INTEGRATOR HOUSING SOLUTIONS LTD

Integrator Plus

Integrator Plus is a user-friendly cloud-based housing asset management system, for cost planning & analysis, planned maintenance, stock condition, government standards (DHS/HHSRS/SHQS/EESSH/WHQS), energy efficiency & decarbonisation, servicing & compliance and mobile surveying.

Powerful filtering, reporting and dashboard summaries provide the information you need at your fingertips in an easy-to-understand way.

Features

• Asset Register with advanced filtering and asset hierarchy
• Real-time custom reporting and dashboard summaries with easy-to-read data
• Advanced stock condition management, cost projection and programme management
• Government standards (HHSRS/DHS/SHQS/EESSH/WHQS) with smart dashboards and reporting
• Fully integrated government-approved RdSAP calculation engine
• In-depth energy efficiency analysis and decarbonisation tools
• Unlimited custom fields for any purpose
• Customisable mobile surveying with photo and document attachments
• Customisable servicing/compliance inspections with repeat intervals, tracking, outcome management
• Data API for integration with other data systems

Benefits

• A powerful all-in-one system with an intuitive, user friendly interface
• Works in a web browser, supporting work-from-home or hybrid work
• Import data via spreadsheet, batch, mobile survey or manual entry
• Simple-to-use dashboards with drill-down and gap analysis for missing data
• Analyse data in your own way, with in-depth reporting suite
• Reduce load on ICT department- no installation/upgrade management required
• Data API for integration across all organisational systems
• Powerful energy efficiency toolkit to streamline your decarbonisation efforts
• Mobile surveying with approvals to keep data quality in-check
• Customise configuration/settings in-system without having to contact someone else

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@integrator.solutions. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

334232430315728

Contact

Juliet Drewett
0808 133 4567
enquiries@integrator.solutions

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Internet access
  • Web browser

User support

• Email or online ticketing support: Yes
• Support response times: Support is provided during normal business hours, in line with our SLAs.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: IHS will respond to requests for support services relating to software incidents falling into one of the Business Impact Categories during Support Hours, in accordance with the following:; ; Business Impact Level 1 - Complete outage. The system is verifiably unavailable to users during normal working hours, due to an application or hosting issue under the control of IHS or its suppliers.; ; Response time: 2 working hours; Target resolution: As soon as practicable; ; Business Impact Level 2 - Serious impediment of a major function of normal operation; the Software has become unusable and there is no workaround available. ; ; Response time: 4 working hours; Target resolution: 8 working hours; ; Business Impact Level 3 - A major function in normal operation and use of the Software has become unusable; there is a workaround available, but it is awkward to operate. ; ; Response time: 1 working day; Target resolution: 14 working days ; ; Business Impact Level 4 - A major or minor function has become unworkable but there is an effective workaround. ; ; Response time: 1 working day; Target resolution: Next major update; ; Support requests are raised via phone or dedicated email address. Client account manager available in working hours for additional contact.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Standard onboarding process milestones, tailored to the customer based on any idiosyncrasies identified relating to the customer organisation or a previous solution.; Online training sessions included as standard (see pricing document for details based on the specific package purchased).; Hypercare clinics available after onboarding for less generalised training and 'in situ' guidance.; In-system help documentation.; Support team available to answer questions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract data via the system interface or Data API prior to end of contract. Alternatively, a manual data extraction can be requested via support team.
• End-of-contract process: An end-of-contract basic data export (where required) is included within the main licence fee. Where additional requirements exist for validation, data shaping or other more advanced work, a consultation day rate is charged (as per pricing document).
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: PDF information provided during onboarding process. High level details included in Service Definition.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The system can be used on any device with a web browser and has a responsive layout for mobile displays.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Efficient and user-friendly user interface, with easy-to-navigate design. Clear labelling with icons, and separation of user/admin functionality. Built-in contextual help system accessible on every page. Familiar and recognisable user journeys with modals, save/cancel buttons and typical data inputs.
• Accessibility standards: None or don’t know
• Description of accessibility: Responsive to browser accessibility settings, such as zoom. Clear labelling of all functionalities. Specific separated administration screen for system configuration. Ability for informational tooltips to be added for custom fields, so additional context for a field can be provided to users at point-of-use.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Users with the correct in-system permissions can set up 'API Users' that have granular access to specific available endpoints. Identity and refresh access tokens can be generated in system. API users can pull a wide amount of information via requests to a series of endpoints. API users can also create or update system data via dedicated endpoints. The available endpoints cover key data areas across the system, and new endpoints are regularly added for new use cases.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: User-based customisation is a key part of Integrator Plus. Users with the correct permissions can customise Asset Types/Asset Hierarchy, Building Components (names, types, various costs, lifecycles, units of measurement), create and manage unlimited custom fields (various data types), create differing templates for both components/custom fields, set different HHSRS descriptors, link different (multiple) Stock Condition Components to DHS components, add custom RdSAP measure costs, create custom data filters and mobile survey designs. Custom servicing inspection types can be created for all types of servicing and compliance with specific repeat intervals, 'upcoming' horizons, inspection fields and unlimited traffic light outcomes.

