Datopian (Viderum Ltd trading as)

CKAN Support

Datopian are the co-creators, co-stewards and one of the main developers of CKAN. We design, develop and scale CKAN solutions for everyone from government to the Fortune 500.

- ongoing support
- planning
- quality assurance and performance testing
- setup and migration
- security services
- training

Features

• Remote support via screen sharing and/or ticketing mechanism
• Ad-hoc support
• 24/7 tech support including bank holidays
• Multiple levels of SLA

Benefits

• Easy to reach via email, phone, video call, ticketing system
• Multiple levels of technical support
• Fast and reliable CKAN support

£320 to £1,880 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bizdev@datopian.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

334106938652288

Contact

Yoana Popova
+1 (341) 222-3743
bizdev@datopian.com

Planning

• Planning service: Yes
• How the planning service works: Our team has clear, established methodologies to align to Client’s needs and have no doubt that will be able to quickly understand and adapt to the nature of the Buyer's core business. To facilitate effective management of activities, it is critical to have an established process for spinning up a fully functional system quickly and with minimal costs to provide flexibility to our clients. Initial activities include assessment of user needs, non-functional requirements, security issues, scoping discovery, proof-of-concept, prototyping, initial and full implementation phases. We employ methodologies like User stories, Job stories (https://playbook.datopian.com/job-stories/) and SCQH (https://playbook.datopian.com/scqh/) to ensure the requirements are captured and understood by all. We engage in rapid development / delivery cycles and iterative creation approach. In terms of working style, Datopian takes a Scrum-based agile approach to delivery and this informs the way we create teams for our work, and our touch points with our partners. We use Scrum ceremonies specifically designed to enable critical transparency and inspection. All events are time-boxed events, such that every event has a maximum duration. We use burndown charts and reports to show progress at all levels of planning - from sprint all the way up to vision.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Open-source, bespoke clouds
  • Multi Cloud architectures
  • Microsoft Azure
  • Google Cloud Platform
  • Amazon Web Services

Training

• Training service provided: Yes
• How the training service works: At Datopian we have a well-established knowledge transfer strategy that provides the different user groups - both technical and non-technical - with the information, skills and knowledge they will need. Our knowledge transfer strategy combines technology, culture, measurement, and infrastructure. Main objectives of every project are not only to build sustainable platforms but also to ensure that the Buyers have sufficient training and support to begin and also to continue running the services efficiently once our engagement has concluded. The delivery method for transferring knowledge is a combination of video-based live workshops with Q&A sessions, hand-over documents, pre-recorded videos, online course materials, tutorials, and regular technical support. Knowledge transfer is linked with relational knowledge-based assets (tutorials, online chat rooms, FAQs, and so forth). Our training consists of a series of flexible, customisable modules suitable for a wide range of participants. Planning of sessions is done in close collaboration with the Buyer team to produce a bespoke programme of courses that will meet the needs of the Buyer. We collect all materials we create (or have created) in a content repository to ensure this knowledge is accessible to all, preserved, searchable and available to Buyer employees once our engagement has concluded.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We go by a set of industry rules to keep our delivery quality standards to the highest and exceed our clients’ expectations. Datopian supports clients across public and private sectors. Datopian architect, design, develop, deliver and support migration including all major public cloud providers - AWS, Azure, GCP and private clouds. The migration service is scalable and can be reversed, depending on the circumstances and migration stage. It can also be offered as a bespoke / managed service. Datopian can support development of local capabilities, provide training, mentoring, upskilling and transferring knowledge to Buyer upon request.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Bespoke private and public clouds
  • Secure government private clouds
  • Open-source, bespoke clouds
  • Multi Cloud architectures
  • Microsoft Azure
  • Google Cloud Platform
  • Amazon Web Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In practice, we go by a set of industry rules to keep our delivery quality standards to the highest and exceed our clients’ expectations. Our Cloud infrastructure is backed by Google's infrastructure in the EU and it is one of most reliable systems in the industry. We have been hosting and maintaining dozens of Government Data Portals (both open and internal) from around the world including US, UK, Denmark, Germany, Switzerland, Canada and many more. ; ; Datopian provides UAT environment, Test Strategy and Test Driven Development (unit tests and integration tests). Datopian Test Approach is designed to support agile projects and includes governance and configuration management. Datopian testers work closely with our designers and developers having skills and experience testing for bespoke, private and public clouds including AWS-, Google- (GCP) and Azure-based hosting solutions.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Datopian have a fully ticketed Support Desk available as part of any service and or software Datopian develops or platform we provide. Datopian offers different support packages (Bronze, Silver, Gold, Platinum) with different response times (from 4h to 48h) depending on user requirements. Support mechanisms: email, phone, online and screen-share. 24/7 support also available.

