COMPUTACENTER (UK) LIMITED

Computacenter Resale of Dynatrace Observability SaaS

Dynatrace delivers an AI-powered observability SaaS platform for monitoring applications, cloud infrastructure, and digital experiences. Hosted on major hyperscalers, it provides secure, multi-tenant data protection. Dynatrace helps enterprises understand systems, automate insights, and turn complexity into value, driving performance visibility while supporting high-availability operations across dynamic environments.

Features

• AI-driven root cause analysis
• end-to-end distributed tracing providing code-level visibility across all services
• unified logs, metrics, traces and events stored contextually within grail
• digital experience monitoring with real-user, synthetic and session replay capabilities
• automated anomaly detection
• cloud-native observability
• automated discovery and mapping out of all cloud components
• full stack visibility into your hybrid multi-cloud environment

Benefits

• Detect issues early to reduce downtime and resolve problems faster
• gain full visibility to accelerate troubleshooting
• eliminate manual analysis through AI-driven root-cause answers
• enhance user experience by continuously monitoring all digital journeys
• reduce operational overhead using automated workflows for rapid remediation
• streamline cloud migrations with automatic discovery of complex environments
• improve security posture by continuously detecting vulnerabilities across workloads
• make faster decisions with unified logs, metrics and traces

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

334599544691776

Contact

Colin Smith
+44 (0) 7386694023
Government@computacenter.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Generative AI Software Services
  • Anomaly Detection AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: There are no constraints with the service being delivered.
• System requirements: System requirements are listed at help.dynatrace.com

User support

• Email or online ticketing support: Yes
• Support response times: Dynatrace proivides the following initial response times:; Enterprise Support (24/7/365):; Critical: 30 minutes; High: 4 hours; Medium: next business day; Low: 2 business days; ; Standard Support (Business hours, M-F):; Critical: 4 business hours; High: next business day; Medium: 2 business days; Low: 4 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have not conducted our own testing with assistive technology users. However, our web chat is powered by Zendesk, which is compliant with WCAG standards and EN 301 549. Zendesk performs accessibility testing to ensure compatibility with screen readers like JAWS and NVDA, keyboard navigation, and other assistive technologies. These tests verify that chat elements are properly labelled, dynamic content updates are announced, and ARIA roles are implemented for accessibility.
• Onsite support: No
• Support levels: Dynatrace offers two support tiers: Standard Support and Enterprise Success & Support, each designed to meet different customer needs. Standard Support provides essential assistance during business hours (Monday–Friday) with a platform SLA of 99.5%. Customers can access help through community, chat, and web channels, with initial response times ranging from 4 business hours for critical issues to 4 business days for low-priority cases. Standard Support also includes access to Dynatrace University and nine months of version support. Enterprise Success & Support delivers a premium experience with 24/7/365 availability, a higher platform SLA of 99.95%, and significantly faster response times—30 minutes for critical issues and 4 hours for high-priority cases. This tier adds priority chat and ticket handling, proactive monitoring of the Dynatrace environment, and a named escalation path. Customers benefit from engagement analysis, technical account management via a dedicated Customer Success Engineer, and a named Customer Success Manager. Additionally, Enterprise tier extends version support to 12 months, ensuring greater stability and planning flexibility. In short, Standard Support covers core needs, while Enterprise Success & Support offers advanced, proactive services for organizations requiring maximum uptime, rapid issue resolution, and strategic guidance.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Dynatrace helps users start using the service by providing comprehensive online documentation and free access to Dynatrace University, which offers self-paced courses, tutorials, and certifications. These resources enable users to quickly learn and adopt the platform. For organizations that require tailored onboarding or advanced guidance, Dynatrace also offers professional services at an additional cost, ensuring a smooth and successful implementation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can extract their data from Dynatrace by leveraging the Dynatrace API. The platform provides comprehensive REST APIs that allow customers to programmatically access and export monitoring data, configuration details, and metrics before the contract ends. This ensures full control and portability of data.
• End-of-contract process: At the end of the contract, customers can extract all their data using Dynatrace’s APIs before the agreement expires. The contract price includes access to the Dynatrace platform, online documentation, and free training through Dynatrace University. Additional costs apply for optional services such as professional onboarding, custom training, and advanced consulting. This ensures customers maintain control of their data and have flexibility for any extra support they may need.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: N/a