Scaling

• Independence of resources: The service employs Microsoft Azure automatic horizontal app scaling based on compute usage across the solution. The service is automatically monitored and resource is also regularly manually assessed.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Data can be extracted from the system through a host of in-system reports and exports, including a completely customisable ad hoc report output. Some of these include on-the-fly calculation outputs. Additional outputs are often added based on customer requests.; ; Data can be pulled directly via Data API requests.; ; Data can also be manually extracted upon request, via the support team.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Integrator Plus is solely hosted on Microsoft Azure, which guarantees at least 99.5% uptime for the various services in use. Coupled with this, the system employs further configurations to provide application availability, including horizontal scaling for performance, as well as geographically-redundant failover for the application, storage and database, to a paired UK datacentre.
• Approach to resilience: The entire application will failover to an identical instance in a paired UK region in the event that it is totally unavailable. This means that even in the event of datacentre failure, requests will automatically be diverted to the paired region, and application availability will be maintained.; ; Geo-replication to a paired UK region means that there is always an accessible up-to-date version of the database, even if a whole datacentre were to fail.; ; Files (such as asset attachments) are stored in Azure Blob Storage containers, with geo-redundancy to a paired UK region.; ; Backups are geo-redundant – saved to a paired UK region, protected against whole datacentre failure.
• Outage reporting: The system is continually internally monitored using Microsoft Azure tools. Customers are made aware of any important issues via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Service includes a roles-based system with granular permissions (administrable in-system, accessed through the secure login system), providing users with specific access, as defined by a manager of the system. Permissions include visibility of whole sections, read/edit of data pages, administration and other special permissions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Integrator Housing Solutions uses a combination of internal process, training and systematic controls to provide clear oversight and management of product, data and employee security.
• Information security policies and processes: Staff follow internal processes designed to manage various security-impacting areas, including, but not limited to:; ; - Access to company systems; - Data encryption; - Data access; - GDPR and Data protection; - Source control; - Peer code review; - Vulnerability management; - Employee onboarding/offboarding; ; Some of these restrictions are systematically enforced via system configurations. Auditable systems are used to track task management, source control and deployment. Security approaches are reviewed regularly by senior management.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All infrastructure and hosting services are managed through Microsoft Azure, which provides monitoring and pre-emptive information regarding upcoming supplier service changes.; ; Larger and higher-risk internal changes are subject to senior management approval, and are documented via a business case process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Security infrastructure leverages Microsoft Azure's Microsoft Defender for Cloud, which includes analysis, threat detection monitoring capabilities, as well as recommendations for best practice.; ; Where there are code vulnerabilities identified, normal bugfix and hotfix processes are in place, with updates deployed via a CI/CD solution. With an agile development approach, and automated workflows, required patching can be completed quickly and efficiently.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security infrastructure leverages Microsoft Azure's Microsoft Defender for Cloud, which includes analysis, threat detection monitoring capabilities, as well as recommendations for best practice.; ; Where severe incidents are identified, updates are delivered as soon as is practicable through an internal hotfix process, deployed via a CI/CD solution.
• Incident management type: Supplier-defined controls
• Incident management approach: Service infrastructure leverages Microsoft Azure's monitoring tools, including Microsoft Defender for Cloud, which includes analysis, threat detection and monitoring capabilities. Where an incident is detected systematically, an internal process is followed to manage it.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Limited trials available on request including standard data set. Specifics of trial duration and features determined at time of implementation.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@integrator.solutions. Tell them what format you need. It will help if you say what assistive technology you use.