or non-membership of a trade union. We pursue this commitment by having clear and concise procedures and guidelines for HR and line managers to ensure policies are fully understood and implemented.

  Wellbeing

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We are passionately committed to changing the way we think about, and deal with mental/ physical health and wellbeing in the workplace. Without a happy, healthy, and energised team we wouldn’t be able to serve our clients in the innovative way we want to and make substantive change like cloud transformation possible. We live by our own values and ensure these are embedded in our delivery. When undertaking our work, we ensure all stakeholders have a safe and open dialogue to talk about health and wellbeing and access appropriate support. ; We consider ourselves long term partners with communities, upskilling people and enabling wellbeing benefits over the long term. This can include:; • Partnering with local groups and charities to invest in community wellbeing appropriate to the services being delivered. ; • Training our staff to deliver inclusive design in every piece of work to account for those with accessibility issues. ; • Designing with users'’ wellbeing in mind. (Implementing user centered design principles and co-designing with the stakeholders who will use cloud technology.; • Engaging with stakeholders; to raise awareness to address specific wellbeing agendas, such as mental health.

Pricing

• Price: £600 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.