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No functional differences - Dynatrace UI is accessed via a responsive web interface that adapts layout and navigation for smaller screens
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: N/a
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Dynatrace conducts accessibility validation using a combination of external WCAG audits and the Level Access platform, which provides automated scanning, continuous testing, and annual expert reviews. These audits assess Dynatrace’s UI against WCAG 2.1 Level A/AA criteria and include evaluation of screen‑reader compatibility, keyboard navigation, focus order, non‑text alternatives, and other assistive‑technology–relevant behaviours. Findings are triaged and remediated as part of an ongoing accessibility roadmap. This structured approach ensures Dynatrace’s interface is tested against recognised accessibility standards using specialist tools and methodologies, supported by annual third‑party audits
• API: Yes
• What users can and can't do using the API: What users can do via API: Customer use Dynatrace's REST APIs to operate an environment: create API tokens, register data ingest (metrics, logs, events), query metrics, problems/incidents, entities/topology and manage configuration - including alert profiles, maintenance windows, tags/metadata, management zones, dashboards/notebooks and automation How users set up the service through the API: After SaaS environment is provisioned, setup follows: 1. Create scope API tokens 2. Apply baseline settings (permissions, management zones, anomaly detection, alerting) 3. Automate agent deployment using installer retrieval endpoints and config profiles 4. Establish data pipelines (metrics/logs/events ingest) and provision dashboards How users make changes through the API: All above resources support create/update/delete operations.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can extensively customise Dynatrace to align the platform with their operational, architectural and business requirements, Customisation is available across observability, automation, security and digital experience layers. Users can tailor configuration settings using either the UI or configuration and settings APIs enabling configuration-as-code and consistent environment baselining Workflows provide deep flexibility, meaning users can build conditional automation, route notifications, create bespoke ticket creation logic and integrate external systems using logic they define Dashboards and Notebooks are fully customisible, allowing teams to build views using Dynatrace Query Language (DQL), custom metrics and data transformation to match the needs of specific stakeholders With AppEngine, users can also create custom applications leveraging all telemetry data held in Grail, Dynatrace's data lakehouse Users can also extend the platform with custom extensions, bespoke metrics, automation scripts and integrations.

Scaling

• Independence of resources: Dynatrace ensures users remain unaffected by other customers’ demand through strict multi-tenant isolation and elastic cloud architecture. Each customer receives a logically isolated environment with its own data domain, API access, and configuration space. Dynatrace SaaS runs on hyperscale cloud providers (AWS, Azure, GCP), leveraging built‑in separation, auto‑scaling, and high‑availability controls. Data ingestion, processing, and storage are isolated per tenant to prevent cross-customer contention. The platform’s microservices scale automatically with load, ensuring consistent responsiveness during peak activity. This architecture guarantees reliable performance regardless of other customers’ usage patterns.

Analytics

• Service usage metrics: Yes
• Metrics types: Dynatrace provides comprehensive full-stack service metrics covering infrastructure, applications, cloud platforms and user experience. Infrastructure metrics include CPU, memory, disk, network performance and host health. Application metrics span service response times, throughput, failure rates, error patterns and code-level hotspots. Cloud-native metrics include Kubernetes workload health, pod resource usage and cluster capacity. Digital experience metrics track real-user performance, synthetic availability, page timings and journey KPI's. Unified logs, metrics, traces and events are stored in Grail for precise correlation and analysis. All metrics are queryable through APIs and DQL, enabling detailed dashboards, automated alerts and continuous optimisation.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Dynatrace

