SIMPLEX SERVICES (UK) LIMITED
M365 Migration-as-a-service
Our M365 migration service provides end-to-end coverage for projects like migrating from legacy environment to private/public/hybrid cloud and/or setting up a Greenfield M365. Our migration services will be tailored to your business requirements covering architecture blueprints, migration plan development and execution including rollback and fallback, application/workload integration and transition guidance.
Features
- Migration Planning and Execution
- Strategy and Consulting
- Scope and Specification
- Enterprise Architecture
- Solution and Technology Architecture
- Compliance and Assurance
- Packaged Services including software licenses for as-a-service requirements
Benefits
- Pragmatic Migration approach and execution
- Outcome based migration services (pay only if migration is successful)
- Enhanced credibility to existing strategy
- Address business needs, maintain quality of outputs and control
- Tangible outputs conforming to technology framework
- Diverse skillsets and scalable (up and down) model
Pricing
£650 to £900 a person a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
3 3 4 3 4 9 5 5 7 0 2 9 9 8 0
Contact
SIMPLEX SERVICES (UK) LIMITED
Mohit Bajaj
Telephone: +447946789222
Email: mohit@simplex-services.com
Planning
- Planning service
- Yes
- How the planning service works
-
Moving to the M365 can be complex and many find they don’t have the knowledge and expertise they need to get started.
Simplex carries out a 360 degree assessment of your as-is infrastructure and creates a plan typically based around the business and end user functions so that the implementation is aligned to the requirements and aspirations. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We will work with your project and support team to train them on the usage of M365 services provisioned and migrated by us on Microsoft 365 environment. This will be a combination of overall cloud offerings as well as customised to your setup
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
This section describes Simplex Technical Advisory, Consultancy and Support Services, and should be read in conjunction with the associated Service definition documentation.
Simplex takes a business outcome driven approach to define their client’s migration to cloud. This is customised to meet each client individual needs and is underpinned by industry insights and our own experience in similar assignments.
The key services include planning, assessment and execution of applications and workloads for cloud platforms and re-platform and modernise, where needed. A detailed assessment is carried across the business needs and goals, current technology landscape to find a balance between the adoption of elasticity and agility features of M365. The overall design and architecture validation and programme governance ensures the migration is carried within the technology, timelines and costs limits.
All our engagements take a pragmatic approach towards automation by using a combination of tools, scripts and online and offline communications with various contributors and stakeholders. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
The testing is key to our Migration. Pre, during and post migration checklists and run books are prepared to ensure minimal/no business disruption as a result of migration.
Simplex recommends clients to carry out routine Disaster Recovery scenarios and other applicable tests to ensure there are processes in place to invoke support. We can lead, participate or facilitate the tests based on your needs. Quality assurance is determined from the outset with the client and a robust and measurable set of requirements are baselined. These are then validated with a jointly defined acceptance criteria and will be validated during phases such as: technical testing, functional and user experience testing. Stress testing can also be carried to validate how the solution performs under load, such as high traffic or high number of concurrent users. We provide various customised QA templates for checklist and benchmarks to ensure cloud testing is comprehensive.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Other
- Other security services
- Multi Factor Authentication
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide support to all sorts of end user and digital workplace services, specifically focussed . We offer 9am to 5pm or 24/7 support dependent on client needs and can be a combination of on-site and remote support. We have a team of consultants and specialists who are certified in the specific technology and end user services area. We provide the 1st line and 2nd line support using our in house resources and we leverage on our relationship with the cloud service providers for any 3rd line support. We support three levels titled: Standard, Important and Critical. We work with clients to understand their business requirements and cost implications and then align workloads to support levels. We have Technical Account Manager and Cloud Specialist to help our clients define these support levels and ensure right fit throughout the contract. This activity is carried during the initial setup and can be altered if our client's requirement changes providing flexibility.
Service scope
- Service constraints
- There are no constraints.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- The response times are defined as per customer's requirements and budgets. We broadly classify our support into three categories: Standard, Important and Critical. Standard: General guidance cases < 24 business hours; system impaired cases < 12 business hours. Important: General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases < 1 hour. Critical: General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases < 1 hour; business-critical system down cases < 15 minutes
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- We have not directly done web interface testing for assistive technology users but can work and channelise with partners to bring those testing experience for our clients.
- Support levels
- We provide support to all sorts of end user and digital workplace services with key focus on Microsoft 365 offerings. We offer 9am to 5pm or 24/7 support dependent on client needs and can be a combination of on-site and remote support. We have a team of consultants and specialists who are certified in the specific technology and cloud services area. We provide the 1st line and 2nd line support using our in house resources and we leverage on our relationship with the cloud service providers for any 3rd line support. We support three levels titled: Standard, Important and Critical. We work with clients to understand their business requirements and cost implications and then align workloads to support levels. We have Technical Account Manager and Cloud Specialist to help our clients define these support levels and ensure right fit throughout the contract. This activity is carried during the initial setup and can be altered if our client's requirement changes providing flexibility.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft (including Microsoft 365)
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- INTERNATIONAL REGISTER OF QUALITY ASSESSED ORGANISATIONS
- ISO/IEC 27001 accreditation date
- 24/02/2024
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Involved in activities like:
- Support Green initiatives in our projects internal and external delivered to our customers. We have Green Project Management certified PMs.
- Deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions.
- Influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection and improvement.Covid-19 recovery
We are involved in activities like below in the delivery of the contract and our services to customers:
- Create employment and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors.
- Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services including remote and hybrid working.
- Support the mental health of people affected by COVID-19.
- Improve workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions and only travel when needed.Tackling economic inequality
Involved in activities like:
- Providing internship and training opportunities to address skills gaps and giving them pathway to employment.
- Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.Equal opportunity
Involved and supporting activities in reduce the disability employment gap like:
- Influence staff, suppliers, customers and communities through the delivery of the contract to support disabled people. Our co-founder and CEO is a Governor in a college of special needs and advocates and support the students inclusion in the employment.Wellbeing
Involved and supporting activities in improving health and wellbeing like:
- Support the health and wellbeing, including physical and mental health, in the contract workforce.
- Influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.
Pricing
- Price
- £650 to £900 a person a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at mohit@simplex-services.com.
Tell them what format you need. It will help if you say what assistive technology you use.