| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £750.00 | |
| Solution architect | £1,000.00 | |
| Senior solution architect | £1,200.00 | |
| Lead solution architect | £1,500.00 | |
| Principal solution architect | £2,000.00 |
ACCELERAATE LIMITED
Customer Experience as a Service (CXaaS) for Zoom
CX as a Service (CXaaS) for Zoom is an optimisation and innovation approach that provides CX strategy and technical delivery to ensure continuous progress and outcomes for those using Zoom Phone, Zoom Contact Center, and Zoom Virtual Agent. We become an extension of your team, offering CX expertise and capacity.
Features
- Roadmap ownership and strategic CX improvement planning
- Design and build of new customer interaction flows
- Iteration driven by live performance and experience data
- AI feature activation and adoption management
- Continuous improvement and operational excellence governance
- Customer journey mapping and experience optimisation
- Voice of customer analysis and insight reporting
- Performance benchmarking and maturity assessment
- Change management and stakeholder engagement support
- Innovation workshops and future-state CX design
Benefits
- Prioritise improvement activity around measurable customer and operational outcomes
- Deploy changes safely through structured design, testing, and release processes
- Convert performance insights into continuous service improvements
- Identify, implement, and measure adoption of new platform features
- Maintain clean, scalable, and future-ready system environments
- Reduce operational inefficiency through data-led optimisation cycles
- Improve customer satisfaction through targeted journey enhancements
- Accelerate value realisation from AI and automation capabilities
- Minimise change risk through experienced governance and assurance
- Reduce internal workload through proactive CX management
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworks@acceleraate.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
3 3 4 1 3 3 9 2 1 0 6 4 7 1 8
Contact
ACCELERAATE LIMITED
Matt Cowell
Telephone: 0161 552 5852
Email: frameworks@acceleraate.com
About the service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Reporting and proactive results analysis
- End user training coordination
- Other
Service scope
- Service constraints
-
Customer Experience as a Service (CXaaS) for Zoom provides on-going optimisation and improvement services for Zoom Phone, Zoom Contact Center, Zoom Virtual Agent, Zoom Quality Management, Zoom Workforce Management.
Customer Experience as a Service (CXaaS) for Zoom is provided remotely. Our CX specialists are also available to come on-site for an additional fee.
User support
- Email or online ticketing support
- Yes
- Support response times
- Monday to Friday 09:00-17:00, excluding Bank & Public Holidays in England
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- CX as a Service for Zoom is provided Monday to Friday 09:00-17:00, excluding Bank & Public Holidays in England.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £500.00 | |
| Application operations engineer | £750.00 | |
| Senior application operations engineer | £1,000.00 | |
| Lead application operations engineer | £1,200.00 | |
| Principal application operations engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £750.00 | |
| IT service manager | £1,000.00 | |
| Senior IT service manager | £1,200.00 | |
| Head of IT service management | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £750.00 | |
| Infrastructure engineer | £1,000.00 | |
| Senior infrastructure engineer | £1,200.00 | |
| Lead infrastructure engineer | £1,500.00 | |
| Principal infrastructure engineer | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £750.00 | |
| QAT analyst | £1,000.00 | |
| Senior QAT analyst | £1,200.00 | |
| Lead QAT analyst | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test engineer | £1,000.00 | |
| Senior test engineer | £1,200.00 | |
| Lead test engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £1,000.00 | |
| Senior DevOps engineer | £1,200.00 | |
| Senior DevOps engineer - management | £1,200.00 | |
| Lead DevOps engineer | £1,500.00 | |
| Lead DevOps engineer - management | £1,500.00 | |
| Principal DevOps engineer | £2,000.00 | |
| Principal DevOps engineer - management | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £1,000.00 | |
| Senior developer | £1,200.00 | |
| Senior developer - management | £1,200.00 | |
| Lead developer | £1,500.00 | |
| Lead developer - management | £1,500.00 | |
| Principal developer | £2,000.00 | |
| Principal developer - management | £2,000.00 |
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- D58174a4-31fd-42c0-b765-eadd68dbd898
- Cyber essentials plus
- Yes
- Cyber Essentials Plus Certificate Number
- 3b650353-9530-4aab-94d0-c90799d590ef
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Volunteering opportunities for staff
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworks@acceleraate.com.
Tell them what format you need. It will help if you say what assistive technology you use.