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: "Encryption of all physical media; Other: Data at rest on Amazon AWS:; • Dynatrace encrypts data transparently using built-in AWS technologies (S3 and EBS encryption with AES-256, GCM encryption mode).; • Each Dynatrace tenant gets a separated and dedicated AWS S3 bucket assigned where Dynatrace platform data is stored. This includes all data stored in Grail as well as Dynatrace platform documents such as notebooks, dashboards and workflows.; • Each tenant's S3 bucket is encrypted with a unique encryption key.; Dynatrace encrypts data using built-in hyperscaler technologies (AES-256, GCM encryption mode)."
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data from Dynatrace in several ways depending on the data type and use case. Metrics, logs, audit logs and configuration data can be retrieved using Dynatrace REST APIs, which support JSON-formatted export for downstream processing Distributed traces can be exported directly from the UI as CSV files for offline analysis. Users can also export Dashboards and Notebooks as CSV or PDF for reporting/sharing.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • OTLP
  • Plaintext

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: He Dynatrace SaaS SLA for Monthly Uptime Percentage is 99.5% for all customers. Customers who subscribe to Enterprise Success & Support have an enhanced SLA for Monthly Uptime Percentage of 99.95%. The current operational status of the SaaS infrastructure, including current incidents and incident history, is provided at https://status.dynatrace.com Dynatrace tracks SLA for Monthly Uptime Percentage performance internally and does not proactively share this performance with customers. More details on Dynatrace SaaS SLA and how to submit a claim if terms SLAs were not met can be found here: https://www.dynatrace.com/company/trust-center/sla/saas
• Approach to resilience: Dynatrace SaaS is hosted in the AWS cloud, Azure cloud, or Google cloud. AWS, Azure, and Google protect and monitor physical equipment from security threats and environmental hazards. Dynatrace uses a clustered architecture. Each cluster uses multiple data centers (AWS availability zones, Azure availability zones, or Google Zones) for redundancy within the same geographical region and over-provisions required resources. If a server fails, another server in the same or a different data center can take over, while the fail-over process recreates the failed instance. Data is replicated to other data centers, too. The architecture even allows for the failure of an entire data center. Fail-over is handled automatically. The Dynatrace SaaS SLA for Monthly Uptime Percentage is 99.5% for all customers. Customers who subscribe to Enterprise Success & Support have an enhanced SLA for Monthly Uptime Percentage of 99.95%. See https://www.dynatrace.com/company/trust-center/sla/saas/.
• Outage reporting: Updates that require a short downtime (web UI access impossible; performance monitoring still is active) are announced at the status page: http://dynatrace.status.io/ Notifications around incidents are covered under the SLA / subscription agreement with the customer. Dynatrace does not provide automatic reports in the event of DR events because they are automated and should not affect the service provided to the customer. If a DR event causes service disruptions, customers will receive notifications through agreed-upon methods via the SLA / subscription agreement.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Role-based access control (RBAC) determines a user's access based on their role (which is determined by characteristics such as department, location, seniority, and duties). Before introducing ABAC through Dynatrace IAM, the platform offered (and still offers!) our classic role-based access control, where each role had a fixed set of permissions, and each user or user group could be assigned one or more roles. For more information on role-based access control models within the Dynatrace platform, please see the following documentation: https://docs.dynatrace.com/docs/manage/access-control.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: • ISO 27001:2022 • SOC 1 Type II - Attestation report is available for review under NDA for customers only. • SOC 2 Type II - Attestation report is available for review under NDA only. • CSA STAR Level 2 - Dynatrace has successfully achieved CSA STAR Level 2 certification with a Gold Maturity Score. • FedRAMP - FedRAMP Moderate authorized deployment option available in the FedRAMP marketplace. • TX-RAMP - TX-RAMP Level 2 authorized deployment option available. • TISAX - Authorized at the "High Availability" baseline. Assessment results are available upon request. • IRAP - Dynatrace SaaS is assessed at the "Protected" baseline. Assessment results are available upon request. Dynatrace Managed is deployable at the "Secret" baseline. • HIPAA - Dynatrace is willing to enter into a Business Associates Agreement (BAA) with Covered Entities and Business Associates. • DORA - Dynatrace is ready to provide a checklist describing its compliance with DORA articles upon request for review under NDA only, and to sign a Financial Services Addendum. • PCI DSS - Dynatrace AWS and Azure regions comply with the PCI DSS 4.0.1 requirements as a Level 2 connected-to-service provider. • ENS Spain (High)