Service scope

• Service constraints: None. Whether you are looking to publish data openly or manage internal data, CKAN builds everything from open data portals to enterprise data catalogs. Combined with our agile, iterative and consultative approach to understanding customer and stakeholders needs and our ability to rapidly create innovative solutions, there are basically no constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Datopian offers different support packages (Bronze, Silver, Gold, Platinum) with different response times (from 4h to 48h) depending on user requirements. Response time can be tailered to user's needs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Support levels: Datopian offers different support packages (Bronze, Silver, Gold, Platinum) with different response times (from 4h to 48h) depending on user requirements. Support mechanisms: email, phone, online and screen-share. 24/7 support also available. Support can be tailered to user's needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a fully remote company, Datopian significantly reduces its carbon footprint by eliminating the need for commuting and maintaining physical offices. We exclusively utilize digital communication methods and advocate for contractors to rely on renewable energy sources for heating, further minimizing environmental impact. Our commitment extends beyond operational practices to include climate change CSR initiatives. Notably, our "State of Carbon" project, spearheaded by President Rufus Pollock, provides open access to carbon dioxide data through the world's first open API for climate change: The State of Carbon was built by the President of Datopian Rufus Pollock to chart carbon dioxide levels. The chart is powered by the world's first open API for climate change. This enables anyone to enhance NOAAs carbon dioxide data by building charts, sensor networks, and more. The code is open source on Github. Every day, NOAA scientists carefully measure the carbon dioxide in the atmosphere. This important data is public but hard to digest. The aim of the project is to empower everyone around the world to use it. ⠀ Additionally, our platform hosts a collection of datasets on climate change, empowering the public and scientific community to drive greater understanding and innovation: https://datahub.io/collections/climate-change. Our Life Itself Climate Inquiry project (https://climate.lifeitself.us) serves as a comprehensive resource for exploring the climate crisis, inspired by sustainable energy principles. This project started out as a personal investigation of our president Rufus Pollock into the climate crisis. The aim was to document and share a path through this topic. It is heavily inspired and influenced by David Mackay’s Sustainable Energy. Through these initiatives, Datopian actively contributes to fighting climate change and promoting environmental sustainability.

  Covid-19 recovery

  Datopian members have initiated open-source projects that help local communities to manage and recover from the impact of COVID-19. Datopian prides itself as an open-source company with a relentless pursuit of sharing and reusing data and working software. We are supporting and promoting open data beyond data catalogs. In regards to the COVID-19 crisis, we created a dynamic dashboard (https://covid19.datahub.io), built using react.js, which shows the total number of cumulative confirmed cases, new cases per day and deaths. One of the key features of this visualisation is that it allows you to select the country of your choice, to check on the latest covid-19 indicators. We also added a table that shows users a country summary and allows users to sort the data. At Datopian we know that there’s so much we can still do to contribute towards our open data ecosystem, that's why we continue to generously invest time and efforts in supporting humanity.

  Tackling economic inequality

  Datopian actively addresses the digital skills gap by offering support and training opportunities globally. By embracing remote work, we tap into talent from diverse backgrounds, including those who face barriers to employment and/or who are located in deprived areas. Our philosophy emphasizes discovering and nurturing untapped potential and "undiscovered talents", leading us to offer Apprentice programs and internships to individuals with the right attitude and a willingness to learn. These programs not only provide practical training but also support educational attainment, helping participants gain recognized qualifications. As part of our Apprentice program and our internships, Datopian provides a rigorous remote training regime which consists of a series of classrooms as well as self-development plans suitable even for junior people with no previous experience. The goal is to develop the apprentices into fully operational Datopian Engineers who can reliably and effectively deliver high-quality work for clients as part of a self-organizing team.

  Equal opportunity

  At Datopian, we are deeply committed to fostering an inclusive workplace culture where diversity is celebrated and everyone has equal access to opportunities for growth and advancement. We actively seek to reduce barriers to employment by providing support for individuals with disabilities. We prioritize diversity and inclusion in all aspects of our operations, from recruitment and hiring to professional development and advancement. Our recruitment practices prioritize merit and potential, welcoming candidates from diverse linguistic and cultural backgrounds. We offer training and development programs tailored to individual needs, ensuring that all team members have the resources and support necessary to succeed. Through ongoing initiatives and programs, we strive to foster a workplace culture that celebrates diversity and empowers every individual to reach their full potential.

  Wellbeing

  Promoting the wellbeing of our team members stands as a cornerstone of Datopian's organizational ethos. We prioritize fostering an environment where individuals thrive, both physically and mentally, enabling them to perform at their peak capacity. Our proactive approach to wellbeing encompasses various initiatives designed to support our diverse workforce. Central to our efforts is the Datopian Wellbeing Guide, a comprehensive resource offering tailored support and guidance. This includes access to country-specific services and cognitive health tips, ensuring individuals have the necessary tools to maintain their wellbeing. Moreover, our commitment extends to promoting inclusivity and challenging negative stereotypes, fostering a culture of respect and understanding among our global team. At Datopian, we recognize the importance of fostering harmonious relationships and resolving conflicts effectively. Our outlined conflict-resolution strategies empower team members to voice concerns and contribute to a positive work environment. This inclusive approach not only enhances wellbeing but also fosters a culture of collaboration and mutual respect. Furthermore, we prioritize community engagement through regular online events, ranging from cultural presentations to educational seminars. These initiatives serve to promote camaraderie and strengthen bonds within our organization, further enhancing overall wellbeing and employee satisfaction. Our commitment to employee wellbeing extends beyond traditional measures. We have implemented innovative initiatives, such as color-coded or numerical wellbeing assessments, where green signifies optimal wellbeing, yellow indicates a moderate state, and orange serves as a strong warning requiring immediate attention to prevent further decline. Red flags potential burnout. This approach empowers individuals to self-assess and communicate their wellbeing status transparently. HR diligently tracks these statuses and offers personalized support and assistance, recognizing the importance of the human aspect in fostering a healthy workplace culture.

Pricing

• Price: £320 to £1,880 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bizdev@datopian.com. Tell them what format you need. It will help if you say what assistive technology you use.