Qlik
Qlik & Talend Signature Success and Customer Success Engineer
Our Signature Success is your “white glove” experience. Our experts are by your side to advance your goals with the right mix of services and resources. Get a personalized and prescriptive path to success with all-inclusive, always-on strategic services.
Features
- Signature Success
- Assigned Customer Success Managers and Engineers
Benefits
- Personalized onboarding and training program
- Tailored success plan aligned with your business priorities
- Proactive technical guidance and leading best practices
- Drive adoption and user enablement
- Program governance
- Regular program reviews and platform health checks
Pricing
£1,100 to £2,000 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at nick.ward@qlik.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 3 2 2 8 7 0 0 3 7 5 0 6 3 6
Contact
Qlik
Nick Ward
Telephone: 07557267116
Email: nick.ward@qlik.com
Planning
- Planning service
- Yes
- How the planning service works
- Expert consulting is available to assist in implementing the solutions in your environment, including discovery and design of the platform, automation, high availability and disaster recovery.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- All Qlik & Talend Solutions
Training
- Training service provided
- Yes
- How the training service works
- Qlik Education offers a rich mix of training options, all designed to maximize the success of development, deployment and use of Qlik solutions. Courses can be instructor-led, self-paced or custom application for various user personas and are available online or in-classroom. Certification coursework and exams are also available.
- Training is tied to specific services
- Yes
- Services the training service works with
- All Qlik & Talend Solutions
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Setup and migration services support integration and analytics platform migration from one cloud provider to another or from 'on-premise' to the cloud.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We are able to provide platform and architectural reviews to meet quality and performance requirements.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Services are provided under Qlik Consulting Services Product Terms.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Standard Qlik support for severity 1 tickets is six hours 24 x 7. Severity 2 and 3 tickets are one business day. As part of our Signature Success programme, we also offer an enhanced level of support for severity 1 tickets with a 15 minute SLA 24 x 7.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Our Web Chat is available through our community website, this includes chat, access to a knowledge base and an online support portal which is available for licenced users. Web chat is available through a browser where a user can start a conversation with our trained customer experience experts for Account and Login Issues.
- Web chat accessibility testing
- Qlik aims to meet accessibility regulations by applying the standards of WCAG 2.0 Level AA and Section 508 of the Rehabilitation Act.
- Support levels
- Your data integration and analytics initiatives with Qlik are mission-critical for your business. You want assurance that any issues that arise are solved the right way, right away, with minimal impact to your operations. At the same time, you want to empower your organization with the best technical expertise to get you on the fast track to success. Qlik Enterprise Support is our new, unified support offering that delivers instant assurance through enterprise-grade service for all of our customers. Get the help you need anywhere, anytime, fast, with support that is always-on. Ensure your receive the right expertise with the highest relevancy for your case, through a personalized support experience. Do more with Qlik and stay ahead of potential issues by leveraging our proactive guidance resources.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Standards Institute of Israel
- ISO/IEC 27001 accreditation date
- 20/10/2020
- What the ISO/IEC 27001 doesn’t cover
- Qlik Data Market
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- SOC2 Type II
- SOC3
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
As a technology company, we have specific responsibilities to our stakeholders to engage in good business practices. As people, we have personal responsibilities to others and our planet. Because we want all of our actions and interactions to impact society in a positive way, we adopted and continually measure our progress against the triple bottom line model. It’s the best way to ensure we’re doing all we can to drive tangible economic, social, and environmental value across our global community.Covid-19 recovery
As a technology company, we have specific responsibilities to our stakeholders to engage in good business practices. As people, we have personal responsibilities to others and our planet. Because we want all of our actions and interactions to impact society in a positive way, we adopted and continually measure our progress against the triple bottom line model. It’s the best way to ensure we’re doing all we can to drive tangible economic, social, and environmental value across our global community.Tackling economic inequality
As a technology company, we have specific responsibilities to our stakeholders to engage in good business practices. As people, we have personal responsibilities to others and our planet. Because we want all of our actions and interactions to impact society in a positive way, we adopted and continually measure our progress against the triple bottom line model. It’s the best way to ensure we’re doing all we can to drive tangible economic, social, and environmental value across our global community.Equal opportunity
As a technology company, we have specific responsibilities to our stakeholders to engage in good business practices. As people, we have personal responsibilities to others and our planet. Because we want all of our actions and interactions to impact society in a positive way, we adopted and continually measure our progress against the triple bottom line model. It’s the best way to ensure we’re doing all we can to drive tangible economic, social, and environmental value across our global community.Wellbeing
As a technology company, we have specific responsibilities to our stakeholders to engage in good business practices. As people, we have personal responsibilities to others and our planet. Because we want all of our actions and interactions to impact society in a positive way, we adopted and continually measure our progress against the triple bottom line model. It’s the best way to ensure we’re doing all we can to drive tangible economic, social, and environmental value across our global community.
Pricing
- Price
- £1,100 to £2,000 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at nick.ward@qlik.com.
Tell them what format you need. It will help if you say what assistive technology you use.