ATKINSRÉALIS UK LIMITED

Service Integration for Cloud Operations

AtkinsRéalis Service Integration for Cloud Operations supports organisations developing cloud capabilities. Based on recognised global best practice we Integrate changes to services, delivery models and deploy new service domains, technology and processes. Achieved through carefully managed integration points delivering an end-to-end SIAM service, addressing risk, responsibilities and legacy contract arrangements.

Features

• Design of service integration solutions for end-to-end service management.
• Application of industry best practices: DevOps; ITIL; COBIT; etc.
• Defining an optimised data strategy for your cloud offering.
• Planning, development and implementation planning of integrated end-to-end service management.
• Design of service integration points between cloud provider and customer.
• Recommending and configuring the right tooling for your business.
• Monitoring service integration maturity through focused reporting.
• Define test strategy and test plan for user acceptance tests.
• Define a merging and branching strategy for optimised (DevOps) deployment.
• Bake in security to integration, testing verification and user acceptance.

Benefits

• Clear scope of service integration for cloud services.
• Complete service integration solution integrated into IT service operating model.
• Service integration points formalised in the service delivery model.
• Documented and repeatable processes with clear inputs and outputs.
• Clear allocation and understanding of authorities and responsibilities.
• Optimised test-driven development in an agile environment.
• Reduced risk during data migration exercises.
• Clear scope and responsibilities for User Acceptance Tests.
• Secure system implementation.
• DevOps tailored to your business outcomes and risk appetite.

£600 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukwinwork@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

332701774159951

Contact

Martin Yeoman
+44 1372 75 2023
ukwinwork@atkinsrealis.com

Planning

• Planning service: Yes
• How the planning service works: The AtkinsRéalis Cloud Operations Development Service is comprised of five key services (Explore, Plan, Build, Deliver and Manage). ; Plan: The plan phase considers the strategic direction of the clients’ business, lays the groundwork for later stages and delivers a coherent strategic transformation plan for the adoption of cloud operations. ; Build: Build baselines the strategic plans and develops the organisational capabilities, operating models, structures and functions. Build also models the new organisation to identify key implementation and integration considerations and delivers an implementation plan for the Deliver stage. ; Deliver: Deliver specifically concentrates upon the execution of implementation for the planned organisational and functional changes. Detailed implementation planning for business and functional change, along with the uptake of and transition to a cloud-based operation. ; Manage: Manage focuses upon the operation of the cloud operational model. The established monitors and measures for performance, built and delivered in previous stages, are evaluated for suitability and maturity; processes are assessed for their optimisation and uptake, and tooling is assessed for efficient delivery of cloud services. Additionally, manage considers all the traditional IT Service Management functions and can make recommendations for improvement and optimisation.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide instructor led training for users and technical staff to ensure rapid adoption of and smooth transition to new software and cloud hosting. In addition, we work closely with our customers to deliver tailored knowledge transfer. We see knowledge transfer as an integral element of our assignment delivery so that our customers can continue to realise benefits after the assignment is complete. It is for that reason that we prefer to work as an integral part of the client team, building knowledge and familiarity within the client team as we go. We believe that one of our key strengths is imparting our knowledge and experience throughout the lifecycle of a project. By engaging with clients in this way, we are able to transfer a firm understanding of the work being undertaken, the techniques being employed, and the deliverables being created.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have direct experience of planning and executing migrations of legacy applications and their associated data to cloud environments. We have also delivered additional capability in agile and DevOps frameworks which have been tested under UAT conditions. We have experience in technology refresh driven re-hosting in secure environments. In the planning stage we work with the buyer to determine what data needs to be migrated and what should be archived for legal and compliance reasons. We deploy data migration strategies for PaaS deployments and ensure they form part of the test-driven development approach and inform the test strategy and test plan. The manage stage will help the buyer to determine the changes required to the application layer and the services that form part of the cloud services. Opportunities to replace in-app capabilities with those supplied by the cloud service such as authorisation, authentication and audit can be investigated, and strategic decisions made. The migration to a PaaS solution provides the opportunity to implement changes to existing security postures. In short, we help you determine your optimal solution across the entire technology stack.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Aerospace, Defence, Security and Technology (ADS&T) division within AtkinsRéalis holds ISO 27001 and all our UK businesses are independently certified as achieving the ISO 9001:2015 quality management standard.; New software or hosting will be subject to a rigorous testing plan agreed with the client. Each functional and non-functional requirement will be tested and will be retested at the end of each sprint to confirm its continued operation. Repetitious testing shall be scripted and automated where appropriate.; Customer journeys will be tested by both testing engineers and sampled end users, where practicable. Performance will be tested in conditions as close as possible to real-world conditions, including network/internet traffic and transactional load, as well as under exceptional loads such as the running of large MI reports.; In the event that a customer requirement cannot be met as expected, we will support clients in either rejecting the new product/capability or, where appropriate, in agreeing a pragmatic relaxation of an aspect of the original requirements. The quality assurance of the new software, capability or hosting shall cover not just the validation of requirements, but also the suitability of the “look and feel” for the end users.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Example Service Levels /Service Groups Service Group 1 - GOLD Service Level 24/7 365 Days per year for high availability core service products and infrastructure Service Group 2 - SILVER Service Level 8am to 8 pm 5 business days a week (with a weekend call out service for SILVER Plus) Service Group 3 - Bronze Service Level 8am to 5 pm 5 business days per week (with a weekend call out service for Bronze Plus) Service resolution timeframes to be negotiated with the client, ensuring an acceptable manageable contract which meets both users and the business requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Example Service Levels /Service Groups: Service Group 1 - GOLD Service Level 24/7 365 Days per year for high availability core service products and infrastructure Service Group 2 - SILVER Service Level 8am to 8 pm 5 business days a week (with a weekend call out service for SILVER Plus) Service Group 3 - Bronze Service Level 8am to 5 pm 5 business days per week (with a weekend call out service for Bronze Plus) Service resolution timeframes to be negotiated with the client once discovery work has completed, to ensure no overburden of risk on both parties and an acceptable manageable contract which meets both the users and the business requirements. I.E. the client is not paying over the odds for an expensive service at 24/7 that is not actually required by the users or the business.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 06/04/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients, but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. As a global organisation working on the world’s biggest Infrastructure, Transport and Energy programmes we always work to ensure that climate change is considered. Tailored commitments will be agreed through the buying process.; Sustainability is at the heart of AtkinsRéalis purpose - engineering a better future for our planet and its people. As an organisation we have signed up to the United Nations Framework Convention on Climate Change's (UNFCCC) Race to Zero global campaign and signed the Business Ambition for 1.5oC commitments. We have signed The Climate Pledge, working towards net zero by 2030 and are in the process of setting science-based targets. ; We support clients in safeguarding what we do today to enhance the environment and protect future generations from harm, this is fundamental to AtkinsRéalis’ sustainability policy and Sustainable Business Strategy. ; We have a series of approaches that we use through the delivery of our cloud projects, including:; • Considering whole life carbon when designing systems and assets to minimise carbon.; • Utilising a variety of tools (appropriate to the sector and client) to assess whole life carbon from embodied to in-life to end of life.; • Raising awareness about climate change to stakeholders of the projects to ensure clear understanding.

