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MAN AND MACHINE LIMITED

Autodesk Docs In A Design Workflow copy

Specific user based training for AutoCAD and Revit Users leveraging Autodesk Docs, who need to share their models with others and link their design tools with the Autodesk Construction Cloud.

Features

  • Up and Running Quick start Training

Benefits

  • Fast enablement of platform toolset for users
  • Reduces potential errors in setup and use
  • Provides quick access to start using for projects immediately
  • Accelerates learning
  • Maximises a quick return on investment

Pricing

£800 to £1,200 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.brownsword@manandmachine.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 3 1 7 0 6 8 7 8 6 9 8 7 7 7

Contact

MAN AND MACHINE LIMITED Nathan Brownsword
Telephone: 01844 263700
Email: nathan.brownsword@manandmachine.co.uk

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
As part of this service, we provide Specific user based training for AutoCAD and Revit Users leveraging Autodesk Docs. It includes: AutoCAD drawing files with Autodesk Docs, Revit saving non-workshared clouds models with Autodesk Docs, Publishing settings, Migrate linked models to the cloud, Working with linked model in the cloud, Working with the Desktop Connector, Managing Revit versions, Working with Revit issues add-in, Working with Navisworks issues add-in
Training is tied to specific services
Yes
Services the training service works with
  • Autodesk Docs
  • Revit
  • AutoCAD

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Helpdesk support, manned during office hours to help with Autodesk Collaborate or Collaborate Pro technical support. Primary trouble ticketing, raising cases with Autodesk, configuration support. Service provided on a 2 hour SLA.

Service scope

Service constraints
Support is provided remotely via TeamViewer.

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
TechCare is our branded helpdesk support service, which covers all of our CAD, CAM, Data Management and BIM software solutions. TechCare telephone support can be enhanced with engineering packs to provide additional training or consultancy support as necessary.

The TechCare Customer Helpdesk offers a guaranteed 2-hour response time, but will always endeavour to provide an immediate response to your support requests. The TechCare Helpdesk is manned by experiences software application engineers from Monday – Friday, 9:00am – 5:00pm (except UK Bank Holidays).

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Agent/reseller for Autodesk Collaborate and Collaborate Pro

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

The software and services provided are a disruptive solution that supports collaboration throughout the supply chain, helping to deliver construction projects on time and at lower cost.

Pricing

Price
£800 to £1,200 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.brownsword@manandmachine.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.