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Dynatrace has a documented change management process in place. Every change is tracked in a ticket in the central ticketing system (Atlassian Jira). Every code change, including configuration as code for infrastructure changes, is tracked in a central version control system (Git). Code changes in system-critical repositories require a mandatory code review (within the Pull-Request). Every code change is linked to a Jira ticket. A fully automated build pipeline, including automated tests and deployment procedures, is triggered for every code change. Every change is monitored to measure its impact.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Methodology/Frequency: • Extensive penetration test by external firm: 1 py • Feature-wise manual penetration tests conducted by external firm security-critical components: 1-2 py • Feature-wise manual penetration testing by Dynatrace Security Team: continuously • Infrastructure vulnerability scans: daily • Web-Application vulnerability scans: weekly • Code-level vulnerability scans: daily • Third-party open source vulnerability scans: daily • Cloud configuration vulnerability scans: daily Dynatrace runs a public bug bounty program on HackerOne. Findings tracked in tickets and rated with CVSS v3 score. Findings remediation timeframe: • Critical: 72 hours • Very High: 1month • High: 2month • Medium: 3months • Low: 4months
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Dynatrace utilizes the Microsoft Sentinel SIEM tool as well as Dynatrace Log Monitoring. Dynatrace has an incident response process that can result in rapid containment and resolution of security incidents. The process includes a 24/7 rapid response team where our SaaS ACE team, CISO, and DevOps teams are engaged from the outset to rapidly assess the scope of the incident, contain the incident, mitigate the effects of the incident, and resolve the incident. The process includes customer communication throughout the process.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Patching process is part of our change management process. All types of patches are documented and tracked in tickets (Atlassian Jira). Types of patches are deployed to a development environment first, then to a staging environment, and then to a production environment. OS and Kernel Patches: • Hosted in AWS using Linux AMI base images. Kernel updates are performed on regular basis. • Hosted in Azure running on Azure Kubernetes Service (AKS). Updates of all infrastructure components are performed regularly. • Hosted in GCP running on Google Kubernetes Engine (GKE). Updates to all infrastructure components are performed regularly.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trials are offered for SaaS or Managed deployments. Typical free trial period is 15 days. Pre-Sales Technical resource is available throughout this period. Please see https://www.dynatrace.com/ for further details.
• Link to free trial: https://www.dynatrace.com/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Monday 28 April 2025
• What the ISO/IEC 27001 doesn’t cover: ISO 27001 is a globally recognized framework designed to protect the confidentiality, integrity, and availability of an organization’s information assets. Rather than focusing solely on IT security, it mandates a Risk Management approach where a business identifies its specific data threats and implements a tailored "Information Security Management System" (ISMS) to mitigate them.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Sunday 9 March 2025
• What the ISO 9001 doesn’t cover: ISO 9001 is the international standard for Quality Management Systems (QMS), focusing on the principle that consistent processes lead to consistent results. For an IT reseller, it is less about the technical "specs" of the gear and more about the reliability of the customer experience.; It mandates a "Plan-Do-Check-Act" (PDCA) cycle, requiring the business to document how it handles everything from sales inquiries and order fulfillment to customer complaints and supplier vetting. By shifting the focus from "fixing mistakes" to preventing them through continuous improvement, ISO 9001 ensures that a client receives the same high level of service every time they order. It serves as a structural guarantee that the business is managed through data-driven decisions and a strong commitment to customer satisfaction, rather than luck or ad-hoc effort.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0d56f53b-8780-41c4-92a0-c7c9e937d0b1
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7aa420c0-18dd-4cf4-99da-183fce210190
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.