  Tackling economic inequality

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We are committed to creating a healthy future for communities and the wider economy. We do this through creating new businesses, jobs and skills and working with supply chain partners to create capacity and resilience.; We recognise some of the digital and cyber skills shortages facing the UK and are actively participating and promoting careers from school age children through to lifelong training. This is often delivered through STEM outreach schemes such as Governors for Schools programme and CyberFirst. This can include upskilling activities delivered by some of our highly skilled professionals ranging from interview and job preparation (e.g., CV support, Mock interviews) through to technical training (e.g., cyber security, digital skillset, STEM-based careers, supply chain engagement). We promote our full-time opportunities to priority groups based on the area of operation. (e.g., people living in regionally and nationally deprived areas /disabled people/ people who are underrepresented in the industry including Women, BAME, LGBT+ etc.).; We understand the opportunities a diverse supply chain can bring to complement our overall solution we are providing to our clients, such as innovation, improved productivity, novel or new technologies or niche skillsets. As a large organisation we have a large network of approved suppliers from diverse backgrounds including small and medium enterprises that we can utilise as required. These suppliers go through our due diligence process to ensure they meet our standards (i.e. around cyber security) and we are working with suppliers who share our values.

  Equal opportunity

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We have achieved the platinum standard on Cleared Assured Accreditation and are well positioned in its advocacy of ED&I practices. We are committed to creating an inclusive, collaborative culture for all of its employees and sub-contractors and feeding back value directly to our clients. ; AtkinsRéalis is a member of Inclusive Employers, a national network of businesses committed to building inclusive workplaces. Our processes have enabled us to create inclusive and diverse teams that will benefit clients with better performance, diversity of thinking and enhanced creativity. We are committed to cultivating a thriving diverse and inclusive work environment, where differences are valued and respected, and all staff are valued, supported, and treated fairly. ; Equal opportunity is fundamental to how AtkinsRéalis operates. From the moment a candidate applies to a vacancy of ours, we assess how we can best ensure equality. With this in mind, we are committed to ensuring that we select and recruit the best people for each role based on their ability to do the job, in line with the needs of the business, irrespective of the candidates’ gender identity, marital status, disability, sexual orientation, health, age, race, nationality, religion, employment status, or membership or non-membership of a trade union. We pursue this commitment by having clear and concise procedures and guidelines for HR and line managers to ensure policies are fully understood and implemented.

  Wellbeing

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We are passionately committed to changing the way we think about, and deal with mental/ physical health and wellbeing in the workplace. Without a happy, healthy, and energised team we wouldn’t be able to serve our clients in the innovative way we want to and make substantive change like cloud transformation possible. We live by our own values and ensure these are embedded in our delivery. When undertaking our work, we ensure all stakeholders have a safe and open dialogue to talk about health and wellbeing and access appropriate support. ; We consider ourselves long term partners with communities, upskilling people and enabling wellbeing benefits over the long term. This can include:; • Partnering with local groups and charities to invest in community wellbeing appropriate to the services being delivered. ; • Training our staff to deliver inclusive design in every piece of work to account for those with accessibility issues. ; • Designing with users'’ wellbeing in mind. (Implementing user centered design principles and co-designing with the stakeholders who will use cloud technology.; • Engaging with stakeholders; to raise awareness to address specific wellbeing agendas, such as mental health.

Pricing

• Price: £600 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukwinwork@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.